Genisys Credit Union

4.0

Plymouth, MI

About this business

Finance Credit Unions

Location details

13000 N Haggerty Rd, Plymouth, MI, 48170, United States

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Weekday	Schedule	Status
Mon	9:00 a.m. to 5:30 p.m.
Tue	9:00 a.m. to 5:30 p.m.
Wed	9:00 a.m. to 5:30 p.m.
Thu	9:00 a.m. to 5:30 p.m.
Fri	9:00 a.m. to 5:30 p.m.
Sat	Closed
Sun	Closed

4.0116 reviews

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Debi S.

a month ago

I was unexpectedly left without a ride yesterday I tried to use my Uber app but my card had never updated/verified. I spoke with the most amazing agent, Deanna. She was so patient and kind (I was so flustered, I am healing from a broken ankle and could not walk). She handled my issue and went the extra mile to get my card verified right away. Complete lifesaver. It’s so hard to get anyone to help these days but she was the best!!

Business response:

Hi Debi, thank you for letting us know about your experience with Deanna. We are very happy that she helped you verify your card in a timely manner!

Jim F.

4 months ago

Today I called you, Genisys Credit Union, to ask a few questions. Ms. J. Jackson took my call. Ms. Jackson was not only very, very bright, but had a wonderful personality. Sadly, in today's society, you don't ever get this attention or service anymore. What a please to receive this. Ms. J. Jackson should get a 10.....she was super. Thanks for letting me leave a review. Best, Jim Forrer

Business response:

Thanks for leaving such a kind review, Jim. We really appreciate you taking the time to share your experience. Have a great day!

Grateful D.

6 months ago

I recently financed my vehicle through Genisys and had the pleasure of working with Jamie and Tabatha to get all of my documentation together. They were so helpful and understanding and took care of everything with such professionalism and patience. The entire process was quick and painless. I have been a member of Genisys (Truck and Coach, T & C....) for over 45 years and have never had a bad experience.

Business response:

Thanks for sharing this with us, Deb! We are happy to hear that you've been with us for 45 years - that's amazing! Have a great weekend and stay warm.

Chontia P.

6 months ago

I worked with JJ at Genisys following a referral from my mom and it was a phenomenal experience. Timely communication, great follow up and very knowledgeable. I knew right away that JJ was all about helping others and I am very appreciative of the help she provided. Highly recommend JJ to others looking to work with someone who is great at their job!

Business response:

Thanks for sharing, Chontia! We'll be sure to pass this along. Have a great day!

blane

9 months ago

Deanna Tabor went above and beyond in a strange predicament i had. She was very responsive and helpful in every way possible! She is a valuable asset with this great establishment that I've been with for over 20 years!!! Thank you Deanna!! Blane Briggs

Business response:

This is such an amazing review, Blane! Thank you so much for taking the time to share this with us. We are happy to hear that Deanna was able to assist you, we'll definitely pass this along to her and the team. Have a great day!

Adam H.

a year ago

I worked with Ann and Tabitha and they were both fantastic! They were always quick to answer any questions I had be it by phone or email. Hands down one of the best credit unions and staff I've had the chance to work with! 10/10 would recommend them to anyone and everyone! Adam

Business response:

Thanks so much for sharing this with us, Adam! We are happy to know that you received help from Ann and Tabitha - we will be sure to pass this along to them. Have a great day.

Robert W.

a year ago

Jonara Jackson with the lending department was a huge help with refinancing an auto loan. She walked me through the process and helped with any questions I had. Cut my interest rate in half compared to what I received from the dealership.

Business response:

Hi Robert! Thanks so much for sharing this with us, we sincerely appreciate it and will be sure to pass this along to Jonara and the rest of the team. Have a great day!

Emma W.

a year ago

Deanna Tabor was excellent!

Business response:

Thanks, Emma! We will be sure to let her know. Have a great day!

Alicia C.

2 years ago

We are now located in Texas, and have not found a credit union that compares to the service and products at Genisys. With the online functionality, we are thrilled to keep our banking with an institution that we trust. My Personal Loan with Jonara was easy and flawless! She was extremely knowledgeable, and kept me up to date throughout the process. She was amazing! My experience with her confirms our decision to stay with Genisys was the right one. I truly can’t say enough - she was awesome!

Business response:

Thanks so much for sharing this amazing review with us, Alicia! We really appreciate you for sticking with us and we will be sure to share this with Jonara and the rest of the team. Have a great day!