Golden Heights Healthcare

3.4

Nursing home
Daly City, CA

About this business

Healthcare Nursing home

Location details

35 Escuela Dr, Daly City, CA, 94015, United States

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3.474 reviews

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Virginia B.

2 years ago

Was in facility in December. Excellent care. Nursing, physical therapy was quality care.. I

Business response:

We appreciate you taking the time to share your experience. We’re glad to hear that you received excellent care and that our nursing and physical therapy teams were able to support you effectively.

Mary Neil C.

3 years ago

quality customer and overall serives friendaly and accomodsting staff. my sister was checked in and the nurses and staffed made sure se gets the serivdsa she fldesersso

Business response:

Thank you for sharing your experience! We’re glad to hear your sister received attentive care and that our team was friendly and accommodating. Your feedback is greatly appreciated.

Lucky T.

3 years ago

My mother has been living at this facility since the end of 2021.I am very happy with the services she receives and I am grateful to the nurses for providing excellent care for my mother.Everybody are caring, encouraging and patient. Thanks

Business response:

Thank you for sharing your experience! We’re delighted to hear that your mother has received excellent care and that our team has been caring, encouraging, and patient. Your kind words mean a lot to us.

Alina L.

5 months ago

My gramma was in post op here in March 2024. They stole $60+ cash, a gold jewelry piece left from my deceased grandpa, drinks...etc. she said they never gave call service on the weekends. Called here for weeks and they never helped in the matter. Was never able to follow up with authorities efficiently because of it... if you care about your loved ones out of an immediate operative setting NEVER SEND THEM HERE. You'll regret it.!

Business response:

Thank you for sharing your concerns. We’re very sorry to hear about your grandmother’s experience, as this is not the standard of care or integrity we strive to provide. We take matters like personal property security, communication, and responsiveness very seriously, and your feedback will be addressed with our team. We would appreciate the opportunity to speak with you directly and review these concerns further. Please contact our Administrator at 650-755-9515 so we can follow up and work toward a resolution.

Ron A.

a year ago

I was released today. Pt room was a joke, but staff was good. Cassie did a great job on me without proper equipment. This place should be shut down. Cna staffs spoke in tagallo. Food often cold. When yuy pressed the call you were lucky if thy cam in under 30 minutes ONCE AGAIN I WOULD CLOSE THIS FACILITY

Business response:

We’re sorry to hear about your experience. We encourage you to contact the administration directly so your concerns can be reviewed and addressed.

Smita P.

a year ago

The nurses and some cna's were really nice. Unfortunately all are understaffed and overworked. The PT dept. was a big disappointment. I asked them to focus getting my mum out of bed with assistance and to stand and walk with her walker. The PT group couldn't even tell me if my mum was weight baring or not. My mum is now bedbound. Pls don't send luv one's to this facility.

Business response:

We appreciate you sharing your experience. Please contact the administration directly so your concerns can be reviewed and addressed.

Michael L.

2 years ago

The staff are pleasant but the facility is less than desirable. This place is in real need of a full renovation. I'll let the pictures speak for themselves.

Business response:

Thank you for your feedback. We’re glad to hear you found the staff pleasant, and we appreciate your comments regarding the facility. Your input will be shared with administration as we continue to explore ways to improve the environment for everyone here.