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Hocon Gas
- Propane
- Guilford, CT
About this business
Location details
736 Boston Post Road, Guilford, CT, 06437, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:30 p.m. | |
| Tue | 8:00 a.m. to 4:30 p.m. | |
| Wed | 8:00 a.m. to 4:30 p.m. | |
| Thu | 8:00 a.m. to 4:30 p.m. | |
| Fri | 8:00 a.m. to 4:30 p.m. | |
| Sat | 9:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
This company has the WORST customer service and pricing. I think the term gaslighting must have been coined to describe this gas company's customer service department. If you have an issue with servicing or billing they will turn it on you, won't call you back and will send it to collections. Manager David who is responding to these reviews - my husband and I have tried to get in touch with you for MONTHS, including your sidekick Drew who we were told was more responsive. We have heard not a peep. The smallest of effort... read more
My husband and I are changing our wood burning fireplace to gas. We visited the showroom and we were helped by an associate that was absolutely amazing! It is unfortunate the service manager had to ruin our experience. Customer Service 101 condescension and rudeness does not close a deal.
Business response:
Andrea, I discussed this review with Andrew to get some insight to what transpired. We at Hocon take negative reviews like yours very seriously. My understanding is that you were unhappy with the suggestions Andrew made regarding the complexity of your installation. He was being honest with you both about this which may not have been what you wanted to hear. It is our job to ensure that every installation be done properly following all safety protocol. In your situation, you wanted it installed one way which was not going to... read more
Charging the elderly $4.08 a gallon when the current price is $2.00 . Outright robbery. Stay clear of these swindlers.
Business response:
Hammer N, Hocon Gas will always try to stay as competitive as possible. The state average for heating is currently $3.12 for an average of 1000 gallons per year. We do not know your usage but if you would not mind reaching out via e-mail to Bill Cummings, VP Operations at wcummings@hocongas.com or giving us some type of contact information so we can help you further it would be greatly appreciated. Please understand that pricing does vary by annual usage which we are happy to discuss with you.
Hocon installed our fireplace in our kitchen 12 years ago and at that time installed their propane tank for that fireplace & our stovetop. We also had a propane insert installed by them in our family room fireplace 4 years ago. We have had propane delivered by their company for the past 12 years and was always on automatic fill and payment until we noticed they were overcharging for the propane. When we called to question, they then reduced the bill. The same thing happened the following year and again realized Hocon was ... read more
BUYER BEWARE Let me preface this review by saying I have contacted the Attorney General's office and submitted a complaint against HOCON gas and I would like to advise anyone else who feels they have been taken advantage of by this company to do the same. We moved into our new home (rental) in July 2017. Our landlord previously used HOCON as a supplier for propane. When we moved in she had forgotten to remove auto delivery. They came out and filled our tank for $3.99 a gallon in July - which was an astronomical rate at the t... read more
High propane prices,poor service and very rude in the office
Don't buy a fireplace from these people, I spent 5 grand on a fireplace.but I don't use them for for propane,because they are way to expensive. so now they won't service my fireplace. No annual cleanings that I would be paying $$$ for that's crazy. Sales but no service !!!!
The worst customer service I've ever encountered. Called last week for a service appointment, was told the service manager would call me back. After three days I call as soon as they opened this morning. Was told that the service manager would call me back "shortly". At 4:14 pm I called, was told that the service manager was free and I would be transferred to him. After waiting 5 minutes someone else answered the phone. She told me that every morning they go over the open service tickets and schedule their day. If I don't ge... read more
Like another reviewer said, they only get one star because there isn't a zero star category. I have been a customer since 1978, but longevity doesn't translate to better service. After years of being charged the highest rates, I finally managed to get a rate similar to (but still higher than) other providers. This past winter, when gas prices went down, I noticed that Hocon only lowered my rate when I got after them. They went down to $2.85. I let that go (they told me that was the best rate that they could give me). Th... read more
Frequently asked questions about Hocon Gas
How is Hocon Gas rated?
Hocon Gas has a 3.7 star rating with 175 reviews.
When is Hocon Gas open?
Hocon Gas is closed now. It will open at 8:00 a.m.