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Glo Tanning
- Tanning
- Bedford, TX
About this business
Location details
2101 Bedford Rd, Suite G, Bedford, TX, 76021, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
This particular tanning facility consistently falls short of expectations. I strongly advise considering the Keller location instead, as it offers a significantly superior experience and is well worth the travel. The equipment at this location is frequently out of order, and the recurring explanation involves delays in receiving replacement parts. While the staff members are consistently pleasant and professional, the operational inefficiencies and customer service issues are undeniable.
Business response:
Hi Kortlynn, Thank you for your feedback. We’re truly sorry your experience did not meet expectations. While we’re glad our team has been pleasant and professional, we understand the frustration regarding equipment downtime and delays with replacement parts. Please know we are actively working to improve operations and provide a more consistent experience. We also received your request to waive the $29 enrollment fee. To remain fair and consistent with all members enrolling in the same membership, we’re unable to waive thi... read more
"Luxury" salon, yea right. Was great when I first signed up. So disappointing how this place has changed. Nothing ever works, only a few know what they are doing. Different people constantly, erroneous charges or changes in charges without any notice. Items that were included in the membership are now extra. Ridiculous.
Business response:
We're truly sorry to hear about your disappointment with the changes at our salon. Your feedback is invaluable, and we apologize for any inconvenience you've experienced. We're committed to addressing these issues promptly to ensure a better experience for you and all our clients. We value your feedback and would appreciate the opportunity to discuss your experience in more detail. Your insights will enable us to enhance our services and better serve you and all our esteemed members at Glo. Please contact us at 479-966-4977 ... read more
Poor customer service the last 3 days all around! Thinking of canceling. Even the customer service department was useless.
Business response:
Hi Pam, We're truly sorry to hear about your recent experience. This falls well below our standards of service, and we're committed to making things right. We'd love the opportunity to discuss your concerns further and work towards a resolution. I would appreciate it if you could send your contact information or phone number at hello@glotanning.com so we can call you whenever it's convenient for you. We look forward to resolving this promptly!
I've been a customer of glo for over 2 years but anytime there is an issue, the location can't do anything to help me. I'm always told to call customer service and if the phone is ever answered, the process to get help is frustrating. After being double charged, I was told at my location that my account could not be found, even under inactive customers. For a month now, I have been going back and forth with customer service trying to get a refund since I couldn't even use the store credit I had been charged for. After cancel... read more
Business response:
Thank you, Claire!! We're happy to be your top pick! Can't wait to see you back in!
This place has been bought and sold several times now. Current staff is severely lacking, no one appears to know anything, beds are NEVER clean or ready and today one employee was so RUDE, I almost ended my subscription on the spot. Things need to improve greatly as no one wants to deal with poor service and rude behavior from your employees!
Fire department is here every weekend. It's so toxic and dangerous to go here. I will never be back, they always have an ambulance here because someone gets injured someway
My only complaint is that they require you bring your own eyewear and won't put you in a bed without you showing your eyewear to them. As if we aren't all grown adults with our own autonomy. If you don't have your own, they'll require that you purchase a pair of goggles for $8. It's a stupid money grab. Typically, it wouldn't be that big of a deal, but you'd think for an $80/ month membership they would have eyewear for members to use during their tanning sessions. Heck, eyewear use is included in a cheap $30/month membershi... read more
This place was the worse place I've ever been to one of the ladies was up front was so rude and push she wouldn't take my groupon because she said it was for first time customers only but the details said it was for customers who were not active for a while year she then sold me their cheapest package without telling me I could only sign up if I stayed on for 3 months. Plus this place just looks like trash and it's super small and their other amenities if you can call it that like their saunas and not up to temp don't waste ... read more
My experience at this location was very frustrating. I purchased a Groupon for tanning and when I went to redeem it I could not. The woman I spoke with seemed disappointed as soon as the word groupon came out of my mouth. She looked up my name and asked if I had had a previous account at another location. I said maybe Arlington. The account was 5 years old with a bill of $70. I guess somehow I had forgot. I immediately offered to pay the bill. She said she couldn't help me. I then suggested that I call the location and pay o... read more
Frequently asked questions about Glo Tanning
How is Glo Tanning rated?
Glo Tanning has a 4.7 star rating with 465 reviews.
When is Glo Tanning open?
Glo Tanning is closed now. It will open at 9:00 a.m.