This profile has been claimed by the business owner or representative.
Heritage Monona
- Assisted Living Facilities
- Monona, WI
About this business
Location details
111 Owen Road, Monona, WI, 53716, United States
Get directions
I liked the location (short commute from Sun Prairie where I live). Facility is gorgeous. I liked the layout of the memory unit. Rooms were nice. Activity schedule looked good.
no state funding at this time. Visited with the director.
One of my favorites. Impressive staff and facility.
I did tour this place and it's beautiful and I do know some people who have loved ones here but I have some concerns because we know of one person who had to remove her mother from here because of some sort of incident. I also believe that the contact person was not completely honest with me regarding my questions about the incident and was only concerned with getting a name. I would have rather heard her side of the story. I also don't think she was completely honest with me about the staff smoking situation. I expressed co... read more
I toured with director. The facility is lovely. A lot of interaction with the residents.
Staff is always short and has attitudes. Nursing never stays. The food is horrible and when management says they are going to take care of something they dont. They dont have a bus to take residents anywhere, activities are always the same. Unfortunately we are looking for new places because we cannot take much more.
Do not use Heritage Monona Senior Living. My mother was in memory care there and it was a horrible experience.High staff tournover including head nursing, missed medications,lost and stolen money and clothes of my mothers.Horrible maintanance and janitorial,laundry was a joke, constantly lost or stolen clothes.My mother had numerouse bruises and cuts all over her shins and elbow wih no explanation of how they happened, No fall reported.Medications found scattered all over the floor when they were supposed to witness them bei... read more
Some of the staff are great, many are not. As someone who formerly worked in a care facility, and as a family member of a current resident here, I find the way the staff communicates with (and fails to communicate with) family members, very unprofessional. The resident’s room is frequently dirty Some staff appear reluctant to help residents with personal care needs, resulting in residents sitting in wet/messy clothes. Laundry seems to be randomly dispersed among residents- despite labeled clothes, our family member often has... read more
There are some great individual caregivers in Memory Care, and some not so great ones. Often understaffed. Basic needs not consistently met. Residents often only changed 2-4 times in 24 hours. No one warned us about all the different behaviors: yelling for hours on end, fighting, food stealing, residents roaming into other residents rooms, etc. It's a very chaotic atmosphere and stressful for residents, staff and families. Very little fresh or non processed foods or fruits. I never have a day where I feel my husband is getti... read more
Frequently asked questions about Heritage Monona
How is Heritage Monona rated?
Heritage Monona has a 3.6 star rating with 130 reviews.
When is Heritage Monona open?
Heritage Monona is open now. It is open 24/7.