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Hollywood Feed
- Pet Stores
- McKinney, TX
About this business
Hollywood Feed is a natural and holistic pet specialty retail store in McKinney, TX. We offer the highest quality dog and cat foods, USA-made treats, toys, beds, and more! To offer the best customer service, our Feed Team sales associates receive over 40 hours of training from veterinarians, nutritionists, vendors and behaviorists each year. Hollywood Feed is committed to helping pet owners make informed decisions about the products they buy for their four-legged family members. We invite you and your furry family members t... read more
Location details
2851 Craig Dr, Suite 200D, McKinney, TX, 75070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:30 p.m. | |
| Tue | 9:00 a.m. to 7:30 p.m. | |
| Wed | 9:00 a.m. to 7:30 p.m. | |
| Thu | 9:00 a.m. to 7:30 p.m. | |
| Fri | 9:00 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:00 a.m. to 6:30 p.m. |
Happy people with lots of personality. Very friendly and remembers me when I come in. Great in store service and quick delivery!
Business response:
Tammy, thank you so much for your positive review! Our team aims to provide the highest level of customer service possible while attending to each individual's needs (and pace!). We are thrilled that you were pleased with our quick and efficient service, and we hope to see you again soon!
Happy people with lots of personality. Very friendly and remembers me when I come in. Great in store service and quick delivery!
Business response:
Tammy, thank you so much for your positive review! Our team aims to provide the highest level of customer service possible while attending to each individual's needs (and pace!). We are thrilled that you were pleased with our quick and efficient service, and we hope to see you again soon!
Excellent service. I requested delivery and the order was at my doorstep within two hours.
Business response:
Thank you for the fantastic review, Michael! Our team strives to go above and beyond for every customer! We're thrilled you're pleased with our delivery service and hope to see you again soon!
Excellent service. I requested delivery and the order was at my doorstep within two hours.
Business response:
Thank you for the fantastic review, Michael! Our team strives to go above and beyond for every customer! We're thrilled you're pleased with our delivery service and hope to see you again soon!
Update to my review: So I did have a small issue that came up but let me tell you what separates good companies from great. In my mind it's customer service. I believe Hollywood Feed's motto is do what's right by the customer. And this rings to all the way from their C-suite with Kent W down to Beth who manages the store at El Dorado for many years now. They even went as far as to track me down from my purchase on the date to then track down my phone number to make it right, that the issue was discussed and make sure I w... read more
Business response:
A 5-star review from a 5-star customer! Thank you for the kind words, Justin! We do value our customers and believe in making you feel important. At Hollywood Feed we believe that great customer service should be reflected throughout the company at every level. Customers are how and why we're able to stay in business and no matter the situation we will go above and beyond to make matters right. It is great to read that Beth and Kent were able to satisfy your issue and made your experience with us more meaningful! Thank you f... read more
Update to my review: So I did have a small issue that came up but let me tell you what separates good companies from great. In my mind it's customer service. I believe Hollywood Feed's motto is do what's right by the customer. And this rings to all the way from their C-suite with Kent W down to Beth who manages the store at El Dorado for many years now. They even went as far as to track me down from my purchase on the date to then track down my phone number to make it right, that the issue was discussed and make sure I w... read more
Business response:
A 5-star review from a 5-star customer! Thank you for the kind words, Justin! We do value our customers and believe in making you feel important. At Hollywood Feed we believe that great customer service should be reflected throughout the company at every level. Customers are how and why we're able to stay in business and no matter the situation we will go above and beyond to make matters right. It is great to read that Beth and Kent were able to satisfy your issue and made your experience with us more meaningful! Thank you f... read more
Hollywood Feed is simply the best pet store around. The staff is knowledgeable and give great recommendations. If your pet doesn't like something, whether it's food, treats, or a toy, they will take it back.
Business response:
Karen, thank you for the terrific feedback! Our team always strives to have the best customer service in the industry, and we’re excited to hear that we’ve met your expectations during your visit. Thank you again, and we hope to see you again soon!
I heard about a guarantee they have on any leash or collar for any reason. My dog chewed part of her leash off and Hollywood Feed replaced it for free. They were also super helpful in fitting my other dogs with new collars. Thank you Hollywood Feed.
Business response:
Carla, thank you so much for your fabulous review! We’re thrilled to hear that you are pleased with our customer service and are enjoying our guarantee on chewed leashes and collars. We hope to see you again very soon.
Everyone is super friendly and helpful.
Business response:
Melissa, thank you so much for your positive review! Our staff attends 40-50 hours worth of training on both products and customer service throughout the year to learn how to best serve our customers. We've opened up much of our internal training to the public and you can view resources and training classes at hfu.hollywoodfeed.com. We hope to see you again soon!
Frequently asked questions about Hollywood Feed
How is Hollywood Feed rated?
Hollywood Feed has a 5 star rating with 1,527 reviews.
When is Hollywood Feed open?
Hollywood Feed is closed now. It will open at 9:00 a.m.