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Genisys Credit Union
- Plymouth, MI
About this business
Location details
13000 N Haggerty Rd, Plymouth, MI, 48170, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:30 p.m. | |
| Tue | 9:00 a.m. to 5:30 p.m. | |
| Wed | 9:00 a.m. to 5:30 p.m. | |
| Thu | 9:00 a.m. to 5:30 p.m. | |
| Fri | 9:00 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I was not expecting the quick, easy, courteous, and friendly service I had applying for a loan. Caryn was so prompt with responding and assisting with everything. I could not give a better review!!!
Business response:
Thanks so much for your kind words, Peggy! We will be sure to share this with the team. Have a great day!
Caryn, was awesome to work with. She made the process very good. She was very responsive, knowledgeable, and helpful. She made protected me as a customer and made sure I was happy. This is another reason i love my Genisys credit union.
Business response:
Thanks so much for your kind words, Derek! We really appreciate it and will be sure to pass it along to the team. Have a great day!
Currently I have a car loan with Genisy for a 2012 as is truck Im paying 1000 a month they keep going up on my premium smh I cant wait to get out of this contract how do I suppose to take care of my other bills and my child
Business response:
Hello Rida, we'd like to speak with you to help resolve this. Can you please contact our branch manager, Jennifer, at your earliest convenience? She can be reached at: 734-453-5440 Ext. 4800. Thank you.
I have been waiting 24.38 minutes to talk with someone at this bank, DO NOT ever enroll @ this bank, you can never talk with an associate!
Business response:
Hi, we are very sorry for this and are passing it along to the manager.
It looks so unprofessional to have employees in your members service to wear tight jeans, hoodies and flip flops to work. Call me old fashion but this is a bank. What happened to looking professional?
Business response:
Hi Leah, we are always in logo wear so we are unsure what you've witnessed but we will pass this along to the team for review. Thank you and have a great day.
I've been with this company for many.......many........years. I'm second generation. My daughter was third generation. They screwed her over and she left, now I'm on the way out. With every change in name it gets worse. Huge overdraft fees, no protection, near impossible to get a loan. They won't release my direct deposits into my account before my bills hit and they blame it on my payroll company. It's not. Others with different banking institutions actually get their deposits TWO Days EARLY. Time to cut ties.
Business response:
Hi Karyn, we sincerely apologize for the experience you have had with us. Please contact us at 248-322-9800 extension 5 so we can address your concerns and work towards a resolution. Thank you for your feedback and we look forward to hearing from you.
If you like doing business with a bank that will have your back on a credit card dispute, this is NOT the bank you want to do business with. I have waited over 3 weeks and Kaitlyn Hernandez has not even filed my dispute after several emails she continues you ask more questions that all should have been asked the first day I made my claim with her and Genisys Credit Union. Any other credit card company I have used over the years, Pay Pal, Discover, Visa all return the funds to my account that same day so I have now had to f... read more
Business response:
Hi Patrick, we have passed this along to a manager and they will follow up with you if there is additional information needed. We apologize for the delay! Thank you.
I was able to open a loan without having to go to a location back in 2018. In 2021 I was told I had to drive hours to a location to close the loan. I could not do it remotely.
Business response:
Hi Ben, thank you for bringing this to our attention. We are passing this along to the manager to review. We will be in touch if necessary. Thank you!
Customer service from Janelle was unacceptable. Manager Tracy did not want to own up to her staff bad customer service and not returning my call as promised with me waiting at the service center for 40 minutes! Assuming something was taken care of.The mgrs and staff need better training!
Business response:
Hello Sheri, we deeply apologize for your experience. We are having another manager reach out to you today. Thank you.
Frequently asked questions about Genisys Credit Union
How is Genisys Credit Union rated?
Genisys Credit Union has a 3.9 star rating with 109 reviews.
When is Genisys Credit Union open?
Genisys Credit Union is closed now. It will open at 9:00 a.m.