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Fox Group (Moving and Storage) Ltd

Name: Fox Group (Moving and Storage) Ltd
Address: The Stourbridge Estate, 4 Mill Race Ln, Amblecote, Block C, stourbridge, ENG, DY8 1JN, UK
Telephone: 01384 395072
Rating: 4.8

4.8

Movers
stourbridge, ENG

About this business

Transportation Services Movers

Location details

The Stourbridge Estate, 4 Mill Race Ln, Amblecote, Block C, stourbridge, ENG, DY8 1JN, United Kingdom

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Weekday	Schedule	Status
Mon	8:00 a.m. to 5:30 p.m.
Tue	8:00 a.m. to 5:30 p.m.
Wed	8:00 a.m. to 5:30 p.m.
Thu	8:00 a.m. to 5:30 p.m.
Fri	8:00 a.m. to 5:30 p.m.
Sat	8:00 a.m. to 4:00 p.m.
Sun	Closed

4.8176 reviews

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Simon I.

a year ago

Move went very smoothly, excellent service, so helpful

Business response:

Thank you for your positive feedback, Simon! We're delighted to hear that your move went smoothly and that you were pleased with our excellent service. We always strive to be helpful and provide the best experience for our customers. If you have any future moving or storage needs, don't hesitate to reach out to us at 01384 395072.

N N.

a year ago

Thoroughly professional in everything they did. Everything was done without any problems and on time. And they were very helpful. Couldn't have asked for anything more

Business response:

Thank you for your kind words and positive feedback! We are delighted to hear that your experience with Fox Group (Moving and Storage) Ltd was thoroughly professional, problem-free, and on time. Our team takes pride in providing helpful and efficient service. If you have any further needs or questions, please don't hesitate to reach out to us at 01384 395072.

Simon A.

a year ago

The team of movers were efficient, friendly and very helpful. For example, they took items from the wardrobe boxes and hung them in wardrobes - previous movers hadn't done this for us, and it was very helpful to have done. The team leader kept us informed of how they were doing progress-wise, and were also thoughtful in making sure we had rooms/items available to eat, sleep, bathe etc up until we actually moved out. They were also careful with regard to how they treated the property we were moving out of and the one we were ... read more

Business response:

Thank you for your positive feedback, Simon. We're glad to hear that our team provided efficient and friendly service during your move. It's great to know that we were able to go above and beyond by hanging your clothes in the wardrobes. We appreciate your recognition of our team leader's communication and thoughtfulness throughout the process. We always strive to treat our customers' properties with care. Thank you for choosing Fox Group (Moving and Storage) Ltd for your move, and we hope to assist you again in the future.

Ian G.

a year ago

The actual move went ok and the team worked well together. Only negative points were that we would have liked them to put down the usual plastic adhesive cling film over the cream carpets which we had always had in the past instead of a few grey blankets. Fortunately it was dry weather. Also having been told Fox’s we’re used to moving grandfather clocks, we have not been able to get ours going again since the move.

Business response:

Thank you for your feedback, Ian. We appreciate your positive comments about our team working well together during your move. We apologise for any inconvenience caused by not using the usual plastic adhesive cling film on your cream carpets. We will take this into consideration for future moves. Thank you for choosing Fox Group (Moving and Storage) Ltd.

Sandra S.

a year ago

Great people, efficient process, made moving house easy

Business response:

Thank you, Sandra, for your kind words and positive feedback. We are thrilled to hear that our team at Fox Group (Moving and Storage) Ltd made your house moving experience easy and efficient. We appreciate your business and hope to assist you again in the future.

Hannah G.

a year ago

I was informed that I would be paying more for a ‘premium service’ which I was happy with. Fox had been recommended to me. However, on the day, when putting the furniture in my new home, walls were marked, doors were damaged and the furniture was also damaged. I appreciate that accidents happen sometimes but this was through lack of care and rushing. Fox rectified the door and wall damage but there are marks to the furniture due to lack of care. I expected a better service and would unfortunately not recommend the company.

Business response:

We apologize for the inconvenience caused during your move. We take your feedback seriously and will address the issues raised with our team. Please contact us at 01384 395072 so that we can further discuss and resolve the matter. Thank you for bringing this to our attention.