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Genisys Credit Union
- Plymouth, MI
About this business
We want you to love your financial institution and when you bank with Genisys, we know that you will! We are not a bank, and that's a good thing. It's part of what makes us different, but that is just the start of what we are all about.Â, Give us a try for home loans, auto loans, recreation loans, free checking with debit rewards, mobile banking and a whole suite of convenient access services to make your life easier. We're here to help youand your family build your financial future.
Location details
13000 N Haggerty Rd, Plymouth, MI, 48170, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:30 p.m. | |
| Tue | 9:00 a.m. to 5:30 p.m. | |
| Wed | 9:00 a.m. to 5:30 p.m. | |
| Thu | 9:00 a.m. to 5:30 p.m. | |
| Fri | 9:00 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
It looks so unprofessional to have employees in your members service to wear tight jeans, hoodies and flip flops to work. Call me old fashion but this is a bank. What happened to looking professional?
I've been with this company for many.......many........years. I'm second generation. My daughter was third generation. They screwed her over and she left, now I'm on the way out. With every change in name it gets worse. Huge overdraft fees, no protection, near impossible to get a loan. They won't release my direct deposits into my account before my bills hit and they blame it on my payroll company. It's not. Others with different banking institutions actually get their deposits TWO Days EARLY. Time to cut ties.
If you like doing business with a bank that will have your back on a credit card dispute, this is NOT the bank you want to do business with. I have waited over 3 weeks and Kaitlyn Hernandez has not even filed my dispute after several emails she continues you ask more questions that all should have been asked the first day I made my claim with her and Genisys Credit Union. Any other credit card company I have used over the years, Pay Pal, Discover, Visa all return the funds to my account that same day so I have now had to f... read more
I was able to open a loan without having to go to a location back in 2018. In 2021 I was told I had to drive hours to a location to close the loan. I could not do it remotely.
Customer service from Janelle was unacceptable. Manager Tracy did not want to own up to her staff bad customer service and not returning my call as promised with me waiting at the service center for 40 minutes! Assuming something was taken care of.The mgrs and staff need better training!
Threatened to FORECLOSE our Home on 4/7/2020 Today i spoke with a lady named Amy from the branch on M24 and Siverbell. She had spoken to my wife prior regarding 2 payments behind we were on our Heloc Loan (Total $575.00 Owed) My wife informed her that we have both been laid off due to the COVID19 Quarantine, and she replied by stating that if we couldnt pay by Friday April 10, 2020 that they were going to Foreclose on our home? Then I called Amy back, and the manager was Tammy, we have our house listed for sale and had an ex... read more
Frequently asked questions about Genisys Credit Union
How is Genisys Credit Union rated?
Genisys Credit Union has a 3.9 star rating with 99 reviews.
When is Genisys Credit Union open?
Genisys Credit Union is open now. It will close at 5:30 p.m.