This profile has been claimed by the business owner or representative.
Fast Pace Health Urgent Care - Frankfort, KY
- Urgent Care
- Frankfort, KY
About this business
Location details
301 Versailles Rd, Frankfort, KY, 40601, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | 8:00 a.m. to 6:00 p.m. |
Compassionate staff. They fixed me up after I had gotten careless with a box cutter. No complaints, they treated me well, and performed what was needed to get me on the road to recovery.
Went in for severe seasonal allergies, which I’ve dealt with for years. Most the time I get a shot and some steroids or something that helps clear it up. This visit nothing. Nothing at all. Total wasted time and money.
Business response:
William, we are sorry to hear about your experience. We hold ourselves to a high standard of care. If you would like to connect with our patient services department regarding this experience, you may quickly submit your concern at https://checkin.fastpacehealth.com/complaint
Nurse was great, but 2 hours to be seen for a simple sickness is a little much.
Business response:
Ella, we pride ourselves on our quality service and the high-quality standards we try to maintain. Sorry to hear of this experience. If you wish to continue discussion of this experience, please submit the full details at https://checkin.fastpacehealth.com/complaint
Woman at the desk was cool. They sent my medicine to the different side of town from where I live and I tried to get it and couldn't but I also didn't get asked which location by the Dr. I had a appointment and still waited for 2 and a half hours after the time of my appointment
Business response:
Demetrius, we pride ourselves on our quality service and the high-quality standards we strive to maintain. If you would like to discuss your experience further, please contact our patient services department at customerservice@fastpacehealth.com or (615) 819-1189.
My first time through I had to wait 30 minutes before being told a cost due to a lack of front desk staff. Had I known the cost beforehand I would have brought my insurance card initially, or went to get it before I was seen. Upon returning I was seen promptly with little to no wait. During the visit my blood pressure was taken by the first nurse/nurse assistant who saw me (unsure of the name). I made it clear I didn’t want to see the number and asked her to turn away the screen for me which I appreciated. Unfortunately, whe... read more
Business response:
Brandon, we pride ourselves on our quality service and the high-quality standards we try to maintain. Sorry to hear of this experience. If you wish to continue discussion of this experience, please contact our patient services department at customerservice@fastpacehealth.com or (615) 819-1189.
waited an hour just to be seen for 5 minutes
Business response:
Elizabeth, we pride ourselves on our quality service and the high-quality standards we try to maintain. Sorry to hear of this experience. If you wish to continue discussion of this experience, please contact our patient services department at customerservice@fastpacehealth.com or (615) 819-1189.
Walked in the clinic around 10 a.m. and left at 11:45. Waited long periods between seeing staff for ordering x ray and checking drug interactions only to discover she was seeing other patients instead of returning to our room. We gave up waiting for the results of X-rays. They called the following day with results. Upon leaving we noticed 4 people in waiting room. Staff was professional and pleasant but obviously stretched.
Business response:
Kimberly, we pride ourselves on our quality service and the high-quality standards we strive to maintain. If you would like to discuss your experience further, please contact our patient services department at customerservice@fastpacehealth.com or (615) 819-1189.
Receptionist ok but not especially welcoming The nurse took my info on post its. . The nurse practitioner was knowledgeable but not very personable. Probably will go to Norton’s the next time.
Business response:
Sarah, we’ve read your feedback and provided details to Patient Services. Our goal is to provide an exceptional patient experience, your input is appreciated. If you wish to further discuss your experience, please contact our patient services department at customerservice@fastpacehealth.com or (615) 819-1189.
The practitioner did not seem to want to help. She didn’t bring enough supplies, made the comment to do so she would have to go to the supplies closet. If we are paying for a visit, the practitioner should be able/willing to go get the supplies needed for the visit. Practitioner did not dry appendage that was placed in a basin by nurse, did not offer to trim damaged nail, and struggled to apply basic bandages to injuries. I did not feel confident in the care received and felt like a nuisance for coming for care.
Business response:
Abigail, we pride ourselves on our quality service and the high-quality standards we strive to maintain. Can we connect with you to discuss your experience? Please contact our patient services department at customerservice@fastpacehealth.com or (615) 819-1189.
Frequently asked questions about Fast Pace Health Urgent Care - Frankfort, KY
How is Fast Pace Health Urgent Care - Frankfort, KY rated?
Fast Pace Health Urgent Care - Frankfort, KY has a 4.7 star rating with 1,441 reviews.
When is Fast Pace Health Urgent Care - Frankfort, KY open?
Fast Pace Health Urgent Care - Frankfort, KY is closed now. It will open at 8:00 a.m.