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Frontier Credit Union
- Credit Unions
- Idaho Falls, ID
About this business
Location details
865 S Woodruff Avenue, Idaho Falls, ID, 83401, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:30 p.m. | |
| Tue | 9:00 a.m. to 5:30 p.m. | |
| Wed | 9:00 a.m. to 5:30 p.m. | |
| Thu | 9:00 a.m. to 5:30 p.m. | |
| Fri | 9:00 a.m. to 5:30 p.m. | |
| Sat | 10:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Hi .My Husband has been a member of Eastern Idaho credit Union for 25 years ,Direct deposit ,Always had no problems always could get our over draft paying the 30.00 month fee .Always got their money back due to direct deposit. And now all of a sudden they say no .NO Really why and I feel like they are treating him rudely
Business response:
We regret to learn about your recent experience with Frontier Credit Union. Please contact me at (208) 523-9068 ext 1026 so we can address your concerns and find a resolution. Thank you for bringing this to our attention.
Not happy with this bank. Recently deposited a cashiers check, checked the account hours after the deposit and all looked ok. Noticed today that the account is majorly overdrafted, with no communications from the bank of why. Called today to see what happened and they were no help and said we would have to wait until the 8/2 for us to get money in our account including continuing to add overdraft fees to our account until then, and couldn't even reverse them until then even though it's available. Again not happy.
Business response:
Hello James, i am so glad we connected and got this all solved for you! thank you!
Worst website in the banking industry. In person and phone conversations work best.
Business response:
Hi John, I would like to understand more about your experience to see how we can make it better. Could you call me at 208-523-9068 ext 1026 when you have some time? Thank you so much! Alicia
Make my tax return (direct deposit) as FRAUD! Never have working ATMs. Simply put if you want your money stolen you bank with theses thieves.
Business response:
HI Micheal, thank you for taking the time to review us. Please give me a call at 208-523-9068 ext 1026 i would like to understand your experience with us and see how we can do better. Thank you!
I have had an account with East Idaho Credit Union for many years. I have deposited much larger amounts then the check I took to the bank on on July 11! My son and I went to the location on Woodruff on Saturday. I had a small refund check which was the result of overpayment. The teller and her supervisor did not even bother to look at my account! I was told my small check was fraudulent, even though I had a letter with the banks name stating it was a refund check! I drove back and forth twice to my home to get proof I was... read more
Business response:
HI Jonathan, I apologize that this was your experience. I would like to understand more about this so that this doesn't happen again. When it is convenient for you, will you give me a call? 208-523-9068 ext. 1026 Thank you
Unprecedented fraud service! Some how a local individual got my credit card information and decided to go on a little shopping spree. In less than an hour the fraud department called to confirm 5 or 6 transactions that could have been legitimate depending on the day, but weren't, and they immediately shut the card down before the charges got out of hand. I couldn't believe how quickly they responded to a very ugly situation. I know they have my best interests in mind, and because of that they have earned a customer for life.
Business response:
Thank you Justin for taking the time to give us a great review. Having some fraud on your account is so frustrating and something you don't ever want to happen. We understand that it is your hard earn money and we will always be there to help you out when this happens. We appreciate your loyalty with us.
Frequently asked questions about Frontier Credit Union
How is Frontier Credit Union rated?
Frontier Credit Union has a 3.8 star rating with 290 reviews.
When is Frontier Credit Union open?
Frontier Credit Union is closed now. It will open at 9:00 a.m.