This profile has been claimed by the business owner or representative.
743 Alexander Road, Unit 9, Princeton, NJ, 08540, United States
Get directionsI would NEVER use this company!!!!! -10 rating. We committed to a year contract. They went ahead and auto renewed contract without my realizing it. I tried to cancel. They demanded cancelation in writing (even though all their calls are recorded). They pre-billed me for 2 months. Refused to void billing. Took me to collection. Over the years, we have called exterminators. My husband went ahead with these people this time around because they were in the neighborhood. NEVER AGAIN!!!!!I hope the $147.14 I had to pay is worth th... read more
Business response:
Fernanda, We are sincerely sorry for any inconvenience this may have caused you. We appreciate you letting us know. I am not able to find your account to look into this for you. Feel free to reach out at your earliest convenience and our office will be happy to hear your concerns. Sincerely, Kacie E. Customer Relations Team
They scammed me!! Told me that I could cancel their service after 3 months and when I called to cancel they told me I was locked into a year long agreement. DO NOT TRUST ANYTHING THEY SAY!!!!
Business response:
Hi Carlton, We apologize that the aspects of the contract were not explained to you more clearly. We appreciate you letting us know and will improve our communication. Sincerely, Kacie E. Customer Relations Team
Fox pest control serviced my neighbors house and two days later my cat was dead. I called the company and was told their products were pet friendly unless your pet was "sensitive". How would I know that? If there is any chance that a pet would be harmed I needed to be informed even if I wasn't the customer. Thanks for your reply Katie but what happens if a pet contacts the product before it dries? And how would I know that? I wasn't the customer. Bottom line, my cat died.
Business response:
Hi Marlene, We appreciate your feedback. Our products are safe for pets. The products just need to dry for 30 minutes before your pets go near them. Sincerely, Kacie E. Customer Relations Team
Awful. When I call to reschedule or follow up the hold times are at least 30 mins. The pest representative informed me when he showed up that they don't go into crawl spaces even if they are spacious. No value for the money. The service people are not friendly or professional. When requesting for service they give a larger window than what the law requires. I do not recommend this company at all. There are much better companies out there.
Business response:
Hi Maria, We pride ourselves in having quality service for the best price. We would love to make this up to you. Please reach out at your earliest convenience and we can discuss this further. Sincerely, Kacie E. Customer Relations Team
Horrible salesman on scooter who keeps harassing us to use the service, he insulted my husband and I multiple times. I would never use a company that harasses people, and a technician or salesman rides a scooter, so un-professional. What a horrible impression of a company. I tried calling and got put on hold.
Business response:
Hi Tricia, While many of our customers enjoy the convenience of working with a door-to-door representative, we understand that it's not for everyone. If you would like to learn more about our services, we would be happy to discuss them with you over the phone and provide a no-obligation quote. Sincerely, Kacie E. Customer Relations Team
These people lied to me to try to get me to increase my service. They tried to upgrade me the day after my service started. They refused to cancel my service despite several calls and NEVER did a manager call back as promise. Stay away
Business response:
Hi Evan, We are sincerely sorry for your experience. I have tried to find your account to get someone in contact with you but I have not had any luck. Please reach out ASAP and we will help you out. Sincerely, Kacie E. Customer Relations Team
They keep PESTering me!!! Twice I have told the representatives that we already had a pest service and weren't interested, yet today they have come back a third time on their hoverboard! It is very disrupting to my husband who is trying to work from home. They get my dog all riled up as well. I would never sign up with this annoying company. I just read the mayor of Glen Gardner kicked them out for not having a solicitors license. I believe he has a complaint lodged with the state police.
Business response:
Hi Amy, We apologize for any inconvenience we caused you and appreciate your feedback. Sincerely, Kacie E. Customer Relations Team
I have never used this company and never will. We have a do not solicit sign in our yard and our town does not allow solicitors without a permit. Apparently this doesn't apply to Fox Pest Control who has shown up 3 times to my house in the past 3-4 months. I tried calling the office and was told, "There is nothing we can do". So unless you want a very pushy company that doesn't respect potential customers, I would stay far away. Imagine what they would do with an actual customer.
Business response:
Hi Chris, We are sorry our representative was over zealous. We are passionate about what we do, but we never want anyone to feel pressured into using our services. Sincerely, Kacie E. Customer Relations Team
Twice this month I've had a representative trying to get me sign up. It's disruptive to my work day, and honestly addressing someone as "The Queen of the house" in New Jersey isn't exactly going to win you business.
Business response:
Hi J, We are so sorry for any inconvenience this may have caused. We will address this immediately. Sincerely, Kacie E. Customer Relations Team
Fox Pest Control Central New Jersey has a 4.6 star rating with 1,678 reviews.
Fox Pest Control Central New Jersey is open now. It is open 24/7.