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Gentle Dental Spanish Trail
- Dentists
- Las Vegas, NV
About this business
Location details
5527 Rainbow Blvd., Las Vegas, NV, 89118, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Went in to get my X-rays before 5:00pm (mind you they don't close til 6) but was told they were closed since they'd already seen their last patient. ? The lady at the front desk told me to come back tomorrow. I insisted on getting the X-rays today so she called her office manager. She then printed out copies of the X-rays on printer paper and said her office manager said to just give them to me without signing a records release. HIPAA??? Not happy!!!!
First, the day of my appointment was switched without telling me or even asking me if this was okay. I found out when they called with my appointment reminder. The dental hygienist has zero personality. After telling him I was experiencing pain in a lower right molar when biting into food, he said he couldn't see anything wrong without doing an x-ray. No offer to do an x-ray, no offer to see dentist or make another appointment for the issue. I was scheduled to see the peridontist after my cleaning. After a half-hour waitin... read more
Business response:
Hi there, thank you for bringing this concern to our attention. We apologize for the inconvenience and will relay this review to our local team. Please contact our local management team at (702) 367-4440 and ask for the Practice Manager.
I had an appointment for this upcoming Wednesday in which I had already scheduled with my orthodontist to get my wires taken out for my cleaning and put back in with them afterwards. Someone from the front desk called me to let me know that the person who would be doing my cleaning "had a meeting at that time" and when I told them about my current appointments in conjunction with this appointment told me that they would have to call me back and if in the meantime I could reach out to my ortho to see if they could move their ... read more
Business response:
Hi there Melisha, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one.
Yet more unsolicited calls and voicemails for a business I went to once roughly 5 years ago. Take the hint that I've been putting out there for the past, oh, 3 plus years or so and stop with the unsolicited phone calls. 1 star.
Business response:
Mike, thank you for bringing this concern to our attention. We will share this review with local and regional management and will ask for someone to contact you. You can also contact our local management team at (702) 367-4440 and ask for the Practice Manager.
i don't go back to places that straight out lie to your face . They told me one price over the phone and when i had the procedure don't and went to pay , it was more than they said it would be . The lady then flat out lied to my face and said she never quoted me a price over the phone . i don't drink , i don't do drugs , and i'm not senile. I also don't spend money on places that lie to my face .
I love Dr Cressman, but have been having a lot of issues with my son's orthodontics care. He started 2 years ago, gave 1200 to start him with treatment and after 2 years, and having monthly visits, when is almost time to get his braces off , the staff made me aware that supposedly my insurances, which are 2 anhave not paid, i think that's something important that should have been communicated to me. Absolutely love the dentist but his billing staff should be more efficient. Its been close to 2 months and no answers yet as f... read more
I LOVE the dentist (Todd Cressman) and it is so close to my house.....but the office staff is extremely rude. I truly believe the dentist would rather keep the business of my family of 5.....but the office staff would rather collect your money!! Every other dentist I have gone to bills our insurance correctly.....for some reason at this office I constantly have billing problems. Makes me sad to leave the dentist (he is great) but not worth all the hassle from his staff!!
(This is an Update, to my Update.) Now the Business Manager is claiming that I am not, or have not, been a Dental patient of theirs. That is interesting. For some reason they billed my Dental Insurance in March 2021. Silly me! I thought you Billed Insurance Companies for services rendered to Patients.
Business response:
Richard, Thank you for reaching out to us. Our local team reviewed their records and could not find a patient with your name or initials. Can you please reach out to our local practice manager? The location number is 702-367-4440, please press option 2. Thank you.
Not happy went back with my husband and they said to step out for xrays so I did the tech said she would come and get me I waited and waited bye the time I get back the doc already been in there and talked it over with my husband I made the appointment I called and got everything set up her excuse was we go over it with the patient first hello y would u lie then try and cover it up I'm beyond upset with this place the doc offered to go over with me again by that time it was to late I was upset at the way I was lied to and be... read more
Frequently asked questions about Gentle Dental Spanish Trail
How is Gentle Dental Spanish Trail rated?
Gentle Dental Spanish Trail has a 4.7 star rating with 586 reviews.
When is Gentle Dental Spanish Trail open?
Gentle Dental Spanish Trail is open now. It will close at 8:00 p.m.