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Hollywood Feed

5.0

About this business

Hollywood Feed is a natural and holistic pet specialty retail store in Charlotte, NC. We offer the highest quality dog and cat foods, USA-made treats, toys, beds, and more! To offer the best customer service, our Feed Team sales associates receive over 40 hours of training from veterinarians, nutritionists, vendors and behaviorists each year. Hollywood Feed is committed to helping pet owners make informed decisions about the products they buy for their four-legged family members. We invite you and your furry family members ... read more

Location details

12206 Copper Wy, Suite 128, Charlotte, NC, 28277, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 7:30 p.m.
Tue9:00 a.m. to 7:30 p.m.
Wed9:00 a.m. to 7:30 p.m.
Thu9:00 a.m. to 7:30 p.m.
Fri9:00 a.m. to 7:30 p.m.
Sat9:00 a.m. to 7:30 p.m.
Sun10:00 a.m. to 6:30 p.m.
5.01,283 reviews
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Ruth & Frank S.'s profile image
Ruth & Frank S. 
on Birdeye

a year ago

Great customer service. Employees are always pleasant and extremely helpful. 

Business response:

We are always excited to receive such an amazing review! Great customer service is always something that we strive for and we are happy to have such great feedback! Because of awesome customers like you, we were ranked Number 1 in the Pet Care category in Newsweek's _America's Best Retailers 2022_. We hope to see you again soon! 

Donna R.'s profile image
Donna R. 
on Birdeye

2 years ago

Trish is Wonderful with Thelma & Luey 😊 

Business response:

Thank you Donna for the wonderful review! Trish is an awesome team member and we are grateful to have them in our store! We are happy that they were able to give you the best customer service and help you find the best food for your pets. Our team goes through 40-50 hours of training throughout the year on product knowledge, nutrition, and pet health. Thank you for visiting Hollywood Feed and being a part of our family! We look forward to seeing you soon! 

Jenny D.'s profile image
Jenny D. 
on Birdeye

2 years ago

Everyone is very friendly and helpful! We love coming in and seeing everyone! 

Business response:

A 5-star review from a 5-star customer! Thank you for the great feedback, Jenny! Because of awesome customers like you we were ranked Number 1 in the Pet Care category in Newsweek's _America's Best Retailers 2022_. We hope to see you again soon! 

Tina B.'s profile image
Tina B. 
on Birdeye

2 years ago

This store was amazing. I walked in the door and the manager met me at the door, asked what I was looking for and if I had been in the store before. She briefly walked me through the store and then asked if I need help. She was attentive and extremely helpful. Everyone in the store was cheerful and welcoming. I would highly recommend if you are in need of any pet supplies coming to this store. 

Business response:

We are THRILLED to hear about your wonderful experience at our store. We think they’re pretty great too! Because of awesome customers like you, we were ranked 1 in the Pet Care category in Newsweek's _America's Best Retailers 2022_. Our team goes through 40-50 hours of training throughout the year on product knowledge, nutrition, and pet health. Thank you for the review and hope to see you again soon! 

Shellye F.'s profile image
Shellye F. 
on Birdeye

2 years ago

Great customer service. We were greeted as soon as we arrived. Every staff member was pleasant and helpful, even made a few recommendations for a healthy dog food, that I intend to follow up on. I will be back. 

Business response:

Shellye, this review is amazing! Thank you for the kind words! We are proud of our stores and the teams! Our team strives to go above and beyond to provide a wide variety of quality products for each pet's specific needs and ensure an excellent experience for each customer! We'd love to learn more about how we could improve from 4-stars to 5-stars - please email us your feedback at bark@hollywoodfeed.com. We hope to see you again soon! 

Julie F.'s profile image
Julie F. 
on Birdeye

2 years ago

Great customer service 

Business response:

We are always excited to receive such an amazing review! Great customer service is always something that we strive for and we are happy to have such great feedback! Because of awesome customers like you, we were ranked Number 1 in the Pet Care category in Newsweek's _America's Best Retailers 2022_. We hope to see you again soon! 

Stacy P.'s profile image
Stacy P. 
on Birdeye

2 years ago

Lauren, the manager is outstanding! I had a situation with a product they carry. She immedicately reported it to the home office and was sincerely apologetic. Customer Service is a specialty with this location! 

Business response:

Thank you, Stacy, for the wonderful review! Lauren is an awesome team member and we are grateful to have them in our store! We are happy that they were able to give you the best customer service and help you find the best food for your pet(s). Our team goes through 40-50 hours of training throughout the year on product knowledge, nutrition, and pet health. Thank you for visiting Hollywood Feed and being a part of our family! We look forward to seeing you soon! 

Valerie L.'s profile image
Valerie L. 
on Birdeye

2 years ago

Going out of their way to get my cats food in for me 

Business response:

Thank you so much for such an outstanding review! Our team strives to go above and beyond to provide a wide variety of quality products for each pet's specific needs and ensure an excellent experience for each customer! We're thrilled you're pleased with our service and hope to see you again soon! Deetrik G. Customer Service Liaison Hollywood Feed Be sure to visit hfu.hollywoodfeed.com to enroll in Hollywood Feed University alongside our employees while we learn more about our pets' health & behavior from veterinarians, nu... read more

Nancy G.'s profile image
Nancy G. 
on Birdeye

2 years ago

It was my first time going to Hollywood Feed and I had my newly adopted 6 month old puppy with me. Lauren made us feel very welcome and comfortable. It was not very busy so she took the time to sit on the floor and interact with my nervous pup. We will absolutely be back! 

Business response:

Nancy, thank you for being our 5-star customer! We appreciate you and value your support! At Hollywood Feed, we are dedicated and committed to you and your pet(s). We believe in doing what is right for our customers. We train our staff to help everyone in the best way possible, and that includes carrying items to the register and your vehicle! We take pride in the services we offer, the products we sell, and the pets and people we help every day. Thank you for being a part of the Hollywood Feed family! We look forward to see... read more

Frequently asked questions about Hollywood Feed

How is Hollywood Feed rated?

Hollywood Feed has a 5 star rating with 1,283 reviews. 

When is Hollywood Feed open?

Hollywood Feed is closed now. It will open tomorrow at 9:00 a.m.