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Gwen Swain at Waterstone Mortgage NMLS #1619853

5.0
  • Mortgage Lenders
  • Eagle, ID
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About this business

FinanceMortgage Lenders

Gwen understands that in this competitive market you deserve a lender who is ready and willing to work overtime to make your experience as stress-free and smooth as possible. Her team is available to work on your mortgage by phone, text, Facebook messenger, and email — even after hours and on weekends. From applying for a loan to closing on your home, they deliver five-star concierge service every step of the way. As a top-producing mortgage professional, in 2018, she was awarded the title of “Boise’s Best Lender” through ... read more

Location details

1396 East Iron Eagle Drive, Suite 100, Eagle, ID, 83616, United States

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WeekdayScheduleStatus
Mon8:30 a.m. to 5:00 p.m.
Tue8:30 a.m. to 5:00 p.m.
Wed8:30 a.m. to 5:00 p.m.
Thu8:30 a.m. to 5:00 p.m.
Fri8:30 a.m. to 5:00 p.m.
SatClosed
SunClosed
5.0308 reviews
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user7740986's profile image
user7740986 
5 years ago

Gwen did such an amazing job helping us purchase our new home. She was quick to follow up when questions were asked, and got everything we needed done is a timely manner. We loved working with her! 

Business response:

Thank you for taking the time to write this review, Katie. We know the amount of questions that come up throughout the loan process. We are glad to hear Gwen answered each of your questions in a timely manner. Congratulations on your new home! 

zuser20140814074044249's profile image
zuser20140814074044249 
5 years ago

Gwen was amazing. Moving out of state could have been a total nightmare, but not with Gwen. Being self employed was an issue for other lenders, and I was turned away from many despite my good credit. Gwen made my loan happen and made it happen without any stress at all. She was the consummate pro, and went the next level for us without question. She was SO great. Highly recommend. 

Business response:

Thank you for the review. Helping a customer with a unique situation, such as yours, is where Gwen's industry knowledge came into play. We're glad Gwen went above and beyond during the loan process and "made it happen" for you. Enjoy your new home in Idaho. 

TONYASTROUP8's profile image
TONYASTROUP8 
5 years ago

Gwen Swain made the process seamless... Being new to the area and being told I needed to wait 6 months to a year to purchase a home by another lender I was heart broke. I met with Gwen and within 48 hours I was on the road to my new forever home!!! 

Business response:

Thank you for the review. We're glad Gwen was able to help you move into your forever home. Providing our customers with a seamless, easy loan experience is what we strive for, and it sounds like Gwen provided just that. We hope to work with you again, should you have any future homebuying or refinancing needs. 

Cotten Clan's profile image
Cotten Clan 
5 years ago

From the moment I first talked with Gwen, I knew that I was going to be switching from our other person to work with her. Gwen is very knowledgeable and without hesitation answered questions, ran numbers, and provided resources to us without even having our business. Her customer service is top notch and anyone who works with her is going to be happy! 

Business response:

Thank you for the review, Miranda. Providing our customers with the upmost service throughout the loan process ,is what we, here at Waterstone Mortgage pride ourselves on. We are so glad you made the switch and ended up working with Gwen. It sounds like she made your first homebuying experience a great one! Congratulations on your new home. 

zuser20160119090528047's profile image
zuser20160119090528047 
5 years ago

Working with Gwen was great. She was super responsive, got back to me right away, and made the process sail along smoothly. This is the fourth home I've purchased, and this is the best experience I've had yet with any lender. Highly Recommend. 

Business response:

Thank you for the review. We're glad Gwen was able to create your best loan experience yet! We strive to provide excellent customer service and communication to our customers and it sounds like Gwen did just that. Enjoy your new home. 

mestali's profile image
mestali 
5 years ago

Gwen is incredible! Coming from out of state, Gwen helped us understand all of Idaho's lending options. Gwen made my hubby and I feel very comfortable with the entire process. We never felt like we were just "another name" applying for a loan. Gwen made it personal. She is very friendly, easy to talk to and honest. Within an hour of meeting with her we were pre-approved for a home loan. With her guidance, we knew exactly what we could afford. She referred us to an amazing realtor and by the next afternoon we were pending on ... read more

Business response:

Thank you for taking the time to write this great review, Rebecca. We agree, Gwen is incredible! From her industry knowledge to her outstanding customer service skills, she is a great part of the Waterstone team. It sounds like she made your loan experience stress free and easy. We hope we have the chance to work with you again, should you have any future homebuying or refinancing needs. Enjoy your new home! 

lindznicole87's profile image
lindznicole87 
5 years ago

We loved working with Gwen and highly recommend her. She was prompt to respond, consistent with communication throughout the process so we knew next steps, and so helpful! 

Business response:

Thank you for the kind review. Providing our customers with consistent and prompt communication, throughout the mortgage loan process, is a top priority for us, here a Waterstone. It sounds like Gwen delivered both of those during your loan experience. Congratulations on your new home. 

Kevin Hawk's profile image
Kevin Hawk 
recommend  Recommended
5 years ago

Gwen is an awesome professional to work with! Extremely knowledgeable about the industry & goes the extra mile for her clients. She has also surrounded herself with a great power team of real estate professionals to deliver second to none service for her clients. Highly recommend working with Gwen to be your loan officer! 

itsmydawg's profile image
itsmydawg 
5 years ago

Gwen is very knowledgable and resourceful. Her hard work, positive attitude and agility had helped me secure a home loan while I was going through some rapid changes in my life. I greatly appreciate her patience and dedication. 

Business response:

Thank you for the review, Wendy. Gwen's dedication and industry knowledge is what makes her such a great addition to the Waterstone family. We hope we get the chance to work with you again, should you have any future homebuying or refinancing needs. Enjoy your new home. 

Frequently asked questions about Gwen Swain at Waterstone Mortgage NMLS #1619853

How is Gwen Swain at Waterstone Mortgage NMLS #1619853 rated?

Gwen Swain at Waterstone Mortgage NMLS #1619853 has a 5 star rating with 308 reviews. 

When is Gwen Swain at Waterstone Mortgage NMLS #1619853 open?

Gwen Swain at Waterstone Mortgage NMLS #1619853 is closed now. It will open on Tuesday at 8:30 a.m.