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Gentle Dental North Eugene
- Dentists
- Eugene, OR
About this business
Location details
2401 River Road, suite 120, Eugene, OR, 97404, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Gentle Dental is amazing! They are conservative in care and will save you money. They take the time to evaluate your mouth and glands for any cancer which is beyond anything I have ever had before. Sometimes good care takes time. The Dentist have all been great. They will show you pictures of your teeth and explain what is going on if you have any questions or concerns.
When I scheduled a "new patient" exam and cleaning, I wasn't told that the exam and cleaning were scheduled 1 1/2 hours apart. Thankfully, Edna and Amanda were awesome and did their best to squeeze my cleaning in between my x-rays and the actual exam with the dentist. What might have taken 2 1/2 hours only took 1 1/2 (still kinda long, but they are really busy on Tuesdays!). Even with the rushing, they were still very thorough and did a great job!
I have never been to a office where the office manager dresses like a street girl, Every time I call to talk to her she is never in the office, The other staff are top notch, don't waste your time on the office manager..
I had an extremely frustrating experience with Gentle Dental. I called to make an appointment and was initially offered one five months out, but when I hesitated, they suddenly found an opening the next morning at a different location. Throughout the day, I received multiple text reminders confirming my appointment. I showed up 15 minutes early as a new patient, only to hear them tell the person in front of me that his appointment didn't exist because the provider no longer worked there. Then it was my turn--same issue. The... read more
This place is just sad. I did indeed wait three hours to get seen (emergency appointment) only one doctor in that is working like on a belt. I didn't even get to say a sentence. The opinions and needs of patients are being overridden. I said clear more than once no amalgam filling and no temporary fix. Meanwhile he's trying to prepare be for a temporary fix and asked to be quiet since he's trying to prepare and keep the tooth dry. None of what I had concern about was addressed. Just like back then when they wanted to do X-ra... read more
They cancelled my 11-9-23 appt without calling or notifying me, then they told me possibly may fit me in end of Jan beginning Feb next year. Don't know if the Dentist Peter Bergeson is a good one or not, apparently he didnt want to do my denture repairs. The original appt was set with Luis by phone and was only a 1 week wait to get the work done. Their website states this dentist Peter Bergeson at Gentle Dental Eugene is a specialist in this area. Clearly he is responsible for his staff & directed them to just blow off my ap... read more
Business response:
Chili, thank you for bringing this concern to our attention. We apologize for the confusion and will relay this review to our local team and ask someone to get in touch with you. You can also contact our local management team at +1 541-636-0256 and ask for the Practice Manager.
I have been going to Gentle Dentle on River road for years and have always had a great experience, except for today. Maggie is usually the person that does my teeth cleaning and she is very friendly and does a great job. However, today I had someone else and they spent a total of 15 minutes cleaning my teeth and didn't even have the dentist come look at my teeth before I left. When I asked if the dentist was going to look at my teeth, the person cleaning my teeth just said that he's busy seeing other patient. The person th... read more
Can't really say much positive about Gentle Dental other than they are not communicative...at all. Cannot call (new patient). The call center will transfer new patients to another line where you will be on hold for about five minutes and then be transferred to "clearinghouse" voice mailbox where it will ask you to leave your phone number. No point in that. After two weeks and four phone calls ... not one reply. Fifth call, a little more inquiry (specific questions), was informed to walk into the desired office to get an... read more
Business response:
John - Thank you for your comments. I just reviewed this with our local team. We apologize if you were placed on hold in our call center, this is not our normal or intended experience. Thank you for bringing this to our attention, we will review and make adjustments where we can. Typically, our call center does a great job handling calls for our local teams, so they can focus on treating patients. Our office is currently open Monday-Friday 8am-5pm. This is correct on our website and on Google. We are accepting new patien... read more
Office staff is lacking! Called because my husband was in horrible pain after 5 minutes explaining was told they would get not to doctor, a week later no call back!! I had to call again, and again was told they could take a note! No apology for dropping the ball (again wonderful customer service) Then the cherry on top she says well the best I can do is take another message but it will be Atleast Tuesday of next week before we can call you back!! We really like our dentist but prefer not to be ignored while in pain for w... read more
Frequently asked questions about Gentle Dental North Eugene
How is Gentle Dental North Eugene rated?
Gentle Dental North Eugene has a 4.6 star rating with 772 reviews.
When is Gentle Dental North Eugene open?
Gentle Dental North Eugene is open now. It will close at 5:00 p.m.