Genisys Credit Union

3.9

Plymouth, MI

About this business

Finance Credit Unions

Location details

13000 N Haggerty Rd, Plymouth, MI, 48170, United States

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Weekday	Schedule	Status
Mon	9:00 a.m. to 5:30 p.m.
Tue	9:00 a.m. to 5:30 p.m.
Wed	9:00 a.m. to 5:30 p.m.
Thu	9:00 a.m. to 5:30 p.m.
Fri	9:00 a.m. to 5:30 p.m.
Sat	Closed
Sun	Closed

3.9112 reviews

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Alastair M.

2 years ago

I had the privilege of working with Caryn Pelley. To say she was an awesome loan person to work with would be an understatement. She was amazing in every way, helping me to attain my dream car. I cannot thank her and Genisys for delivering on everything they said they would, and I could not recommend her more highly than this if you need, something done get a hold of Caryn Pelley, You will be more than satisfied. If there were more than five stars, I’d give her more!

Business response:

What an amazing review, Alastair! Thanks so much for sharing your experience with Caryn and we will be sure to pass this along to her and the rest of the team. Happy Holidays!

Peggy McLaughlin M.

2 years ago

I was not expecting the quick, easy, courteous, and friendly service I had applying for a loan. Caryn was so prompt with responding and assisting with everything. I could not give a better review!!!

Business response:

Thanks so much for your kind words, Peggy! We will be sure to share this with the team. Have a great day!

Derek W.

2 years ago

Caryn, was awesome to work with. She made the process very good. She was very responsive, knowledgeable, and helpful. She made protected me as a customer and made sure I was happy. This is another reason i love my Genisys credit union.

Business response:

Thanks so much for your kind words, Derek! We really appreciate it and will be sure to pass it along to the team. Have a great day!

Rida. E.

2 months ago

Currently I have a car loan with Genisy for a 2012 as is truck Im paying 1000 a month they keep going up on my premium smh I cant wait to get out of this contract how do I suppose to take care of my other bills and my child

Business response:

Hello Rida, we'd like to speak with you to help resolve this. Can you please contact our branch manager, Jennifer, at your earliest convenience? She can be reached at: 734-453-5440 Ext. 4800. Thank you.

K H.

a year ago

I have been waiting 24.38 minutes to talk with someone at this bank, DO NOT ever enroll @ this bank, you can never talk with an associate!

Business response:

Hi, we are very sorry for this and are passing it along to the manager.

Leah F.

a year ago

It looks so unprofessional to have employees in your members service to wear tight jeans, hoodies and flip flops to work. Call me old fashion but this is a bank. What happened to looking professional?

Business response:

Hi Leah, we are always in logo wear so we are unsure what you've witnessed but we will pass this along to the team for review. Thank you and have a great day.

Karyn M.

2 years ago

I've been with this company for many.......many........years. I'm second generation. My daughter was third generation. They screwed her over and she left, now I'm on the way out. With every change in name it gets worse. Huge overdraft fees, no protection, near impossible to get a loan. They won't release my direct deposits into my account before my bills hit and they blame it on my payroll company. It's not. Others with different banking institutions actually get their deposits TWO Days EARLY. Time to cut ties.

Business response:

Hi Karyn, we sincerely apologize for the experience you have had with us. Please contact us at 248-322-9800 extension 5 so we can address your concerns and work towards a resolution. Thank you for your feedback and we look forward to hearing from you.

Chevy C.

3 years ago

If you like doing business with a bank that will have your back on a credit card dispute, this is NOT the bank you want to do business with. I have waited over 3 weeks and Kaitlyn Hernandez has not even filed my dispute after several emails she continues you ask more questions that all should have been asked the first day I made my claim with her and Genisys Credit Union. Any other credit card company I have used over the years, Pay Pal, Discover, Visa all return the funds to my account that same day so I have now had to f... read more

Business response:

Hi Patrick, we have passed this along to a manager and they will follow up with you if there is additional information needed. We apologize for the delay! Thank you.

Ben C.

5 years ago

I was able to open a loan without having to go to a location back in 2018. In 2021 I was told I had to drive hours to a location to close the loan. I could not do it remotely.

Business response:

Hi Ben, thank you for bringing this to our attention. We are passing this along to the manager to review. We will be in touch if necessary. Thank you!