I have worked with Gwen twice now. The first time purchasing my home, and the second after a separation a refinance. The first time, I felt so at ease about the process, but wondered is this normal for it to be this easy? The second time I just reached out to her to see what I should do to get my credit in order to refinance next year. She went to work right away, no hesitation and found I should jump now! I not only qualified, but I got a lower rate, dropped my second, and lowered my payment. I closed yesterday, and I’m sti... read more
Business response:
Thanks for the glowing review, Megan! At Waterstone Mortgage, our top priority is to make the home loan process a streamlined and positive experience for each client. It sounds like Gwen did an amazing job of accomplishing just that! We hope you'll return to Gwen and Waterstone Mortgage again with any future home purchase or refinance needs. Stay in touch!
My family decided to relocate to Idaho from California as many, many people are doing/have done. I had a lot of questions regarding qualifying for a loan, being in another state. Gwen's first call to me was at 8:30pm after I e-mailed her and she never lost sight of our family's plan. She made the qualifying process, simple, easy to understand and comfortable. We were constantly updated on progress and closed on our new home with no issues whatsoever. Gwen was on the phone with me, on e-mail with me and even at our loan signi... read more
Business response:
Wow, thanks Mark and Sara! We agree - Gwen is awesome when it comes to communicating frequently with her clients and ensuring that they feel informed throughout the loan process. We're glad you had a smooth loan experience with her! Enjoy your new home.
My family decided to relocate to Idaho from California as many, many people are doing/have done. I had a lot of questions regarding qualifying for a loan, being in another state. Gwen's first call to me was at 8:30pm after I e-mailed her and she never lost sight of our family's plan. She made the qualifying process, simple, easy to understand and comfortable. We were constantly updated on progress and closed on our new home with no issues whatsoever. Gwen was on the phone with me, on e-mail with me and even at our loan signi... read more
Business response:
Wow, thanks Mark and Sara! We agree - Gwen is awesome when it comes to communicating frequently with her clients and ensuring that they feel informed throughout the loan process. We're glad you had a smooth loan experience with her! Enjoy your new home.
Gwen was referred to my husband and I to help with the purchase of a new construction home. We began the process out of state and we are so thankful for Gwen who made the whole process extremely easy and stress free. Gwen is excellent at communicating and responds so quickly to any and all questions. She and her team are very easy to talk to, professional, and were a key part of us obtaining our dream of buying a home in the state of Idaho.
Business response:
Thanks for sharing your feedback. Gwen is amazing when it comes to communicating regularly with her customers. We're glad the mortgage loan process was easy and smooth for you!
Gwen is awesome! she goes out of her way to make sure your comfortable and all your questions are answered . I would highly recommend her to all my friends and family! Thank you so much Gwen for all your help we truly appreciate what you have done for us .
jeff & bre anderson.
Business response:
Thanks for the glowing recommendation, Jeff and Bre! It sounds like your mortgage experience was nothing short of exceptional. I'm glad you enjoyed working with me, and hope you're enjoying your new home!
Gwen and her team were absolutely amazing during this entire process! They explained every step with much detail and provided excellent communication throughout the whole process of buying our new home. We were thrilled to work with such an amazing team and recommend Gwen to EVERYONE! Professional, detailed, promp, and excellent communication.
Business response:
Wow, thanks for the glowing review, James! We're so glad that Gwen and her team blew you out of the water with their professionalism and top-notch customer service. We hope to work with you again in the future!
Due to Gwen's quick availability and pre approval letter we were able to put in an offer on our first home in the same evening we saw it. Because of her nontraditional work hours and work ethic we got an amazing deal quickly and are now settling into a dream of a first home that we can grow into! I can't say enough about her genuine kindness and passion for the field and her professionalism.
Business response:
Wow, thank you for the kind words, Brandy! It sounds like you had an amazing loan experience with Gwen. We appreciate your feedback. Enjoy your new home!
Gwen was on top of everything from start to finish. If I had any questions, they were quickly addressed and I never had to worry about what needed to be completed to close on time. Closing on a home purchase is an intricate process and working with someone who is detailed oriented like Gwen is the only way to go.
Business response:
We agree! Having a loan originator who helps create a smooth loan process is the best way to go. We're glad you had an amazing mortgage experience with Gwen. Thank you for sharing your feedback!
Gwen Swain and the Waterstone Mortgage team take customer service to a whole new level. From our first conversation, Gwen shared lending options that I'd never considered before. She then provided the tools for me to make an informed decision and was instrumental in finding a loan option that would meet our budget requirements. Beyond all that, Gwen and the Waterstone team are so friendly and thoughtful. There was regular email and phone conversations, along with helpful email videos to guide me through each phase. The secur... read more
Business response:
Melinda, thank you for taking the time to share your feedback. It sounds like you had an amazing home loan experience with Gwen and her team! Making the homebuying process a streamlined and positive experience is one of our top priorities, and we're glad we exceeded your expectations. Enjoy your new home!
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