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Fox Rent A Car
- Car Rental
- Phoenix, AZ
About this business
Location details
1805 E Sky Harbor Cir S, Phoenix, AZ, 85034, United States
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I've had the absolute worst customer service experience of my life with Fox Rent a Car. I pre-paid for my reservation through ********** but when I picked up my car, Fox didn't honor this, and charged me again for the base rental rate. On top of that, they sold me on a very expensive upgrade I didn't need, there were many hidden fees, and when I tried to explain this to them, they would not listen to me nor would they offer any refund for being overcharged. When I booked this reservation through Priceline, I paid around ****... read more
Business response:
I apologize that there seems to be some miscommunication on your rental. Your original reservation was booked for an 8 day rental. I show that you had this vehicle for a total of 10 days. Fox has charged you for the additional 2 days of rental (at the same rate as your original reservation) plus the late charge for each day the vehicle was not returned as expected at $25 per day. You are also charged fees and taxes for those additional days. I also show that upon pick up you upgraded your vehicle from the compact SUV to the ... read more
I was asked a little over 100 for a compact sedan for 1 day. With 150 deposit. They are trying to say that the navigation was missing. There was no navigation only Android auto screen which was there bc I had my phone plugged into it to listen to my GPS to navigate. They are charging me over 500$.
Business response:
If you have a concern with your rental charges please contact us at ***************@foxrentacar.com so an agent may look into your concerns. Thank you
When you show up to pick up the car they require you to have a physical credit card to pay hundreds of extra dollars that they do not disclose when booking online. They won't even take a debit card to pay the money with a credit card on file. Ridiculous policy that left us stranded.
Business response:
I am very sorry that you were unaware of the credit card policy upon arrival. Payment policies are provided during the booking process to avoid any surprises at pcik up. Thank you.
0 stars Worst experience ever. Customer service is non existent. When you try to call them, it is just a carousel of automated choices. I was told it was required to buy their liability insurance and that turned out to be a lie. Called "billing department" they said I had to talk to the general manager from the location that opened at 5 AM. I showed up at 5 AM and they were not open yet. Now I can't talk to anyone about it. DO NOT RENT FROM THEM. Now Fox can generate an automated response and not actually help me...you may r... read more
Business response:
I am sorry that you felt the agent provided incorrect information to you. All information regarding insurance requirements is listed on our webstie which does state insurance is not mandatory as you may use your own coverage if you wish. As your insurance was signed for on your rental agreement, if you wish to open a dispute of the charge please contact us at *******@foxrentacar.com to do so. Thank you.
I rented a car at the Phoenix Airport. The clerk who handled my rental not only lied about gas prices to convince us to do the pre-paid fuel, she never mentioned taxes and fees. She stated the fuel was $5.43/gallon (when Phoenix prices were over $6 - mind you NO WHERE in the State of Arizona is fuel over $6 a gallon..) come to find out it's $5.43/gallon PLUS TAXES AND FEES. When you go to a gas station and the sign says $5.43 do you pay $5.43? Yes. Do you pay taxes and fees which were never disclosed? Nope. ALSO she stated ... read more
Business response:
I am very sorry that there seems to be a miscommunication regarding your fuel charges. Prepaid fuel is a service so you do prepay for the full tank of fuel as part of that service so you do not have to seek out fuel prior to return. As this is a service there is a tax on the charge. As you have stated that your son refilled the vehicle prior to return, we have taken the liberty to refund the prepaid fuel charge for you as a misunderstading. All charges on your rental are provided to you on your signed rental agreement to avo... read more
We thought (like most would think) that the rental car could just be overnight dropped off and we could shuttle to the airport. One of the family members in our party had a spider sense that we should touch base to make sure they had a shuttle service (since we, like reasonable people wanted to get there a couple hours early. The call line says that we can either drop the car off before 12pm tonight. Or at 5AM. Our flight leaves at 5:10. Our next flight out is at 10:55. Priceline said they were open 24-hours a day. And we ca... read more
Do not rent from Fox Rental Car. Initially quoted about $260 for a 5 day trip. Was billed $616 after was all said and done. Was given the impression that I was opting out of insurance when I was just opting for the lowest rate they offered. Charge you $12.00 a day to have the ability to use a toll pass. Customer service's answer to the issue was that I signed off on the contract and I was responsible. National average for one week for a car rental is around $460. Fox is supposed to be one of the cheaper options. Hidden fees ... read more
Business response:
I am very sorry that you were not pleaed with your rental experience. I do show that all items on your rental were signed for at the time of pick up on the signed rental agreement. In an effort to come to a resolution for you, a 50% refund of the signed for items will be issued. Thank you.
Predatory practices. While I made a mistake not reading the terms, the fact that I canceled a reservation within 2 hours after I made one and I can't get a refund is insane. They even claimed to have a "Fox Guarantee" when I made the reservation that would allow individuals to get their money back if they have to cancel a reservation for any reason. Sadly, if you pre-paid, individuals can only reach out via email in order to receive a credit rather than a refund. Even more frustrating, I can't get it the refund now, as I did... read more
Business response:
I am very sorry that you were unaware of the policies, these are provided to you during the booking process to avoid any surprises. I am not showing any reservatins in your name since 2021, but I do apologize that we are unable to honor the Fox gurantee a year later, that is valid as long as you contact us within 48 hours of pick up. Thank you.
This company is a joke. They swindle people and I am never renting from them again. They claim to be a cheaper rental company. Does a $103 dollars a day for a small eco car sound cheap? I brought them back the car with a half a tank of gas which was what pre paid for and they charged me again. They also have a hidden fee that they don't tell you which they told me was an airport fee. They tell you about it after you are charged you $50. NEVER RENT FROM THIS COMPANY!!!!! I give them NEGATIVE FIVE STARS even though I must clic... read more
Business response:
I am very sorry to read that you were not satisfied with your rental experience. Rental rates are based on availability for the rental dates, so pricing will vary each time. All fees associated with your rental are disclosed on the reservation information and a part of the estimated total. Should you have a question regarding a fee or charge please reach out to us at *******@foxrentacar.com.
Frequently asked questions about Fox Rent A Car
How is Fox Rent A Car rated?
Fox Rent A Car has a 2.2 star rating with 3,747 reviews.
When is Fox Rent A Car open?
Fox Rent A Car is open now. It is open 24/7.