This profile has been claimed by the business owner or representative.
Fast Pace Health Urgent Care - Frankfort, KY
- Urgent Care
- Frankfort, KY
About this business
Location details
301 Versailles Rd, Frankfort, KY, 40601, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | 8:00 a.m. to 6:00 p.m. |
My first time through I had to wait 30 minutes before being told a cost due to a lack of front desk staff. Had I known the cost beforehand I would have brought my insurance card initially, or went to get it before I was seen. Upon returning I was seen promptly with little to no wait. During the visit my blood pressure was taken by the first nurse/nurse assistant who saw me (unsure of the name). I made it clear I didn’t want to see the number and asked her to turn away the screen for me which I appreciated. Unfortunately, whe... read more
Business response:
Brandon, we pride ourselves on our quality service and the high-quality standards we try to maintain. Sorry to hear of this experience. If you wish to continue discussion of this experience, please contact our patient services department at customerservice@fastpacehealth.com or (615) 819-1189.
waited an hour just to be seen for 5 minutes
Business response:
Elizabeth, we pride ourselves on our quality service and the high-quality standards we try to maintain. Sorry to hear of this experience. If you wish to continue discussion of this experience, please contact our patient services department at customerservice@fastpacehealth.com or (615) 819-1189.
Walked in the clinic around 10 a.m. and left at 11:45. Waited long periods between seeing staff for ordering x ray and checking drug interactions only to discover she was seeing other patients instead of returning to our room. We gave up waiting for the results of X-rays. They called the following day with results. Upon leaving we noticed 4 people in waiting room. Staff was professional and pleasant but obviously stretched.
Business response:
Kimberly, we pride ourselves on our quality service and the high-quality standards we strive to maintain. If you would like to discuss your experience further, please contact our patient services department at customerservice@fastpacehealth.com or (615) 819-1189.
Receptionist ok but not especially welcoming The nurse took my info on post its. . The nurse practitioner was knowledgeable but not very personable. Probably will go to Norton’s the next time.
Business response:
Sarah, we’ve read your feedback and provided details to Patient Services. Our goal is to provide an exceptional patient experience, your input is appreciated. If you wish to further discuss your experience, please contact our patient services department at customerservice@fastpacehealth.com or (615) 819-1189.
The practitioner did not seem to want to help. She didn’t bring enough supplies, made the comment to do so she would have to go to the supplies closet. If we are paying for a visit, the practitioner should be able/willing to go get the supplies needed for the visit. Practitioner did not dry appendage that was placed in a basin by nurse, did not offer to trim damaged nail, and struggled to apply basic bandages to injuries. I did not feel confident in the care received and felt like a nuisance for coming for care.
Business response:
Abigail, we pride ourselves on our quality service and the high-quality standards we strive to maintain. Can we connect with you to discuss your experience? Please contact our patient services department at customerservice@fastpacehealth.com or (615) 819-1189.
I stood at the front desk for over ten minutes waiting for someone because there was literally no one in sight when I came in to be seen. However after she finally came to the front desk it was a good experience I was seen quickly and out quickly.
wait was way to long
Receptionist was awesome. Very friendly!! Doctor was very rude.
150 dollars to have blood pressure taken so I could get a prescription called in why I’m finding primary care dr
Frequently asked questions about Fast Pace Health Urgent Care - Frankfort, KY
How is Fast Pace Health Urgent Care - Frankfort, KY rated?
Fast Pace Health Urgent Care - Frankfort, KY has a 4.6 star rating with 1,490 reviews.
When is Fast Pace Health Urgent Care - Frankfort, KY open?
Fast Pace Health Urgent Care - Frankfort, KY is closed now. It will open at 8:00 a.m.