Highland Palms Healthcare Center

Hugh W. 

on Yelp

2 weeks ago

This is the most irresponsible agency I have ever encountered. My wife has been removed from this facility for an appointment. But no one has told me where she is. I have contacted my attorney to have them respond to my demands to inform me of her location. 

Latonya I. 

on Yelp

10 months ago

I am reviewing the interaction I had with one of the staff/personnel named Jessica. She was very unprofessional in handling my call. I had called to speak to my dad, of whom I had spoken to previously while at the facility. According to her, the way I asked about my dad was reason enough to give me the run around, by telling me that she would give me a call back after about 5 minutes. Approximately 10 minutes later, I call back, and the line just goes to her voicemail. After that, about 5 minutes later, I call again, she an... read more

Praise J. 

on Yelp

a year ago

My husband has only been here for 2 days and they are 1: Not answering telephone calls and 2: Are not giving him his medications on time! I will be bringing him home as soon as possible! 

Tbd S. 

on Yelp

2 years ago

Staff does not tell workers to keep an eye out on patients for unusual conditions. Staff does not like having family advocates around because it exposes their lack of care for their loved ones! 

Deb B. 

on Yelp

2 years ago

My sister went to this facility April 15, 2024 and at first it seemed like a good fit. The facility was 5 minutes from my house and it was convenient. I went to the facility daily to see my sister and see how she was being treated. I asked for a meeting with the different departments who were responsible for my sisters care. The director of the physical therapy department needs a course on how to give people eye contact when talking to the person and stop being dismissive. Told me that my sister may never walk again and ... read more

Lyly N. 

on Yelp

2 years ago

I would not recommend working for this place. I have a limited work availability due to being a full-time student and in trade school. I got hired, thinking they would be able to accommodate to my availability after I mentioned to not only HR but the DSD before getting hired that I will be only able to work the days I have requested to work. After I finished orientation, I have not worked a single shift. All of my shifts were cancelled the hour before coming into work. I have attempted to reach out multiple times to the HR a... read more

P C. 

on Yelp

3 years ago

Highland Palms was chosen because of the good reviews it had. We put OUR trust, in these professionals to take good care of our loved one. 2 weeks ago, my family member, who had been at this facility for nearly the majority of the year, passed away. Ultimately, due to the GROSS level of negligence he received from this place. His immediate family was NEVER notified when he was transported to the hospital with severe phnemonia. It wasn't until family called the facility because our loved one was not answering phone calls that... read more

Sandra T. 

on Yelp

5 years ago

The executive staff in charge are all liars. They make statements regarding the care of patient, and none of it is true. They are so incompetent, it's comical. The Administrator hides out, and does not return calls ---- he's always in a "meeting or out of the building". There are 3 management employees that all cover for each other ----- it's a joke. 

Sunflower A. 

on Yelp

5 years ago

I wouldn't recommend anyone to send there loved ones here. My dad was here for about 2 1/2 months & we had him removed because of the way he was being treated & lack of caring for him. I did my research & read reviews before sending him here but we didn't have much of a choice bc he had covid & not many places accepted covid patients & we didn't want to send him far from home. His Dr recommend we send him to a rehabilitation center to help him get his strength back & get him back to himself after going through health problem... read more