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Fox Rent A Car
- Car Rental
- Phoenix, AZ
About this business
Location details
1805 E Sky Harbor Cir S, Phoenix, AZ, 85034, United States
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I declined the toll pass ******* I was mostly driving local for the week I was in Tampa. I racked up a total of $6.00 in toll charges. They charged me an additinal $15.00 everytime I went thru a Toll Road (4 times) What a rip off Fox!!! The option was to buy a daily pass *** $20 a day or get charged $15 administrative fee for using a toll road. Thumbs down for this company!!!
Business response:
I am very sorry that you were not aware of the administrative fees on any unpaid toll. Our tolls are billed by American Traffic Solutions, and that adiministrative fee is assessed by them. The platepass ****** is available to all renters for $11.99 per day to avoid the need to pay for tolls. If you have any questions on the toll charges, please feel free to reach out to American Traffic Solutions at XXX-XXX-XXXX. Thank you.
Tried dropping off a rental car back to them when I had a flight out that morning on Saturday. Swung by and no one was there around 545 am. The office was closed but no one was there early to even take the car at all and I didn't want to miss my flight out for a 720 am. When the office finally opened I called when I was waiting for the plane and was thru security and tried to explain to the customer service representative on the phone about this and they didn't want to listen at all. They didn't want to try and work with me ... read more
Business response:
I apologize that you had trouble at the return of your vehicle. Office hours are provided on the rental agreement as well as on our website rental policies. I do show that the information provided on the call for return was incorrect and the location had a problem to retrieve the vehicle. As the vehicle was not returned to the location, unfortunately the renter is responsible for fees associated with collection of the vehicle. I do see that our accounting office has been in contact with you regarding the charges and explanat... read more
I recently rented a car from Fox Rent Car that was supposed to be picked up on the Orlando Airport. My booking summary stated Pickup is the Orlando Airport, but when we went to the rental car counters we couldn't find the desk. There was a sign that stated you had to go to the bus lanes and get on a shuttle to pick up your car. This was not what we expected and felt deceived by the paperwork during booking. I would have gone with a different company if I would have known it was offsite. When it came time to start planning ou... read more
Business response:
I am very sorry that you were unaware that our location is offsite, we provide all information in our rental policies on location an shuttle proceedure. I do apologize for the inconveninece you encountered. The early return fee was waived by Fox Rent a Car and issued as a refund to you. An updated invoice has been sent to your email. Thank you.
SCAMMERS. I never write reviews but this was the single worst business transaction of my life. I am not seeking a billing change, I am spreading awareness of a bad company with bad faith policies and procedures. I rented a car for six days at the airport in Austin, TX location in March 2022. Never in my life have I experienced such a hard upsell in the guise of "doing me a favor." I paid for my rental in full ($348) in January 2022, yet I got hoodwinked into walking away with a bill that was $448 MORE than what I had alread... read more
Business response:
I am very sorry that you were not pleased with your rental experience. If you wish to open a dispute of items you felt were not agreed upon please contact us at billing@foxrentacarcom.
Rented a car from here and said No to the prepaid fuel option. The lady checking us out decided to add it on even though we explained that we didn't want that at all
Horrible Service. I rented a car for 6 days in Denver on a ski trip. I drove over 100 miles to Breckinridge, Colorado. I used the car for 2.5 days. Early morning on the 3rd day the car would not start. Called Roadside assistance and waited in the cold and snowy weather for over an hour for a service person. They try and start the car but determine it is the starter and needs to be towed back to Denver. I call Fox about 5 times trying to get help with alternate transportation but they tell me I'm on my own. they are only resp... read more
Business response:
I am very sorry to hear that you had trouble with your rental during your rental period. Thank you for sharing your feedback as we work to make improvements.
1.5 stars on Yelp and 2 stars on Google. Watch out! Charged me $150 for supplemental insurance after I clearly and specifically declined. It might've been on the rental agreement - but in their code so you couldn't understand it especially while being rushed to the next customer and explained at the counter as a standard deposit. You'll see this story repeatedly in the reviews - it's not 1 person not understanding, it's obviously intentional trickery. Increased final price by more than 30% and made the rental more expensive ... read more
Phoenix airport location - Loss Damage Waiver scam. 3/10/22, agent Oscar. They trick you into paying for LDW. If you do not specifically state you do not want LDW, they add this to your bill. They know nobody will read through the fine print and once you sign, you have to pay. He is how the scam works. The agent will briefly go over each section you are signing/initialing for on this tiny screen where you cannot read anything. When you get to the LDW section, the agent will make up something else unrelated to the LDW section... read more
Business response:
I am very sorry that you had a problem with your rental experience. All items charged must be signed for at the time of pick up, I see that an agent was able to review the rental agreement and it was signed for so they offered you 50% off to assist with your dispute. I apologize that you were not satisfied with that resolution. Thank you for sharing your feedback with us.
FOX Rent A Car is the worst ever to do business with DO NOT RENT from these people. I had a 3-day reservation for a car in Ft Lauderdale with drop off in Ft. Myers. I pre-paid as I was sure this trip would happen as planned. They gave me an estimated statement of the cost. I was coming from Ohio to Florida to retrieve my personal car damaged in an accident in November. When I learned the car would not be ready, I canceled the reservation. When I found that FOX Rent A Car would not refund my pre-paid cost, I tried several tim... read more
Business response:
I am very sorry that you were unaware that the prepaid reservation is non refundable. As a courtesy, we offer a store credit if you are unable to make your trip. Your store credit is valid for 12 months and can be used at any of the 21 Fox Rent a Car corporate locations. As this information is provided to you during the rental process. Thank you.
Frequently asked questions about Fox Rent A Car
How is Fox Rent A Car rated?
Fox Rent A Car has a 2.2 star rating with 3,747 reviews.
When is Fox Rent A Car open?
Fox Rent A Car is open now. It is open 24/7.