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Fox Pest Control Central New Jersey
- Pest Control
- Princeton, NJ
About this business
Location details
743 Alexander Road, Unit 9, Princeton, NJ, 08540, United States
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I'm a new customer for Fox Pest Control and I appreciate their service. They came and sprayed my lawn and house and within a week there was a significant decrease of carpenter ants and other bugs. This company seems to have performed a 180 looking at the comments on this listing and my experience! Mr Steele did a fantastic work today! Thank you sir!
Business response:
Hi Parag, We sincerely appreciate your positive review and are so glad things are going well so far. We will always work to provide quality service. Thank you. Sincerely, Kacie E. Customer Relations Team
I finally received a technician to come to my home after a week and I really would like to give a big shout out to Jesse and also to Harry the service manager who showed up today! Jesse was the customer service agent who I signed up with a year ago ,and he was so gracious enough to stay in contact with me via text after last week's episode of bees/ wasps that were found in the siding of my home and also inside! A week later Harry came to my home and sprayer the outside of my backyard, fence and the siding. He also sprayed th... read more
Business response:
Hi Christal, thank you so much for sharing your experience with us! We feel very lucky to have such amazing team members who truly care about our customers. Please let us know if there is anything else we can do for you. Sincerely, Abby V. Customer Relations Team
Very knowledgeable, professional, nice and helpful with a bees nest in the wall that we had. Very reasonable too!
Business response:
Hi Francine, thank you for sharing your positive review. We are pleased we could help with your bee issue. If there is anything else we can do to assist you, please let us know. Thank you for choosing Fox! Sincerely, Michelle B. Customer Relations Team
First, I called and the operator took my contact information a tech called me within minutes and we were talking about my pest problem. Salesperson started to mention a package plan and suddenly the phone disconnected, I waited expecting an immediate callback, but the guy never called me back. Called the company back within 10 minutes and was being transferred all over. Hung up and tried again. I get transferred back to the original person and mentioned he hadn't called me back. He says he thought I was upset about the cost ... read more
Business response:
Hi Pea, we are sorry to hear that you had a hard time staying in touch with our team member on the phone. And we are sorry that our technician did not show up as planned. With your home being the last visit of the day it is likely that other appointments ran longer than expected making it so the tech could not make it to your home in time. Nonetheless, we apologize that you were not notified. We would love the opportunity to make this up to you if you are willing to give us a second chance. Sincerely, Abby V. Customer Succes... read more
Don't use them they are a scam. Charge you every month for a service they don't provide. They said they went to my house and sprayed and had talked to the home owner. No one was home so they didn't talk to any of us. Called to speak and talk with them about who they talked to. Never called me back. Horrible customer service. They are a scam. Save your money and go to some place more reputable.
Business response:
Hi Sharon, I apologize for the delayed response and the mix up. In order to help break up the cost of services into smaller pieces we charge customers monthly for services they receive quarterly. In the future if you ever decide to work with us again we would be happy to move your billing frequency to quarterly. Due to the mix up with our technician servicing the wrong home, we would be happy to send one of our managers out to give you a free service. If you are interested in that please give our office a call. Sincerely, Ab... read more
I've been with them for about a year when I went to cancel they still charge me even a month after I canceled when I called customer service I was on the phone for over an hour without service I hope nobody else has to go through his headache with this company
Business response:
Hi Rene, we apologize for the frustration you've experienced while attempting to cancel your service with us. We would be happy to give you a call to get this all sorted out, however, we cannot locate your account using your first name and last initial. If you wouldn't mind giving us another call, or sending us an email with your phone number so we can call you back, that would be great. Our email is centralnj@fox-pest.com. Sincerely, Abby V. Customer Success Team
Stay away!!! This company is a complete scam. They use deceptive sales practices to sign you up for services you don't need or and didn't even request. We asked for a simple tick control service and discovered that they had signed us up to have our yard sprayed with a broad-spectrum toxic cocktail, designed to wipe out any insect life, including beneficial ones. And they make it nearly impossible to cancel a contract - with or without penalty. I finally was able to reach a representative after waiting over an hour on hold an... read more
Business response:
Hi Lee, we are sorry for the miscommunication you experienced. Our sales reps are trained to explain exactly what you are signing up for before you sign the agreement with us. I apologize that this wasn't your experience. I've reached out to the branch manager to inform them of your experience. Sincerely, Abby V. Customer Success Team
They force you into contract that you cannot cancel without "penalty", still waiting to find out what that is. Why would they do this unless they anticipated people would be asking cancel?
Business response:
Hi John, we're sorry for any confusion regarding your service agreement. Some of our service plans are offered at a discount if the customer commits to one year of service. I have let our office team know about the misunderstanding here, and they will be reaching out shortly to help. Sincerely, Michelle B. Customer Success Team
Tanner and Carvel were very polite and professional and went above and beyond to service my property. They spent a lot of time with me during the initial session. Look forward to working with Fox Pest Control.
Business response:
Hi Kelly, thank you for your review! We are glad to hear you were pleased with Tanner and Carvel's service. Thank you for giving us the opportunity to improve the comfort and health of your home. Sincerely, Michelle B. Customer Success Team
Frequently asked questions about Fox Pest Control Central New Jersey
How is Fox Pest Control Central New Jersey rated?
Fox Pest Control Central New Jersey has a 4.6 star rating with 1,678 reviews.
When is Fox Pest Control Central New Jersey open?
Fox Pest Control Central New Jersey is open now. It is open 24/7.