Gwen Swain at Waterstone Mortgage NMLS #1619853

Name: Gwen Swain at Waterstone Mortgage NMLS #1619853
Address: 1396 East Iron Eagle Drive, Suite 100, Eagle, ID, 83616, US
Telephone: (208) 472-8871
Price range: $$
Rating: 5

5.0

★★

295 reviews

|Mortgage Lenders|Eagle, ID 83616 United States

1396 East Iron Eagle Drive, Suite 100, Eagle, ID 83616 United States

(208) 472-8871

https://www.waterstonemortgage.com/originators/gwen-swain

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About

Gwen Swain is your Financial Fitness Advisor. She has been with Waterstone Mortgage since April 2017 and works mostly with first-time homebuyers and families relocating from out of state. Her passion is helping clients achieve the dream of homeownership in the most cost-effective way possible to suit their short-term capabilities and long-term financial goals. Gwen grew up in Northern Virginia, outside of Washington, D.C., and graduated with a Bachelor of Science degree from James Madison University in 2006. She then moved to San Francisco where she lived in the Marina District until 2010 when she relocated to San Diego. In 2016, she moved to Eagle, ID where she and her husband bought their

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5.0

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295 reviews

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Reviews(151)

Google Reviews(144)

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Mark and Sara on Zillow

★★

3 years ago

My family decided to relocate to Idaho from California as many, many people are doing/have done. I had a lot of questions regarding qualifying for a loan, being in another state. Gwen's first call to me was at 8:30pm after I e-mailed her and she never lost sight of our family's plan. She made the qualifying process, simple, easy to understand and comfortable. We were constantly updated on progress and closed on our new home with no issues whatsoever. Gwen was on the phone with me, on e-mail with me and even at our loan signing. I can not say enough about her dedication to her clients and how wonderful she is! I am in the real estate business myself and not only will I refer her to my own clients, but she will be my personal choice of loan officer for life!

Business Response:

Wow, thanks Mark and Sara! We agree - Gwen is awesome when it comes to communicating frequently with her clients and ensuring that they feel informed throughout the loan process. We're glad you had a smooth loan experience with her! Enjoy your new home.

mark76093 on Zillow

★★

3 years ago

Business Response:

mgunt001 on Zillow

★★

3 years ago

Gwen was referred to my husband and I to help with the purchase of a new construction home. We began the process out of state and we are so thankful for Gwen who made the whole process extremely easy and stress free. Gwen is excellent at communicating and responds so quickly to any and all questions. She and her team are very easy to talk to, professional, and were a key part of us obtaining our dream of buying a home in the state of Idaho.

Business Response:

Thanks for sharing your feedback. Gwen is amazing when it comes to communicating regularly with her customers. We're glad the mortgage loan process was easy and smooth for you!

Tanner Breanna Anderson review for Gwen Swain at Waterstone Mortgage NMLS #1619853

Tanner Breanna Anderson on Facebook

3 years ago

Gwen is awesome! she goes out of her way to make sure your comfortable and all your questions are answered . I would highly recommend her to all my friends and family! Thank you so much Gwen for all your help we truly appreciate what you have done for us . jeff & bre anderson.

Business Response:

Thanks for the glowing recommendation, Jeff and Bre! It sounds like your mortgage experience was nothing short of exceptional. I'm glad you enjoyed working with me, and hope you're enjoying your new home!

user9911618 on Zillow

★★

3 years ago

Gwen and her team were absolutely amazing during this entire process! They explained every step with much detail and provided excellent communication throughout the whole process of buying our new home. We were thrilled to work with such an amazing team and recommend Gwen to EVERYONE! Professional, detailed, promp, and excellent communication.

Business Response:

Wow, thanks for the glowing review, James! We're so glad that Gwen and her team blew you out of the water with their professionalism and top-notch customer service. We hope to work with you again in the future!

user884471 on Zillow

★★

3 years ago

Due to Gwen's quick availability and pre approval letter we were able to put in an offer on our first home in the same evening we saw it. Because of her nontraditional work hours and work ethic we got an amazing deal quickly and are now settling into a dream of a first home that we can grow into! I can't say enough about her genuine kindness and passion for the field and her professionalism.

Business Response:

Wow, thank you for the kind words, Brandy! It sounds like you had an amazing loan experience with Gwen. We appreciate your feedback. Enjoy your new home!

prichter024 on Zillow

★★

3 years ago

Gwen was on top of everything from start to finish. If I had any questions, they were quickly addressed and I never had to worry about what needed to be completed to close on time. Closing on a home purchase is an intricate process and working with someone who is detailed oriented like Gwen is the only way to go.

Business Response:

We agree! Having a loan originator who helps create a smooth loan process is the best way to go. We're glad you had an amazing mortgage experience with Gwen. Thank you for sharing your feedback!

MelindaWaters on Zillow

★★

3 years ago

Gwen Swain and the Waterstone Mortgage team take customer service to a whole new level. From our first conversation, Gwen shared lending options that I'd never considered before. She then provided the tools for me to make an informed decision and was instrumental in finding a loan option that would meet our budget requirements. Beyond all that, Gwen and the Waterstone team are so friendly and thoughtful. There was regular email and phone conversations, along with helpful email videos to guide me through each phase. The secure online portal allowed me to gather my documents on my schedule, so I wasn't tied to business hours. And Gwen also provided flexible availability outside of typical office hours to help when I had a question, or wanted to run numbers on a home I was interested in. It was an absolute pleasure working with the Waterstone team and I'd recommend working with Gwen Swain to anyone interested in making an informed purchase decision.

Business Response:

Melinda, thank you for taking the time to share your feedback. It sounds like you had an amazing home loan experience with Gwen and her team! Making the homebuying process a streamlined and positive experience is one of our top priorities, and we're glad we exceeded your expectations. Enjoy your new home!

joeydbrown on Zillow

★★

3 years ago

This was the best and easiest home buying experience I’ve ever had. Excellent communication on everyone’s part. The process was easy and seamless with uploading documents. I was fortunate enough to get to work with Gwen Swain directly for a majority of the process. She should be highly praised and is a huge asset to the company. She is full of knowledge and you could tell she cares not only about the client but the company and her fellow coworkers as well. If I purchase another home I will not hesitate to use her again.

Business Response:

Wow, thanks for the glowing review, Joey! We agree... Gwen is amazing at what she does. Thanks for taking the time to share your feedback.