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Hocon Gas
- Propane
- Guilford, CT
About this business
Location details
736 Boston Post Road, Guilford, CT, 06437, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:30 p.m. | |
| Tue | 8:00 a.m. to 4:30 p.m. | |
| Wed | 8:00 a.m. to 4:30 p.m. | |
| Thu | 8:00 a.m. to 4:30 p.m. | |
| Fri | 8:00 a.m. to 4:30 p.m. | |
| Sat | 9:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
As Thimble Islands Lobsterbakes,, outdoor propane service is essential. Hocon has always been responsive, courteous, and well-informed. My cooking operation is smooth and reliable, thanks to Hocon.
Business response:
Michael, thanks for taking the time to write this. We truly appreciate it and your loyalty to Hocon.
The technician that serviced our log set today was intelligent, efficient, courteous, friendly, and mechanically gifted. We have used Hocon several times over the years and we are always happy with the result. This business is highly recommended!
Business response:
Donald, we appreciate you taking the time to write this and acknowledging our amazing team in Guilford.
I've used HOCON for many years. Even through this crazy pandemic, HOCON has been nothing but professional. Most recently (9/19/2020), Jay, Josh, and Marie guided me through the purchase of patio heaters. And gave me a great deal. I also use them for heat. Keep up the great work!
Very good place to do business with - Staff is always quick to respond and always curteous !
Technicians are always courteous and professional. We have auto-delivery and they are always right on our needs. Highly recommend this company
I just received a bill for annual maintenance on my fireplace I almost fell off the couch!! I wish I never went with these people to begin with. It has been a total mistake.
1 star awarded, 0 stars earned. This is one of the worst customer service experiences I've encountered. Unhelpful, combative, dismissive, unresponsive. If you have will call for your propane service you had better start calling for a refill while your tank is still half full. You need to call, email, call, and email again to get a response and if you're lucky, they'll show up and charge you twice the going rate for propane in the state. Probably because they're losing business left and right. Everyone I know is jumping ship ... read more
This is the second time we have run out of gas in the middle of winter. I've had numerous problems with them. Unfortunately, I've been a customer for years, and management has changed...the company has gone downhill due to these management changes. I will now (finally) be switching companies. If you do use Hocon, just know that you will be treated as an inconvenience and most likely run out of gas due to their lack of communication and billing issues.
I am so thankful of being able to read all the reviews here because now I know I'm not alone, unfortunately I read the reviews after starting my service with this terrible company. The customer service is the worst service ever, that lady, Maria, who has not education at all and don't know how to be a good customer service person is a terrible, I mean the worst customer service person I ever spoke to, she yells at you, doesn't allow you to speak and treat you like if you are a stupid person, she is so awful that I prefer to ... read more
Frequently asked questions about Hocon Gas
How is Hocon Gas rated?
Hocon Gas has a 3.7 star rating with 175 reviews.
When is Hocon Gas open?
Hocon Gas is closed now. It will open at 8:00 a.m.