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Green Home Systems
- Northridge, CA
About this business
Location details
8510 Balboa Blvd, Suite 220, Northridge, CA, 91325, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Title: Terrible Experience with Green Home Systems - Avoid at All Costs!Review:Ive had my system installed in 2019 and sci9nce then it has gone down twice! the first time was in 2021 and lost a full month of production. the second and most recent time was in Feb 2023 and is still out as of now 5/9/23! im still having to pay on the loan over $300 a month for a system that does not work! my "Customer support service rep" ive had to call multiple times for any response that she has someone else to call or email me with an "upda... read more
Business response:
*******, We have been actively working on your case since April 17th. An onsite visit has been scheduled after we diagnosed your problem. We had to reschedule the installer's visit for tomorrow, as he was unable to arrive yesterday. We are waiting to confirm tomorrow's appointment time, and you have been informed about that today.Telephone calls, emails, and text messages have been used to contact you all the way through and we have records to prove it. Your patience would be greatly appreciated. Neither verbal harassment no... read more
Red Flag - They dont pay their vendors. Ive tried for months now. They are responsive. When you call their suggested phone and select the appropriate prompt #4 the phone will disconnect you. Prompts 1-3 I left multiple messages to never hear back from them.
We finished an installation at the end of December near ***********************. Project Manager is happy with our work, but we are not getting paid. I am told that I will get paid "soon" but nothing happens. Apparently, I am not allowed access to accounts payable, only to Project Manager.
As with the complaint filed by another roofing company in May 2022, my company has been having the same issues with Green Home Systems. Multiple emails requesting payment for a roof completed for their customer in October 2022 have been sent and not a single response. Phone calls with Rain promising to send the payment via FedEx were not followed through on for days. When he finally provided a tracking number and indicated payment would be received on 12/20/22 - he again failed to follow through and never got the package to ... read more
Business response:
Please accept our sincere apologies, James. Our company strives to fulfill its promises. Your Fedex tracking number has been provided, and the letter is on its way to you. As a result of the holidays, there may be delays.
Poor Customer Service, poor communication from Dianna Rosales - Customer Service Manager and Irina Helm - Customer Relations Manager. After contacting them several times to inquire of my electric bills still being high, they finally returned my call after 3 weeks. Then I was told she would look into the issue and call me back the next day, it's been a week and still no call back. I've sent multiple emails and no response. I have learned from another Solar Company that an inverter has gone back after being installed a month a... read more
Communication was not good also installers were horrible. The system is up and running. The whole experience was not what I expected.
Business response:
Dear Mr. ********* we appreciate your feedback, and sorry for the not easy project flow. Thank you for taking time to share your experience. Our company is aiming to improve and to offer the best possible experience to our clients. We are happy to hear that things are working good now and will be here for you with any question or request you may have in the future. Please get in touch with us at (XXX) XXX-XXXX anytime!
I purchase a system from Green Home Systems and had it installed in early 2021 - in July of this year the system stopped working entirely. It is now October, and I am still waiting for a new invertor so that the local installer can get the system running again. Needless to say, GHS makes a real push to get people to sign up and install solar - but there is no infrastructure in place to make warranty repairs. To have the system down for almost three months during the peak season, is totally unacceptable.
Business response:
Dear Edgar, we are sorry for your experience and do our best to resolve this matter. As you have been explained on the phone today, the inverter is arriving by tomorrow and are arranging the swap ASAP.
This company needs to have better communication with there customers after solar is installed.
Business response:
We appreciate your positive comments. Glad you had a smooth solar installation experience and we look forward to your continued satisfaction. Thank you!
Frequently asked questions about Green Home Systems
How is Green Home Systems rated?
Green Home Systems has a 4.1 star rating with 1,048 reviews.
When is Green Home Systems open?
Green Home Systems is open now. It will close at 6:00 p.m.