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Fox Pest Control Central New Jersey

4.6
  • Pest Control
  • Princeton, NJ

About this business

Home ServicesPest Control

Location details

743 Alexander Road, Unit 9, Princeton, NJ, 08540, United States

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4.61,678 reviews
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Daniele M.'s profile image
Daniele M. 
rating
3 weeks ago

They were very fast to respond, my appointments go very smoothly with my tech, Brett. I'm very happy with their service. 

Business response:

Hi Daniele- We love hearing this! We're so glad everything has been running smoothly and that Brett is taking such great care of you. Thanks for sharing, Cortney G Customer Relations Team 

Ellen W.'s profile image
Ellen W. 
rating
4 months ago

This guy came on our property and talked us into switching from Greenex with a great hype. They were supposed to hear today between 1-3 for one service and 2-4 for the other. Guy never showed up and the guy called us saying we weren't home but he had the wrong address on the contract. So he gave us tw other times today and said they would be out by 6. No one showed and no one called. So I called him and cancelled. He tried everything to get me to stay. He said we weren't going to be schedule for 1st tomorrow without e... read more

Balan P.'s profile image
Balan P. 
rating
4 months ago

Do not believe what the sales people are telling you and once contract is signed the service is completely poor. He told me that any holes less than a quarter will be fixed part of the contract but never done. They gave me $17400 insulation and attic contract. Spoke to the manager and he was rude and didn't help. He said he would call back but never happened. $300 upfront and $61 monthly. For two years. I am seeking a lawyer help to get it cancelled. Later I realize that there are many others who are more straightforward and... read more

Karen E.'s profile image
Karen E. 
rating
a year ago

If I could give lower than (1) I would! Some technicians are knowledgeable but no one lasts there! Never get the same tech and NO ONE knows your issues as the left hand there doesn't know what the right hand is doing! Had a meeting with a supervisor (Harry) who couldn't be bothered to cancel since he went on vacation! Threw his office under the bus than be accountable. That spirit runs rampant through this company! Different employee, same nonsense! 100% POOR ADMINISTRATION,, WEAK CUSTOMER SUPPORT and overall BAD SERVICE. Th... read more

Business response:

Hi Karen- We’re really sorry to hear about your experience and that we didn’t meet your expectations. We’ve gone ahead and canceled your account and issued a refund for your remaining balance. We sincerely apologize that things didn’t go more smoothly. Your feedback has been heard, and we’ll work to improve. We wish you all the best moving forward. Sincerely, Cortney G Customer Relations Team 

Elizabeth R.'s profile image
Elizabeth R. 
rating
a year ago

I strongly recommend NOT using Fox. Today, I found hornets (about 15) in my bedroom walk in closet. I immediately called Fox and had to beg to get an emergency visit as I am allergic to hornets, bees etc. A bite can result in anaphylactic shock. The service representative came to my house and was absolutely inexperienced. He said he did not have a ladder that would accommodate looking in my gutters. He said if he did he did not have sprayers long enough to reach the area. I asked him to try and locate the nest first and he s... read more

Business response:

Hi Elizabeth- We're very sorry to hear about your experience and that we did not meet your expectations. Our goal is always to help our customers feel safe in their homes and take care of pest issues the best we can. At the same time, we also have to ensure our technicians can perform services safely, especially when it involves areas that are difficult or dangerous to access. We appreciate the feedback and let you know your account has been closed as requested. We sincerely wish you and your family all the best. Sincerely, ... read more

TheDrake T.'s profile image
TheDrake T. 
rating
a year ago

Would give Fox 0 stars is possible. I was unhappy with their very expensive service and canceled my contract after 9 months of their nonexistent service and was charged a $250 termination fee. Extremely rude office staff also. You have been warned, call someone else. 

Business response:

Hi Kevin, This is the same reply, I gave you on your google review. We're so sorry that our pest control services did not meet your expectations over the course of your 9-month contract. We apologize for the frustrations with the termination fee and the interaction with our office staff. We appreciate you taking the time to share your experience, as it allows us to address these issues and work towards providing better service to all our customers in the future. Sincerely, Cortney G. Customer Relations Team 

C C.'s profile image
C C. 
rating
2 years ago

We purchased a contract for preventive services. They never came out to treat. They sprinkled a little granular in the ground two stories below swarming carpenter bees (didn't work). After much cajoling, they did some treatment for spiders in the basement but never the preventive treatment I was promised at the outset. I cancelled the contract 6 weeks in. 

Business response:

Hi, Thank you for bringing this to our attention. We would love to send a technician out to your home to ensure you receive your full service. Please give us a call at your earliest convenience if you are interested. Sincerely, Kacie E. Customer Relations Team 

Dean H.'s profile image
Dean H. 
rating
2 years ago

Definitely a bait and switch, DON'T SIGN A CONTRACT! They will charge you but give minimal service. They spread out the payments to look like they are inexpensive, which is quite the opposite. Customer service is very pleasant, but do nothing for you. At the end of the day you still have to pay ridiculous fees, even to cancel their service. Read the fine print on all their paperwork, or you'll have bills popping up all over that you weren't expecting! 

Business response:

Hi Dean, Thank you for sharing your experience. We are sorry that you were not pleased and felt this way. I am not able to find your account to look into this for you. Please feel free to reach out at your earliest convenience and our representatives will be happy to help you. Sincerely, Kacie E. Customer Relations Team 

A A.'s profile image
A A. 
rating
2 years ago

Very Dishonest people!! Came to our door to sell the service. Promised cancel any time without fee. Then got hit with a $150 early termination charge. DO NOT TRUST THEM! 

Business response:

Hi A, We apologize for your negative experience. Based off of your yelp account name I am not able to locate your account to help you further. Please give us a call at your earliest convenience and our representatives will be happy to help you. Sincerely, Kacie E. Customer Relations Team 

Frequently asked questions about Fox Pest Control Central New Jersey

How is Fox Pest Control Central New Jersey rated?

Fox Pest Control Central New Jersey has a 4.6 star rating with 1,678 reviews. 

When is Fox Pest Control Central New Jersey open?

Fox Pest Control Central New Jersey is open now. It is open 24/7.