This profile has been claimed by the business owner or representative.
Heritage Monona
- Assisted Living Facilities
- Monona, WI
About this business
Location details
111 Owen Road, Monona, WI, 53716, United States
Get directions
Generally the support is good. Every now and then there a slips in support and that varies by staff member and staffing levels. Overall I am comfortable we found the best available space in our area. It has been nice to see the community welcome my loved one and provide many opportunities for social interaction at meal and entertainment events.
Overall, the facility provided a clean, safe, and supportive environment for [Name Removed] during a very difficult transition. One of the strongest aspects of the care was the OT, PT, and speech therapy staff — I would rate them a 10. They helped [Name Removed] navigate her situation successfully and ultimately return home with supervision from me. The facility was consistently clean, which helped avoid the urine odors I have experienced in other nursing homes. The open layout and airy walking areas also contributed to a sa... read more
Staff is always short and has attitudes. Nursing never stays. The food is horrible and when management says they are going to take care of something they dont. They dont have a bus to take residents anywhere, activities are always the same. Unfortunately we are looking for new places because we cannot take much more.
This is a clean looking place. Every staff person who sticks around is consistent, but quality of interactions is inconsistent. Most of the problems are due to understaffing so some staff are too busy to be friendly or can’t remember concerns. [names removed] are wonderful long term staff. Some of the new staff since January are promising. They are doing their best under conditions of understaffing. They need at least one more staff person per shift. Some of the people who brings medications to residents in their apartment c... read more
I like that the floor plans were the same in both assisted living and memory care for ease of transition. I found the atmosphere a bit sterile. I saw a few staff members sitting and on their phones while waiting for residents trickling in for lunch. When I asked about a gluten free diet, I was told that if a resident didn’t want the main dish being served, they could always order a chef salad (this was the response twice). Overall, it appeared friendly and clean, but probably not what my loved one needs.
Do not use Heritage Monona Senior Living. My mother was in memory care there and it was a horrible experience.High staff tournover including head nursing, missed medications,lost and stolen money and clothes of my mothers.Horrible maintanance and janitorial,laundry was a joke, constantly lost or stolen clothes.My mother had numerouse bruises and cuts all over her shins and elbow wih no explanation of how they happened, No fall reported.Medications found scattered all over the floor when they were supposed to witness them bei... read more
Some of the staff are great, many are not. As someone who formerly worked in a care facility, and as a family member of a current resident here, I find the way the staff communicates with (and fails to communicate with) family members, very unprofessional. The resident’s room is frequently dirty Some staff appear reluctant to help residents with personal care needs, resulting in residents sitting in wet/messy clothes. Laundry seems to be randomly dispersed among residents- despite labeled clothes, our family member often has... read more
There are some great individual caregivers in Memory Care, and some not so great ones. Often understaffed. Basic needs not consistently met. Residents often only changed 2-4 times in 24 hours. No one warned us about all the different behaviors: yelling for hours on end, fighting, food stealing, residents roaming into other residents rooms, etc. It's a very chaotic atmosphere and stressful for residents, staff and families. Very little fresh or non processed foods or fruits. I never have a day where I feel my husband is getti... read more
They didn't have the personal I felt they needed to handle mom's issues. They tried, just not enough help. I think that's an issue most places these days. Ended up taking her home where I could kept better eyes and nearer to her to help reaction her mobility needs. Because of her mobility issues and dementia she didn't know she needed help to get up and move around making her a fall risk. With the restrictions placed on care facility's they couldn't do a lot to keep her safer and less at risk of falling.
Frequently asked questions about Heritage Monona
How is Heritage Monona rated?
Heritage Monona has a 3.7 star rating with 162 reviews.
When is Heritage Monona open?
Heritage Monona is open now. It is open 24/7.