Hocon Gas

Mae T. 

on Yelp

11 years ago

TERRIBLE!! Customer service is horrendous - it seems they have a 10 year old answering the phones as they couldn't even figure out how to put me on hold or take me off of hold. It took them over a week and a half to deliver once asked. Thank goodness only our fireplace uses propane or we would have froze to death! 

Jocelyn S. 

on Yelp

11 years ago

We started with Hocon because we thought they were the only game in town. We use them to heat an apt. They say call five business days ahead, but if we run out we are screwed. When we did order earlier because we did not read the amount of gas correctly we received a notice. We are damned if we do and damned if we don't. We are always told c.o.d.. They have card on file. After 15 years you'd think they would know. Phone operators don't know where drivers are and are not very polite. 

Kyle S. 

on Yelp

11 years ago

Only gets one star because I cant give zero stars. This company is horrendous. The worst service I have ever had. Propane prices are insane and the customer service is even worse. AVOID. 

Anne A. 

on Yelp

13 years ago

It gets better... One year later, they made another unauthorized delivery to our house and delivered 203 gallons of propone and charged us 4.14 per gallon. After calling around to other propone companies, we found the market price to be 2.14/gallon. I called the office and they told me I was on "automatic" delivery. Had the same discussion with them last year and told them that I never agreed or signed any contract that authorized automatic delivery. It was like the conversation never happened. I've contacted the Connec... read more