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Genisys Credit Union
- Plymouth, MI
About this business
Location details
13000 N Haggerty Rd, Plymouth, MI, 48170, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:30 p.m. | |
| Tue | 9:00 a.m. to 5:30 p.m. | |
| Wed | 9:00 a.m. to 5:30 p.m. | |
| Thu | 9:00 a.m. to 5:30 p.m. | |
| Fri | 9:00 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
If you like doing business with a bank that will have your back on a credit card dispute, this is NOT the bank you want to do business with. I have waited over 3 weeks and Kaitlyn Hernandez has not even filed my dispute after several emails she continues you ask more questions that all should have been asked the first day I made my claim with her and Genisys Credit Union. Any other credit card company I have used over the years, Pay Pal, Discover, Visa all return the funds to my account that same day so I have now had to f... read more
Business response:
Hi Patrick, we have passed this along to a manager and they will follow up with you if there is additional information needed. We apologize for the delay! Thank you.
I was able to open a loan without having to go to a location back in 2018. In 2021 I was told I had to drive hours to a location to close the loan. I could not do it remotely.
Business response:
Hi Ben, thank you for bringing this to our attention. We are passing this along to the manager to review. We will be in touch if necessary. Thank you!
Customer service from Janelle was unacceptable. Manager Tracy did not want to own up to her staff bad customer service and not returning my call as promised with me waiting at the service center for 40 minutes! Assuming something was taken care of.The mgrs and staff need better training!
Business response:
Hello Sheri, we deeply apologize for your experience. We are having another manager reach out to you today. Thank you.
Threatened to FORECLOSE our Home on 4/7/2020 Today i spoke with a lady named Amy from the branch on M24 and Siverbell. She had spoken to my wife prior regarding 2 payments behind we were on our Heloc Loan (Total $575.00 Owed) My wife informed her that we have both been laid off due to the COVID19 Quarantine, and she replied by stating that if we couldnt pay by Friday April 10, 2020 that they were going to Foreclose on our home? Then I called Amy back, and the manager was Tammy, we have our house listed for sale and had an ex... read more
Business response:
Hi Brandon. We have tried reaching out to you but have gotten your voicemail. Please contact us at your earliest convenience at 248-322-9800 x5. Thank you!
Frequently asked questions about Genisys Credit Union
How is Genisys Credit Union rated?
Genisys Credit Union has a 4 star rating with 125 reviews.
When is Genisys Credit Union open?
Genisys Credit Union is closed now. It will open on Monday at 9:00 a.m.