Gentle Dental Capitol Hill

Scott W. 

on Yelp

12 years ago

I had the incredible pleasure of having my teeth cleaned by Dr. Fletcher at Gentle Dental on Broadway. Dr. Fletcher and his assistant Marley did an amazing job taking all of my x-rays without making me have my gag reflex kick in (a huge feat). Being a teeth grinder during my sleep for many many years and having been told by multiple dentists I should get a mouth guard (me thinking it was just a sales tactic) Dr. Fletcher actually took the time to explain, show me exactly where I've already worn down certain areas and I f... read more

Brett Y. 

on Yelp

12 years ago

I have been going to Gentle Dental in Ballard for a long time but it is a long haul for me. When they opened an office in Capitol Hill I was delighted! Although the Ballard office has a nice view over Puget Sound the Capitol Hill office is much more convenient for me. I had my first cleaning at the Capitol Hill location a few months ago and it went really well. It was the first time I've ever had my teeth cleaned by the dentist rather than a hygienist and he did a great job. He was also very personable and didn't rush throu... read more

Erik M. 

on Yelp

a year ago

My Gentle Dental in West Seattle closed so was referred to Capitol Hill location. Went to my first cleaning and exam and as usual when a Dentist looks in my mouth, my gold crown is noticed and is always given a compliment to its quality. All good. Second cleaning, different Dentist looks at Xrays, compliments me on gold crown but after 5-10 seconds says it needs to be replaced and told me I can sell the gold online. I tried to get more clarity, but he seemed in a hurry and said there is a gap and it needs to be done. Quot... read more

Brianna V. 

on Yelp

a year ago

Front desk staff has always been friendly to me and the dental hygienists are lovely, however, there have been multiple scheduling errors and some issues with service and professionalism at the office. I've moved my own work schedule around multiple times just to have them cancel last minute due to double booking errors or call in same day and ask me to come earlier so they can close or leave earlier. I had one experience where I was asked to confirm my appointment in advance, and I did so by voicemail a few days prior, but... read more

Maddie N. 

on Yelp

a year ago

I was a first time patient and shocked at the quality of the cleaning I received. I was booked for an hour and a half to replace 4 existing fillings from many years ago, and was somehow in and out in less than 45 minutes. The majority of my appt was the fillings, the person who cleaned my teeth introduced himself as a dental assistant (NOT hygienist) which to be honest I didn't even know was legal. It took him under 3 minutes to run over my teeth with the polishing brush, just a single touch on each. When he flossed, he skip... read more

Kevin O. 

on Yelp

2 years ago

The standard of care is good; the doctors and staff are friendly. However, their scheduling is poor. I got my braces on over a year ago, and was supposed to get them off to get a cleaning. This is critical, as residue tends to build up, permanently affecting the quality of your teeth. They made 3 separate appointments, and cancelled each one ON THE DAY. So now its been rescheduled for like a year... From reading Carlos T's review, it seems this is a regular occurrence. Something smells fishy. My suspicion is they overboo... read more

kim d. 

on Yelp

2 years ago

I was a patient at the West Seattle location that suddenly shut down. Now that I'm at a better dental office I realize how shoddy this place was and the dentists were terrible. I was given a procedure that did not work and was told I would get my co-pay back. It never happened. The West Seattle location closed 2 days after I was told I would get a reimbursement. I had to call the Capitol Hill location, good luck getting a hold of anyone there. I finally spoke with someone who again stated I would get my reimbursement, that w... read more

Carlos T. 

on Yelp

3 years ago

While their dentistry and quality of the service is good, this rating is towards the receptionist area. Every single time I have an appointment scheduled months in advance they call me last minute to tell me they have to reschedule or cancel completely. Yet they are very quick to talk down on us when we are 5 minutes late. Also, yesterday one of the receptionists, the male receptionist was quick to assume my country of origin just by my name. I guess all Hispanic brown people are from Puerto Rico? When I told him I'm not f... read more

Chelsea R. 

on Yelp

3 years ago

Feeling like I was bait-and-switched by these people. They tell you they'll work with you to manage your account balance if you don't have insurance, they'll say they're "friends of the community" when you call to schedule. But then after you've already been seen and have accrued a balance, that's when these "friends of the community" pass you off to the billing department, who tell you (for the first time you're hearing it because I guess nobody in the office thinks it's their problem?) that your balance, regardless of the ... read more