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25 S Arizona Pl #111, Ste 111, Chandler, AZ, 85225, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 10:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Thank you Aylar! Your service was outstanding. I appreciate you for valuing my time and getting me in & out of the branch today. Truly want to thank you for the amazing experience. I love First Credit Union.
Business response:
Thank you so much for your kind words, Jordan. We really appreciate you taking the time to share your experience with us. We love our members!
They do things right. They have a Notary on staff that's available for members which is nice. It was a pain during the pandemic when we had to make an appointment to get into the bank, but that's changed back to normal operations now. I've had my complaints over the years but lately I can't think of any. I've never had to wait very long for a clerk window or for a Branch manager so that's works out. When I was having trouble getting the quicken Qfx file to download and sync correctly with my quicken the branch manager wor... read more
I've been in the credit union since 1993. In some respects they have gone down. Their interest rate is laughable. On the other hand, they don't have to report profit and loss to shareholders, and worry about their stock price (like most banks do). My paychecks are auto-deposited, and I pay my bills from here. They offer a bill-pay (which I use sometimes), and of course we can pay credit cards from the credit card accounts (which is what I usually do). FCU allows either approach. On this occasion I needed to go into th... read more
Business response:
Thank you Terry for taking the time to share your feedback. We appreciate & value your longtime membership. If your experience changes, please give us a call at 480-756-5500 and ask for our Member Experience Team and let us know what can be done to improve.
I was hesitant to join a credit union because I love my bank so much. However, First CU gave me the lowest interest rate - even lower than my current banking institution. I refinanced my truck through First CU and the experience was incredibly smooth and painless. Everything was accomplished by video chat which made things incredibly easy for me (as I'm currently stuck in the hospital) Highly considering moving my banking relations after this experience. If you have the opportunity to work with Sarah, you won't be disappoi... read more
Business response:
Thank you Tanner C. for your feedback and awesome rating! We look forward to working with you on all your financial needs. Welcome to First CU.
Have been with First Credit Union only for a short time. Discovered them by receiving an auto loan through them all be it at bit higher rate but within reason. I only had that vehicle for less than a year (traded in and financed through the manufacturer) but in that time opened up a credit card with them. I have had the credit card for around a year now and have been able to take advantage of the ample reward cash back options on the card. I am now working on refinancing my home with them because they have the best rates o... read more
Business response:
Woohoo! Thanks for the awesome rating Cody P. We love our members. :) Your comments about the website are timely as a new online banking experience is under construction, launching in early 2020. Thank you for your feedback and choosing to be a First Credit Union member!
If you are in the market to refinance, go with First Credit Union. I can't say enough good things about this establishment but also about Marvin, one of their loan officers. I did my research and shopped rates/costs between credit unions, online lenders and the larger banks like Wells Fargo and Chase but First Credit Union was by far the most up front, most helpful and worked extremely hard to complete my loan as quickly and efficiently as possible. Not only that but with even being in final underwriting I had another l... read more
Business response:
Woohoo! Thanks for the awesome rating. We love our members. :)
I've been a member since 1995 and have never had anything close to a problem. I've had house and car loans in addition to normal checking/savings accounts. Their website and mobile app are pretty much the only thing I use and they are very easy to use. I only go into a branch 2 to 3 times a year and they are always pleasant and helpful. I can't imagine ever banking anywhere else.
Business response:
Thank you so much for your kind words, Bryan!
Wow! I just moved here to Arizona from California and realized this credit union is a co-op (partnered up) with my credit union in California. Today an issue arose and the branch manager, Wendi along with training coach, Laura jumped into action to help resolve my issue! Even Bryce (the teller I usually speak with) joined in the effort. By the way, this was by no fault of this branch but rather my California credit union. Problem addressed and rectified. I truly believe in professionalism and actually taking care of the clie... read more
Business response:
Thank you for your kinds words about First Credit Union! Also, thank you for sharing your Financial Sunshine story - we love our members:)
Good customer and location. They also have a drive through and an outside ATM. This union partners up with other credit unions so you can stop by if your credit union has a partnership with First Credit Union. I had to go inside for my transaction. The line moved fairly quickly and I was out pretty fast.
Business response:
Thank you Juan for your kind words. We aim to provide excellent member service to all! Thanks again for your feedback. Oh and great picture! :)
First Credit Union has a 3.4 star rating with 144 reviews.
First Credit Union is closed now. It will open at 9:00 a.m.