Gentle Dental Capitol Hill

Lish D. 

on Yelp

7 years ago

I had a terrible experience with Dr Andrew Mueller at the Gentle Dental office at 535 Broadway E, Seattle, WA 98102. He was dismissive, had a poor bedside manner, and didn't care about the serious dental trauma I've suffered, which was specifically noted on the intake form. I absolutely did not have a "gentle" experience and I do not feel safe to return. I emailed a few times with the receptionist at this office, Danny, who was very kind. Danny added Dr Mueller to the email thread, but Dr Mueller never replied back in over a... read more

Jesse P. 

on Yelp

7 years ago

New patient, cleaning appointment. The issue is they had no plan to actually clean my teeth. What they kept from telling me (until halfway through my appointment and me asking them) is that this was one of two appointments, the first being an x-ray and 'comprehensive dr. exam'. I find this misleading. Bait and switch - My only guess is that they're billing 2 appointments for what should be only one. No customer would willingly go to a 2-part cleaning, makes zero sense. If they were short staffed and couldn't clean my teeth... read more

Julie S. 

on Yelp

7 years ago

Danny at the front desk is an amazing person and provides customer service that is out of this world. I live in the neighborhood so I always come in and ask ahead of time the cost of the cleaning, This way I can budget. Danny gave me the $120.00 cost. I did not have my calendar. I had to cancel. I stopped by and talked with the woman at the front desk since Danny was not in. It was the same price for the appointment. She asked if I wanted nitrous. I said, "No, and to please to put it in my chart. I will ask for it if I w... read more

Ariel M. 

on Yelp

8 years ago

I am giving 2 stars solely on the fact that everyone besides the dentist is extremely friendly and helpful. My overall experience was that the dentist was rushing from one patient to the next. He comes in, does the bare minimum, and then leaves immediately. If you have any questions about your x-rays or anything else you want to ask, you are basically blown off. Apparently he has no time for that and makes you feel like you are inconveniencing him for his time. This created the biggest issue I have with my experience her... read more

Christina C. 

on Yelp

9 years ago

They are penny pinchers. I specifically asked them if I could be charged anything for a cleaning, and they said no because my insurance would pay for it all. I come out and next thing I know, I owe them $45 dollars. I asked for what and they said for an antibiotic rinse. I opted out of that immediately the next time I went in. They also don't accommodate you. I was 10 minutes late and they charged me a fee and didn't even see me. I had my last and final cleaning with them there and again they said everything would be cove... read more

Jenny C. 

on Yelp

9 years ago

Haha, this place has an average 4 star rating on Yelp. No wonder people say they can't trust Yelp. My experience with Gentle Dental has ruined chain dental offices for me forever. Let me tell you about the issues I have with them. First visit for a cleaning, the dental hygienist left the polishing to the assistant. The assistant did not show up and I was left waiting in the chair for 10 minutes until I walked out. Then the dentist made some excuse about how the assistant was not feeling well. Second visit was for a filling. ... read more

Evelyn C. 

on Yelp

10 years ago

Everyone at Gentle Dental was very nice as was the facility, but they would not stop trying to strongarm me into services I did not need. They tried to convince me that I had all sorts of problems and my teeth needed deep cleanings that would have cost me hundreds and hundreds of dollars. I declined and got a second opinion and guess what? One cavity. Gentle dental will lie to you about your health for money. Don't go there. 

Mo A. 

on Yelp

10 years ago

I have used Yelp for years & this is my first review. Unfortunately because I have to warn people about this place. It is a chain dentistry that is only out to make money. I have to say they are very charming and friendly so you feel comfortable here but do not let them fool you. I went in for a simple cleaning recently and left with a second appointment scheduled for them to drill four cavities they claimed I had. The only reason I went to them was because I could not get an appointment with my regular dentist and thought I... read more

MaiLinh N. 

on Yelp

10 years ago

While the staff is all very friendly and professional and wonderful people, I have to write a 2-star review for the quality of fillings I've had done here. I had a few fillings done over the course of 2 sessions. The first round my fillings were very sensitive the days and even weeks after. I had never experienced that in the years and years I've had fillings done (I obviously need to floss more) but I was told that this is normal for teeth/fillings to be sensitive in the time after. It wasn't just to cold and heat, but chew... read more