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Genisys Credit Union
- Plymouth, MI
About this business
Location details
13000 N Haggerty Rd, Plymouth, MI, 48170, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:30 p.m. | |
| Tue | 9:00 a.m. to 5:30 p.m. | |
| Wed | 9:00 a.m. to 5:30 p.m. | |
| Thu | 9:00 a.m. to 5:30 p.m. | |
| Fri | 9:00 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We are now located in Texas, and have not found a credit union that compares to the service and products at Genisys. With the online functionality, we are thrilled to keep our banking with an institution that we trust. My Personal Loan with Jonara was easy and flawless! She was extremely knowledgeable, and kept me up to date throughout the process. She was amazing! My experience with her confirms our decision to stay with Genisys was the right one. I truly can’t say enough - she was awesome!
Business response:
Thanks so much for sharing this amazing review with us, Alicia! We really appreciate you for sticking with us and we will be sure to share this with Jonara and the rest of the team. Have a great day!
Jamie was excellent and handled my situation perfectly and professionally. You need more like her. She made me want to apply to work for the credit union. You could tell she loves working there which is rare these days. You deserve 10 stars dear lady!!
Business response:
What a wonderful review, Bryan! Thank you so much for sharing this and we will be sure to share it with the team. Have a great day!
I had the privilege of working with Caryn Pelley. To say she was an awesome loan person to work with would be an understatement. She was amazing in every way, helping me to attain my dream car. I cannot thank her and Genisys for delivering on everything they said they would, and I could not recommend her more highly than this if you need, something done get a hold of Caryn Pelley, You will be more than satisfied. If there were more than five stars, I’d give her more!
Business response:
What an amazing review, Alastair! Thanks so much for sharing your experience with Caryn and we will be sure to pass this along to her and the rest of the team. Happy Holidays!
I was not expecting the quick, easy, courteous, and friendly service I had applying for a loan. Caryn was so prompt with responding and assisting with everything. I could not give a better review!!!
Business response:
Thanks so much for your kind words, Peggy! We will be sure to share this with the team. Have a great day!
Caryn, was awesome to work with. She made the process very good. She was very responsive, knowledgeable, and helpful. She made protected me as a customer and made sure I was happy. This is another reason i love my Genisys credit union.
Business response:
Thanks so much for your kind words, Derek! We really appreciate it and will be sure to pass it along to the team. Have a great day!
Currently I have a car loan with Genisy for a 2012 as is truck Im paying 1000 a month they keep going up on my premium smh I cant wait to get out of this contract how do I suppose to take care of my other bills and my child
Business response:
Hello Rida, we'd like to speak with you to help resolve this. Can you please contact our branch manager, Jennifer, at your earliest convenience? She can be reached at: 734-453-5440 Ext. 4800. Thank you.
I have been waiting 24.38 minutes to talk with someone at this bank, DO NOT ever enroll @ this bank, you can never talk with an associate!
Business response:
Hi, we are very sorry for this and are passing it along to the manager.
It looks so unprofessional to have employees in your members service to wear tight jeans, hoodies and flip flops to work. Call me old fashion but this is a bank. What happened to looking professional?
Business response:
Hi Leah, we are always in logo wear so we are unsure what you've witnessed but we will pass this along to the team for review. Thank you and have a great day.
I've been with this company for many.......many........years. I'm second generation. My daughter was third generation. They screwed her over and she left, now I'm on the way out. With every change in name it gets worse. Huge overdraft fees, no protection, near impossible to get a loan. They won't release my direct deposits into my account before my bills hit and they blame it on my payroll company. It's not. Others with different banking institutions actually get their deposits TWO Days EARLY. Time to cut ties.
Business response:
Hi Karyn, we sincerely apologize for the experience you have had with us. Please contact us at 248-322-9800 extension 5 so we can address your concerns and work towards a resolution. Thank you for your feedback and we look forward to hearing from you.
Frequently asked questions about Genisys Credit Union
How is Genisys Credit Union rated?
Genisys Credit Union has a 4 star rating with 125 reviews.
When is Genisys Credit Union open?
Genisys Credit Union is closed now. It will open on Monday at 9:00 a.m.