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Fast Pace Health Urgent Care - Alabaster, AL
- Urgent Care
- Alabaster, AL
About this business
Location details
9149 Hwy 119, Alabaster, AL, 35007, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | 8:00 a.m. to 3:00 p.m. |
Very clean facility. Entire staff was friendly and professional. I liked being able to reserve a time and register online. I was seen quickly and the NP was very thorough.
I was in and out quickly
I waited two hours to take a drug test while other people went back before me that I was there way before
Business response:
Olivia, we are sorry to hear about your experience. We hold ourselves to a high standard of care. If you would like to connect with our patient services department regarding this experience, you may quickly submit your concern at https://checkin.fastpacehealth.com/complaint
I was number one on the wait list, as matter of fact the only person in the office waiting for a drug screen. A young lady came in about 15 minutes after I registered. Within 15 minutes she was called back. I registered at 4:10pm and walked out at 5:10 pm for a drug screen.
Business response:
Darren, we pride ourselves on our quality service and the high-quality standards we strive to maintain. If you would like to connect with our patient services department regarding this experience, you may quickly submit your concern at https://checkin.fastpacehealth.com/complaint-
The nurse practitioner Laura Clark was not attentive nor accommodating. I explained what was going on with my child and was met with a blank stare and at one point she completely dismissed what I said. I will not be back to this location if she is on duty.
Business response:
Mason, we pride ourselves on our quality service and the high-quality standards we try to maintain. Sorry to hear of this experience. If you wish to continue discussion of this experience, please contact our patient services department at customerservice@fastpacehealth.com or (615) 819-1189.
They do not have X-rays in do bloodwork
Business response:
Jamia, we are sorry to hear about your experience. We hold ourselves to a high standard of care. If you would like to speak with our patient services department regarding this experience, please reach out at customerservice@fastpacehealth.com or (615) 819-1189.
I was there about two weeks ago with a kidney infection, after meds were finished it came back, I was told b to go to my practitioner for a follow up for the kidney is a vital organ and I need further tests.
Had appointment early and still waited over 2 hours. Told no staff. Seems to be same story each time I go. Staff apologetic and very nice. Just rough when you feel bad and think you will get in on time. Again, treatment good but walk ins taken before those with appointments.
Business response:
Thank you for providing your feedback and letting us know about this issue, Rachel. We set a high standard for ourselves and are truly sorry to hear those standards were not met.
When I arrived, there was one person ahead of me. Waited 30 minutes to go back to a room. Waited an hour, nobody even checked on me in my room. Went to desk and asked if they forgot about me. 5 minutes later the NP came in.
Frequently asked questions about Fast Pace Health Urgent Care - Alabaster, AL
How is Fast Pace Health Urgent Care - Alabaster, AL rated?
Fast Pace Health Urgent Care - Alabaster, AL has a 4.4 star rating with 1,105 reviews.
When is Fast Pace Health Urgent Care - Alabaster, AL open?
Fast Pace Health Urgent Care - Alabaster, AL is open now. It will close at 8:00 p.m.