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Gentle Dental Capitol Hill
- Dentists
- Seattle, WA
About this business
Location details
535 Broadway Avenue E, Seattle, WA, 98102, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 5:30 p.m. | |
| Tue | 7:00 a.m. to 5:30 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
If I could give zero stars I would!!! This was the worst dentist I've ever been to. Dr Fletcher is very nice and well mannered but when I had my first filling they were far from "gentle" and the whole time he was arguing with the dental assistant as they were removing my filling. When I went to get my dental cleaning following the procedure they worked on my wrong tooth!!! Filled in my "watch" tooth instead of removing my old metal filling. I WILL NEVER RETURN and advice all to not waste your time or money.
Avoid at all costs if possible. Unfortunately I was a patient of theirs for several treatments due to low cost - which is how they get you. The customer service has been abysmal at best and their treatment has left one of my teeth in worse condition because I was told to "ignore" a cavity at the time. Because they were so sure I would be back instead of taking care of it when it was a) included in my estimate and b) I paid for it! They should have treated my tooth instead of giving me a credit! One of the hygienists was not... read more
Business response:
Rae B, Thank you for your comments. Our patients health is our utmost concern during this time. Due to COVID-19 we are following CDC and state guidelines. Please review our COVID safety measures at https://www.interdent.com/gentle-dental/resources/reopening/. We understand that these measures may not be convenient, but they are for your safety and others safety. If you would like to talk to us directly, please call (206) 757-2898. Thank you.
I've been with this office for six months now. Unfortunately, my experience has been very difficult. I've shown up for appointments to find my doctor unavailable and told they forgot to call me. My Invisalign trays have been missing for six weeks. I was told to come pick something up for treatment, only to arrive and be told they mixed me up with another patient. I've called a number of times with no answer. Emails aren't returned for 10 plus days. It's been very challenging to be a patient here and as soon as my insurance a... read more
Just an odd experience all around. I have no complaints about the actual dental work, I had a cleaning and later a crown replacement, but things started to feel weird when the dental assistant gave me a sales pitch while I was on my back with their fingers in my mouth. WE SELL WATER PICKS, YOU KNOW, she informed me, friendly-like, nodding toward the display in the exam area. THEY RETAIL FOR (X) BUT WE SELL THEM FOR (Y). Friendly as she was about it, this is still a horribly unprofessional way to run your business, and I pol... read more
I do not often leave reviews but Dr Cousins and the orthadontics team provided by far the worst customer experience I have ever been subject to. First of all they cancelled and postponed my appointment four times. Then finally when I had my final appointment to get Invisalign trays fitted (they also had to re-do these multiple times due to using the wrong size trays despite me saying they felt too large) I asked for the trays to be delivered within a month due to them pushing out my appointment and me going away for ... read more
I don't even know where to start. Stay away from this place. I've been on an ortho plan with these guys for four years, when it should have been two. My ortho doctor, Dr.Mathis, though mostly really nice and accommodating, made good progress in the first year of treatment, then stalled over the next two. It felt like I was just wearing retainers for two years. I had arranged with my parents to have them pay for this treatment (I wasn't able to afford it at the time) and whenever they'd be late on a payment, Gentle Dental wou... read more
Buyer beware: I came to this dental office in summer 2019. They took X-rays and did an exam for an hour (no cleaning). They suggested I come back for a deep cleaning, and I said I'd think about it. After further thought, I called back and said that I just wanted a regular cleaning. After some back and forth, they refused to schedule a regular cleaning since the dentist recommended a deep cleaning. I emphasized that I was the patient and that this was my choice. But alas, they wouldn't proceed. It's just as well because whe... read more
They have extremely poor communication and business practices. Dr. Matthys was providing my ortho treatment, but after spending over $3,000 the results are not what I expected them to be. Every visit I had to point out certain things that were bothering me with the alignment of my teeth, but they were not addressed. She is not a good orthodontist at all. I was due to get my new aligners in March before the pandemic started, and was promised an appointment to get those after they opened, well here we are August 5th, several ... read more
The worse experience ever with Gentle Dental !! You won't want to be treated like this as a patient. I've been referred to GentleDental by my friend who works at this place to have braces installed for my daughter.Since our first appointment, we experienced difficulties.First of all, the waiting time in the lobby was more than an hour.Then they mixed up my daughter's name with some other different patient's name.More than that we started out from Lakewood office in Tacoma, after that we were transferred to Lakeland office at... read more
Frequently asked questions about Gentle Dental Capitol Hill
How is Gentle Dental Capitol Hill rated?
Gentle Dental Capitol Hill has a 4.3 star rating with 492 reviews.
When is Gentle Dental Capitol Hill open?
Gentle Dental Capitol Hill is open now. It will close at 5:00 p.m.