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Gwen Swain at Waterstone Mortgage NMLS #1619853

5.0
  • Mortgage Lenders
  • Eagle, ID

About this business

FinanceMortgage Lenders

Gwen understands that in this competitive market you deserve a lender who is ready and willing to work overtime to make your experience as stress-free and smooth as possible. Her team is available to work on your mortgage by phone, text, Facebook messenger, and email — even after hours and on weekends. From applying for a loan to closing on your home, they deliver five-star concierge service every step of the way. As a top-producing mortgage professional, in 2018, she was awarded the title of “Boise’s Best Lender” through ... read more

Location details

1396 East Iron Eagle Drive, Suite 100, Eagle, ID, 83616, United States

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WeekdayScheduleStatus
Mon8:30 a.m. to 5:00 p.m.
Tue8:30 a.m. to 5:00 p.m.
Wed8:30 a.m. to 5:00 p.m.
Thu8:30 a.m. to 5:00 p.m.
Fri8:30 a.m. to 5:00 p.m.
SatClosed
SunClosed
5.0324 reviews
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crystalyvonne27's profile image
crystalyvonne27 
5 years ago

I spoke to 3 other lenders and was given different information from each one and the wrong info. Then I found Gwen! She was very knowlegeable and guided me through the entire home loan process. She was there to answer all my questions from beginning to end and even after closing. She delivered everything she said she would. She works with a great team of people. I would definitely recommend Gwen Swain to anyone looking to purchase a home. 

Business response:

Thank you for taking the time to write such a great review about Gwen. Having a knowledgeable loan originator, who guides you through the mortgage loan process, step by step, makes the homebuying process that much easier. We're happy to hear that Gwen was there to answer all of your questions, both during and after the process. We hope to work with you again, should you have any future homebuying or refinancing needs. Enjoy your new home! 

henryholaday's profile image
henryholaday 
5 years ago

Gwen was always making herself available even on nights and weekends. She was quick to respond and even pick up the phone when I had questions to further explain and ensure I understood. Everything went smoothly and she was a great lender! 

Business response:

Thank you for the review, Henry. Quick and clear communication from your loan originator, provides customers like you with a great first-time home buying experience. It sounds like Gwen provided excellent service and provided you with the knowledge needed to get you through the loan process. Congratulations on your new home! 

zuser20150827165623867's profile image
zuser20150827165623867 
6 years ago

When I began researching buying vs. renting again, I knew nothing about buying. Nothing. Gwen had reached out prior to our decision to do the research, so since we were now ready I got in contact with her. From our very first interaction, she was understanding, friendly, and more than willing to hold my hand (and teach me what I needed to know) along the way. She gave us the information we wanted, and was sure to include information that was good for us to know. There were times we were working with our realtor on Sundays, a... read more

Business response:

Thank you for the great rating and review, Jessica! We are pleased to hear that Gwen went above and beyond for you and your family! Building great relationships with our customers and business partners is one thing we truly pride ourselves on. We're glad that Gwen provided great knowledge and service throughout the course of your loan process. Congratulations on the purchase of your first home, and we certainly look forward to working with you and your family and friends in the future! 

user1662114's profile image
user1662114 
6 years ago

Gwen worked really hard on getting us our home. There were a lot of bumps in the road trying to get a loan from another state. Gwen made it as smooth as she could. 

Business response:

Thank you for the review. Even with some challenges through out the loan process, it sounds like Gwen was able to provide a smooth loan experience for you. We hope you enjoy your new home. 

zuser20160824071755448's profile image
zuser20160824071755448 
6 years ago

Gwen was very helpful and was available for assistance no matter the time of day or night. This made our search from a different time zone much easier. Thanks Gwen! 

Business response:

Thank you for the great review! Having an accessible loan originator, makes the loan process that much easier. We're happy to hear that Gwen helped make your homebuying experience a great one, even from a different time zone. We hope you enjoy your new home! 

zuser20140506075436850's profile image
zuser20140506075436850 
6 years ago

Everyone needs to use Gwen. She is always available to help no matter the time of day. It was so easy to get in touch with her over the phone, through email, and even text. She is the BEST in customer service. I wish I experienced her level of customer service in everything I do because it was phenomenal. She also got everything done in a short amount of time which made my life a lot easier. I’ll definitely be using her in the future. 

Business response:

Thank you for the review, Jade. Having a loan originator who is available to answer questions any time of day, helps you feel at ease during the loan process. It sounds like Gwen delivered a phenomenal loan experience for you. Congratulations on your first home. 

zuser20151215191529801's profile image
zuser20151215191529801 
6 years ago

Gwen was so easy to work with! Really polite and understanding! Loved working with her, she made buying my first home easy! I would work with Gwen again in a heartbeat! 

Business response:

Thank you for the review. Going through the loan process as a first-time homebuyer can sometimes be a difficult experience. We're glad that Gwen was able to make your loan experience an easy one. Congratulations on your new home. 

chowlover0's profile image
chowlover0 
6 years ago

Gwen made our purchase experience painless and as easy as possible going the extra mile to save us time. She's a PRO and gave us top notch friendly service & the best care possible. We live in Oregon and I didn't even get the pleasure of meeting her in person but I felt very connected and taken care of.. I can't recommend Gwen enough! 

Business response:

Thank you for the review. Having a loan originator who is able to communicate and connect while being a state away really is " top notch" service. We're glad you had a great loan experience with Gwen. 

Hikerguy20's profile image
Hikerguy20 
6 years ago

Gwen was extremely attentive and knowledgeable. As first time home buyers we had tons of questions. She helped us every step of the way. She was very helpful. 

Business response:

Thank you for the review. It sounds like you had a great loan experience with Gwen. Being a first-time home buyer, we're glad Gwen was able to guide you through every step of the loan process. Congratulations on your first home. 

Frequently asked questions about Gwen Swain at Waterstone Mortgage NMLS #1619853

How is Gwen Swain at Waterstone Mortgage NMLS #1619853 rated?

Gwen Swain at Waterstone Mortgage NMLS #1619853 has a 5 star rating with 324 reviews. 

When is Gwen Swain at Waterstone Mortgage NMLS #1619853 open?

Gwen Swain at Waterstone Mortgage NMLS #1619853 is closed now. It will open at 8:30 a.m.