First Credit Union

Name: First Credit Union
Address: 25 S Arizona Pl #111, Ste 111, Chandler, AZ, 85225, US
Telephone: (480) 756-5500
Rating: 3.4

3.4

Credit Unions
Chandler, AZ

About this business

Finance Credit Unions

Location details

25 S Arizona Pl #111, Ste 111, Chandler, AZ, 85225, United States

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Weekday	Schedule	Status
Mon	9:00 a.m. to 5:00 p.m.
Tue	9:00 a.m. to 5:00 p.m.
Wed	10:00 a.m. to 5:00 p.m.
Thu	9:00 a.m. to 5:00 p.m.
Fri	9:00 a.m. to 6:00 p.m.
Sat	Closed
Sun	Closed

3.4144 reviews

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Rachel B.

4 years ago

I have been with this bank since I was for over 10+ years and it's not the best bank around but I guess it gets the job done. That's the vibe

Business response:

Thank you for your feedback. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please give us a call at (480) 756-5500 and ask for our Member Experience Team and let us know what can be done to improve.

Roberta K.

5 years ago

What is happening at this Credit Union? Our family applied for a loan, was approved with the paperwork submitted, and have been contacted to provide 1099R tax forms. We're fine with doing this IF YOU COULD WALK IN AND DROP THEM OFF! They are now on an appointment only schedule and it is impossible to make an appointment or wait on hold forever to speak to a representative, who refers you back to the person who began the paperwork who is impossible to schedule time with. I realize this is of no fault of the employees who are... read more

Michael B.

7 years ago

Received a refinancing letter with their logo. Turns out it was from some ripoff loan broker. Called CU to complain. Placed on PermaHold and hung up after 43 min. Called back and requested callback. That was Thursday. Today is Monday. I'd never do business with these people after this experience.

Business response:

Michael, We apologize for your experience both with the letter as well as the hold time on the phone. We strive to provide our members and anyone looking to do business with us with a joyful experience. Unfortunately, it sounds like you didn't receive that. Please know that your feedback has been shared with management as we are always looking to improve the member experience. Again, we apologize.

Jenn J.

8 years ago

I wish I could give negative stars to this credit union. They are rude and refuse to give you documents when requested. Managers talk in circles to make you upset then when you try to correct them they get upset. I wish the would sell off my car loan.

Business response:

Thank you for your candid feedback. We apologize for your recent experience. Your comments have been shared with our management team as we are always looking for ways to improve our member service experience.

Mercedes G.

8 years ago

This is the worst credit union ever!! From banking an car loans you would be much happier going elsewhere! They dont help you or make anything easy and im suppose to trust them!! Never again will I go through them for all I care they can have the car too its not worth the hassle they put you through! Think four times before considering this place they dont look out for you or your money they just like to TAKE!!! I can't wait to be done with them!!!! If I could I would rate them a -0 stars

Business response:

Toya R.

8 years ago

This place is a scam they did 7 $35 charges saying my bank is negative I use online banking and check anytime I use my card anf only use my card for small charges! They are full of shit and stupid every time I come in there they have some new bullshit charge even tho I'm a client they charge me $5 to make a cashiers check at my bank

Business response:

Thank you for candid feedback. We apologize for your recent experience. Your comments have been shared with our management team as we are always looking for ways to improve member service. Again, thank you for your feedback.

Carlos T.

9 years ago

The worst credit union on planet earth! First they applied a payment to my auto loan that was mailed in towards the wrong account. I called them three times and they said they never received the check. I got confirmation check was cashed by them. Even after telling the rep this, he told me they did not receive a check. I had to miss work time to call and talk to them. One rep told me I needed to visit a branch to figure it out. Hello? You have like two branches and they close by 5, no weekends. I finally go to the branch- ma... read more

Business response:

Thank you for your candid feedback. We apologize for your recent less-than-great experience. Just want to let you know your comments will be shared with our management team as we constantly review our processes in an effort to improve member service. Again, thank you for sharing your feedback. We value your business and appreciate your membership.

Oh J.

10 years ago

I hate this credit Union. I have had an account with them for sixteen years, since my parents opened a junior account for me on my eighth birthday. Throughout the years, they have always given me poor customer service and they always talk down to me, as if I don't understand banking lingo simply because I am a girl in her late teens through early twenties. Very frustrating, since I have held three federal jobs with direct deposit, and had multiple lines of credit with them, and they still treat me as if I my very presence is... read more

Matt C.

11 years ago

If I could put zero stars, I would do that, but I can't so that's the ONLY reason they get 1 star. I wanted to pay off a credit card that I had through them, and had several issues with their services which is why I also wanted to close out my accounts there. For starters, if you use their bill pay, you have to submit things about 10 days early so that their pre-historic systems have time to get the payment back in time so you don't get a penalty. Terrible. When I went to close my accounts, I couldn't because I had a $90... read more