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Heritage Monona
- Assisted Living Facilities
- Monona, WI
About this business
Location details
111 Owen Road, Monona, WI, 53716, United States
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I was scheduled to take a toured here for my loved one, but when I arrived, they did not seem to be expecting me. I spoke with the front desk girls and was asked to take a seat. after that, I sat for more than 15 minutes before anyone spoke to me. I felt like I was being ignored or that my time was not important. I didn't feel; that the staff was competent either. If they could not take care of me well, How could they take care of my loved one?
Business response:
We’re sorry to learn that your experience at Heritage Monona was less than adequate! Quality matters so we appreciate your input. We will utilize your comments to help us improve.
They can not say they would keep my Uncle if his private funds ran out. They also have a wait list.
The food is terrible and it needs improvement.
CNA staff trained in Alz care, RN full time business hrs on call weekends not able to handle any med care on site courtyard 25 spaces didn't tell me much about what they have now-just plans for near future as management is changing over summer and they will be adding stuff but don't know when 1/6-8 ratio, RN has phone contact with nearby clinic/Dr pressure alarms on chair and bed direct to staff VS loud beep eye-to-eye check every two hours min which she was proud of activities $4,300-4,700/mo 4 care levels-add $2,000 for ea... read more
Frequently asked questions about Heritage Monona
How is Heritage Monona rated?
Heritage Monona has a 3.6 star rating with 130 reviews.
When is Heritage Monona open?
Heritage Monona is open now. It is open 24/7.