Gentle Dental Crossroads

Simon A. 

on Yelp

4 years ago

my experience here was normal until there was a miscommunication between my insurance provider and this office. I somehow ended up receiving checks from my insurance company that were supposed to end up at the dental office. I brought this to the attention of the branch both times that this occurred and was told that I do not need to give them the checks and that my account was up to date. Here i am a year later hearing from the office that i do indeed need to pay them for the checks that they told me i did not need to pay t... read more

John K. 

on Yelp

5 years ago

I would give this dental office negative stars if I could. I recently went to this office for the first time to get x-rays and a maintenance cleaning that were fully covered by my new insurance. Following a quick exam, they recommended a deep cleaning for $581 as they were "so concerned about my dental health". I thanked them for their recommendation but said for now I just want my free maintenance cleaning. The dentist then refused to do the maintenance cleaning saying "it was against company policy". Clearly their pro... read more

J D. 

on Yelp

6 years ago

Went here for braces for my daughter. They were not up front about the fact that there is only one available day per month for orthodontics appointments. If you cant make that appt. you cant go to another location. My daughter had a bracket that came off X 2 months and we couldnt get anyone to look at it. The front desk made us an appt at another location, got out of school and once we showed up they refused to see us because we were not a patient at that other location. Of course we had already paid in full for the treatme... read more

Robert N. 

on Yelp

6 years ago

Gentle Dental at Gilbert and Guadalupe has been my dental clinic for my dental needs. As of late their dental practice has fallen to an unsatisfactory rating. Within the past 3 years I have had 2 of their crowns break while eating. Eight months ago my crown broke in half while eating. This crown has been placed almost 12 months prior to the breaking. That crown was replaced free of charge by Dr Shannon as a re- do. On Friday, 05/22/20 another crown broke while eating a hotdog. That crown had been placed approx 3 years ago. I... read more

Amyl W. 

on Yelp

6 years ago

Great ortho but terribly mismanaged. They debited my account for 6 months after we paid in full. I'm still waiting for my refund.This office used to be great and on point. They have since lost all of their top talent. They recruited a new dentist and all new staff. This place is now extremely disorganized and not upfront in their billing or practices. Please if you are looking for a new dentist keep looking. I have been here for quite sometime and will not be coming back.So many appts rescheduled from there end, that my trea... read more

Christine S. 

on Yelp

7 years ago

I was with them a year and a half. What went right? 1. Cleaning appointments over 1/2 hour or more. Twice I had to reschedule 2. I signed saying how much they thought treatment was . It was always more. 3. I was going on vacation to Africa. I was having a tooth problem. They couldn't find anything. It was infected I was gone 2 weeks with it bleeding 4. So many appts rescheduled from there end, that my treatment plan put me into the next year and I had to pay my deductible again at the last appointment. 5. They are... read more

Jill D. 

on Yelp

7 years ago

Great ortho but terribly mismanaged. They debited my account for 6 months after we paid in full. I'm still waiting for my refund. Unfortunately it looks like I need to contact the OIG. 

Sandra A. 

on Yelp

7 years ago

I needed to have my 3 girls teeth cleaned and was new to the area. They were able to get them in really fast and took our insurance. The process was simple and fine. However when I tried to schedule a visit for myself as an adult and get an estimate for a crown it was impossible to get a call back. I left a message for the insurance person and left my information and phone number; waited 3 days and then I called again. The woman this time asked who I had talked to and left a message with because according to her, they did no... read more

Danielle C. 

on Yelp

7 years ago

This office used to be great and on point. They have since lost all of their top talent. They recruited a new dentist and all new staff. This place is now extremely disorganized and not upfront in their billing or practices. Please if you are looking for a new dentist keep looking. I have been here for quite sometime and will not be coming back.