Genisys Credit Union

3.9

Plymouth, MI

About this business

Finance Credit Unions

Location details

13000 N Haggerty Rd, Plymouth, MI, 48170, United States

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Weekday	Schedule	Status
Mon	9:00 a.m. to 5:30 p.m.
Tue	9:00 a.m. to 5:30 p.m.
Wed	9:00 a.m. to 5:30 p.m.
Thu	9:00 a.m. to 5:30 p.m.
Fri	9:00 a.m. to 5:30 p.m.
Sat	Closed
Sun	Closed

3.9100 reviews

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K H.

a year ago

I have been waiting 24.38 minutes to talk with someone at this bank, DO NOT ever enroll @ this bank, you can never talk with an associate!

Business response:

Hi, we are very sorry for this and are passing it along to the manager.

Leah F.

a year ago

It looks so unprofessional to have employees in your members service to wear tight jeans, hoodies and flip flops to work. Call me old fashion but this is a bank. What happened to looking professional?

Business response:

Hi Leah, we are always in logo wear so we are unsure what you've witnessed but we will pass this along to the team for review. Thank you and have a great day.

Karyn M.

a year ago

I've been with this company for many.......many........years. I'm second generation. My daughter was third generation. They screwed her over and she left, now I'm on the way out. With every change in name it gets worse. Huge overdraft fees, no protection, near impossible to get a loan. They won't release my direct deposits into my account before my bills hit and they blame it on my payroll company. It's not. Others with different banking institutions actually get their deposits TWO Days EARLY. Time to cut ties.

Business response:

Hi Karyn, we sincerely apologize for the experience you have had with us. Please contact us at 248-322-9800 extension 5 so we can address your concerns and work towards a resolution. Thank you for your feedback and we look forward to hearing from you.

Chevy C.

3 years ago

If you like doing business with a bank that will have your back on a credit card dispute, this is NOT the bank you want to do business with. I have waited over 3 weeks and Kaitlyn Hernandez has not even filed my dispute after several emails she continues you ask more questions that all should have been asked the first day I made my claim with her and Genisys Credit Union. Any other credit card company I have used over the years, Pay Pal, Discover, Visa all return the funds to my account that same day so I have now had to f... read more

Business response:

Hi Patrick, we have passed this along to a manager and they will follow up with you if there is additional information needed. We apologize for the delay! Thank you.

Ben C.

4 years ago

I was able to open a loan without having to go to a location back in 2018. In 2021 I was told I had to drive hours to a location to close the loan. I could not do it remotely.

Business response:

Hi Ben, thank you for bringing this to our attention. We are passing this along to the manager to review. We will be in touch if necessary. Thank you!

Sheri M.

4 years ago

Customer service from Janelle was unacceptable. Manager Tracy did not want to own up to her staff bad customer service and not returning my call as promised with me waiting at the service center for 40 minutes! Assuming something was taken care of.The mgrs and staff need better training!

Business response:

Hello Sheri, we deeply apologize for your experience. We are having another manager reach out to you today. Thank you.

Brandon D.

5 years ago

Threatened to FORECLOSE our Home on 4/7/2020 Today i spoke with a lady named Amy from the branch on M24 and Siverbell. She had spoken to my wife prior regarding 2 payments behind we were on our Heloc Loan (Total $575.00 Owed) My wife informed her that we have both been laid off due to the COVID19 Quarantine, and she replied by stating that if we couldnt pay by Friday April 10, 2020 that they were going to Foreclose on our home? Then I called Amy back, and the manager was Tammy, we have our house listed for sale and had an ex... read more

Business response:

Hi Brandon. We have tried reaching out to you but have gotten your voicemail. Please contact us at your earliest convenience at 248-322-9800 x5. Thank you!