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The Stourbridge Estate, 4 Mill Race Ln, Amblecote, Block C, stourbridge, ENG, DY8 1JN, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:30 p.m. | |
| Tue | 8:00 a.m. to 5:30 p.m. | |
| Wed | 8:00 a.m. to 5:30 p.m. | |
| Thu | 8:00 a.m. to 5:30 p.m. | |
| Fri | 8:00 a.m. to 5:30 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
The actual move went ok and the team worked well together. Only negative points were that we would have liked them to put down the usual plastic adhesive cling film over the cream carpets which we had always had in the past instead of a few grey blankets. Fortunately it was dry weather. Also having been told Fox’s we’re used to moving grandfather clocks, we have not been able to get ours going again since the move.
Business response:
Thank you for your feedback, Ian. We appreciate your positive comments about our team working well together during your move. We apologise for any inconvenience caused by not using the usual plastic adhesive cling film on your cream carpets. We will take this into consideration for future moves. Thank you for choosing Fox Group (Moving and Storage) Ltd.
Great people, efficient process, made moving house easy
Business response:
Thank you, Sandra, for your kind words and positive feedback. We are thrilled to hear that our team at Fox Group (Moving and Storage) Ltd made your house moving experience easy and efficient. We appreciate your business and hope to assist you again in the future.
I was informed that I would be paying more for a ‘premium service’ which I was happy with. Fox had been recommended to me. However, on the day, when putting the furniture in my new home, walls were marked, doors were damaged and the furniture was also damaged. I appreciate that accidents happen sometimes but this was through lack of care and rushing. Fox rectified the door and wall damage but there are marks to the furniture due to lack of care. I expected a better service and would unfortunately not recommend the company.
Business response:
We apologize for the inconvenience caused during your move. We take your feedback seriously and will address the issues raised with our team. Please contact us at 01384 395072 so that we can further discuss and resolve the matter. Thank you for bringing this to our attention.
Fox Group (Moving and Storage) Ltd has a 4.8 star rating with 207 reviews.
Fox Group (Moving and Storage) Ltd is closed now. It will open at 8:00 a.m.