This profile has been claimed by the business owner or representative.
Hollywood Feed
- Pet Stores
- Collierville, TN
About this business
Location details
3615 S Houston Levee Rd, Collierville, TN, 38017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:30 p.m. | |
| Tue | 9:00 a.m. to 7:30 p.m. | |
| Wed | 9:00 a.m. to 7:30 p.m. | |
| Thu | 9:00 a.m. to 7:30 p.m. | |
| Fri | 9:00 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:00 a.m. to 6:30 p.m. |
This is the first time that I have ever walked into a Hollywood Feed store that I was not greeted at the door. I usually shop at other locations but was in the area so I went in. I walked in, had to find my items, and checked myself out without anyone acknowledging me. There were two employees at the registers tagging merchandise but didn’t stop to help me so I checked myself out. I left without a thank you or anything. Hollywood Feed is known for it’s outstanding customer service, but not at this location.
Business response:
Thank you for taking the time to leave us a review, John. At Hollywood Feed, we take pride in providing excellent customer service, so I'd like to apologize for your recent experience at our Collierville store. We do value our customers and believe in making you feel important. We believe that great customer service should be reflected throughout the company at every level. This will be escalated to the regional manager, Christa Gilliland, so she can take the appropriate action with our team members. If you would like to add... read more
This is the first time that I have ever walked into a Hollywood Feed store that I was not greeted at the door. I usually shop at other locations but was in the area so I went in. I walked in, had to find my items, and checked myself out without anyone acknowledging me. There were two employees at the registers tagging merchandise but didn’t stop to help me so I checked myself out. I left without a thank you or anything. Hollywood Feed is known for it’s outstanding customer service, but not at this location.
Business response:
Thank you for taking the time to leave us a review, John. At Hollywood Feed, we take pride in providing excellent customer service, so I'd like to apologize for your recent experience at our Collierville store. We do value our customers and believe in making you feel important. We believe that great customer service should be reflected throughout the company at every level. This will be escalated to the regional manager, Christa Gilliland, so she can take the appropriate action with our team members. If you would like to add... read more
No one asked if they could help and when asked where the cashiers were I was told to check myself out! If I wanted to work at Hollywood Feed I would apply! SHAME ON YOU! I will shop at CHEWY.COM if this is the way you are doing business!!
No one asked if they could help and when asked where the cashiers were I was told to check myself out! If I wanted to work at Hollywood Feed I would apply! SHAME ON YOU! I will shop at CHEWY.COM if this is the way you are doing business!!
ZERO customer service, was told to check myself out and never asked if I needed help! I chatted with someone regarding this and never heard BACK! If this is the way you will be doing business, I will shop at CHEWY.COM!!
Business response:
Michelle, thank you for taking the time to reach out to us. Feedback from our customers is exceptionally important, as it helps us to learn where we need to improve. Our staff strives to provide the best possible customer service in the industry. Therefore, I am sorry to hear that your recent interactions with the staff at our Collierville location have missed the mark. I have made sure to escalate your complaint to the Regional Manager of this location, Christa Gilliland, so that she can address this matter with the team. P... read more
ZERO customer service, was told to check myself out and never asked if I needed help! I chatted with someone regarding this and never heard BACK! If this is the way you will be doing business, I will shop at CHEWY.COM!!
Business response:
Michelle, thank you for taking the time to reach out to us. Feedback from our customers is exceptionally important, as it helps us to learn where we need to improve. Our staff strives to provide the best possible customer service in the industry. Therefore, I am sorry to hear that your recent interactions with the staff at our Collierville location have missed the mark. I have made sure to escalate your complaint to the Regional Manager of this location, Christa Gilliland, so that she can address this matter with the team. P... read more
I returned a kennel that had been used when I got it home. When I took it back the employee said We always put returned items back on the shelf to resale. I said well the tray in the bottom was all scratched up and the wire was rusted. He said ok but what’s the problem? We always do that!
Business response:
Paula, thank you for taking the time to reach out to us. Feedback from our customers is exceptionally important, as it helps us to learn where we need to improve. I am sorry to hear that the recent interaction you experienced at our Collierville location seems to have missed the mark and that you were not pleased with your purchase. I have made sure to escalate your complaint to the Regional Manager of this location, Christa Gilliland, and she has addressed this with the team. Typically we donate our beat up kennels to local... read more
I returned a kennel that had been used when I got it home. When I took it back the employee said We always put returned items back on the shelf to resale. I said well the tray in the bottom was all scratched up and the wire was rusted. He said ok but what’s the problem? We always do that!
Business response:
Paula, thank you for taking the time to reach out to us. Feedback from our customers is exceptionally important, as it helps us to learn where we need to improve. I am sorry to hear that the recent interaction you experienced at our Collierville location seems to have missed the mark and that you were not pleased with your purchase. I have made sure to escalate your complaint to the Regional Manager of this location, Christa Gilliland, and she has addressed this with the team. Typically we donate our beat up kennels to local... read more
Have always paid a little more at Hollywood Feed because of the good customer service. They are now pushing self checkout which they were happy to show me how to do and no one offered to take out my dog feed. I look healthy but have a bad shoulder. Offer would have been nice.
Business response:
We appreciate you taking the time to leave us with your feedback, Robert. We aim to provide the very best service to all of our guests, and I am terribly sorry to hear that we missed the mark during your last visit to our Collierville location. We never want to push self checkout on customers because, as you said, our customer service is something many of our customers appreciate, and our team is always supposed to help customers with their bags. It is very unfortunate to hear that you were not pleased with your shopping exp... read more
Frequently asked questions about Hollywood Feed
How is Hollywood Feed rated?
Hollywood Feed has a 4.9 star rating with 1,243 reviews.
When is Hollywood Feed open?
Hollywood Feed is closed now. It will open tomorrow at 10:00 a.m.