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Hidden Valley Animal Hospital
- Veterinarians
- Independence, MO
About this business
Location details
17501 Hidden Valley Road, Independence, MO, 64057, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 12:00 p.m. | |
| Sun | Closed |
I love working at hidden valley... That's why I've been there for 11+ years :)
I’ve been bringing my dogs here since 2017. Something has changed the past couple years at this place and it’s time to find a new vet. I requested a refill for my dogs Apoquel and waited 2 days. They never called me…meanwhile my dog is miserable. I called again for the third time only to be told they declined the refill and that I’ll have to bring her in and get vaccines before they’ll refill it. What? We were just there in November and they know we don’t do vaccines. She’s an indoor dog and not around any other animals ever... read more
Business response:
Our apologies for the delay in communication and any discomfort that is has caused your canine companion. We indicated the last time that we re-filled your medication that we would like to see the patient in and update a rabies vaccine. This is not only important for your pet's health, but also the health and safety of the entire household and public. In most towns and jurisdictions it is also required by law. If there is any further discussion you would like to have, we would be happy to do so.
Quoted 200 dollars for a procedure and get there the day of and they say it’s 400. And they kept the 100 deposit. Time to find a new vet!!
Business response:
Hidden Valley is dedicated to caring for every patient to the best of our ability. If you have questions or concerns, or would like to speak with our leadership team in any capacity we would be happy to discuss our policies with you. Our phone number is 816-795-7387
We had a really terrible experience here. Our dog had mats on his head, ears and hip. He’s a doodle. I was aware of the mats. I knew they would have to cut them out and he may have a shorter cut. When I picked him up he was shaved completely down to nearly the skin. They even shaved his tail hair completely off like a rats tail. They shaved the inside of his ears and nicked his skin. His ears have been raw and red for two days now. They were very rude about the whole situation. They charged more, which I thought was odd sinc... read more
Don’t take you’re pets to hidden valley animal hospital crash has been four times in the last month a different vet every time his ear is still messed up they caused an infection when they gave him a shot of steroids and just act like no big deal take my other cat to get her shots today somehow got charged 207 and didn’t get her shots or the pills they wanted her taken literally the worst place to take an animal unless it’s for cremation they did do Smokey right I guess at this point who even knows if it’s him in the box so ... read more
Business response:
Dear Mr. Gilliland, at Hidden Valley Animal Hospital we take the safety and care of our pets seriously and always provide the very best for their wellbeing and health. We gave many recommendations as to the treatment Crash needed but ultimately the choice is up to the client on how they would like their pet's care handled. Please give me a call if you’d like to discuss further. Thank you, Sarah (hospital manager)
Frequently asked questions about Hidden Valley Animal Hospital
How is Hidden Valley Animal Hospital rated?
Hidden Valley Animal Hospital has a 4.6 star rating with 1,216 reviews.
When is Hidden Valley Animal Hospital open?
Hidden Valley Animal Hospital is open now. It will close at 6:00 p.m.