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Hollywood Feed - Charleston, SC

5.0
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About this business

Hollywood Feed is a natural and holistic pet specialty retail store in Charleston, SC. We offer the highest quality dog and cat foods, USA-made treats, toys, beds, and more! To offer the best customer service, our Feed Team sales associates receive over 40 hours of training from veterinarians, nutritionists, vendors and behaviorists each year. Hollywood Feed is committed to helping pet owners make informed decisions about the products they buy for their four-legged family members. We invite you and your furry family members... read more

Location details

1129 Savannah Hwy, Suite 100, Charleston, SC, 29407, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 7:30 p.m.
Tue9:00 a.m. to 7:30 p.m.
Wed9:00 a.m. to 7:30 p.m.
Thu9:00 a.m. to 7:30 p.m.
Fri9:00 a.m. to 7:30 p.m.
Sat9:00 a.m. to 7:30 p.m.
Sun10:00 a.m. to 6:30 p.m.
5.01,067 reviews
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Renee S.'s profile image
Renee S. 
on Birdeye

a year ago

My pups LOVE the treats. We got the cod skins, Alaskan salmon chips, and lung bites 

Business response:

Renee, Thank you so much for such an outstanding review! Our team strives to go above and beyond to provide a wide variety of quality products for each pet's specific needs and ensure an excellent experience for each customer! We're thrilled your pup is such a fan of the treats, and we hope to see you again soon! Michael S Customer Service Hollywood Feed Be sure to visit hfu.hollywoodfeed.com to enroll in Hollywood Feed University alongside our employees while we learn more about our pets' health & behavior from veterinar... read more

Brittany H.'s profile image
Brittany H. 
on Birdeye

a year ago

everyone here is always super helpful and knowledgable, I love the selection of dog food they have for my pup 

Business response:

We are THRILLED to hear about your wonderful experience at our store. We think they’re pretty great too, Brittany! Because of awesome customers like you, we were ranked 1 in the Pet Care category in Newsweek's _America's Best Retailers 2022_. Our team goes through 40-50 hours of training throughout the year on product knowledge, nutrition, and pet health. Thank you for the review and hope to see you again soon! Bryan Y. Customer Service Liaison Hollywood Feed Be sure to visit hfu.hollywoodfeed.com to enroll in Hollywood ... read more

Alli D.'s profile image
Alli D. 
on Birdeye

a year ago

Great customer service with well educated employees. Staff was able to help in the choice of a dog food to fit my pet’s needs and explain the pros and cons of ingredients with ease. 

Business response:

Alli, Thank you for the kind words! We appreciate your continued support! Our West Ashley store has a great team, and we are proud of them! They are a true symbol of what Hollywood Feed stands for, and we are happy they have exceeded your expectations. Our team works hard every day to ensure great customer service to every customer and provide professional recommendations and advice. At Hollywood Feed we are here for you and your pet(s), and we are dedicated. We view you and your fur babies as family, like our own. Thank yo... read more

Patti K.'s profile image
Patti K. 
on Birdeye

a year ago

They always have what I need and the team members are nice and easy to deal with. My only complaint is that I switched to email receipts and I never receive any. The fact that I got an email asking me to offer feedback tells me that my information is correct in your system. I guess I'll just switch back to paper receipts. 

Business response:

Hi Patti, Thank you for this feedback. Our West Ashley store works hard to give good customer service to everyone. Although every visit may not be perfect we thank you for continuing to shop with us. I apologize for the difficulty with your receipts. Please make sure to check your spam folder to see if some of our emails are getting filtered there. I have also forwarded your message to our IT department to make sure there's nothing going wrong on that end. We appreciate you being a part of the Hollywood Feed family! We hope... read more

Jane B.'s profile image
Jane B. 
on Birdeye

a year ago

I trust the info from the employees. 

Business response:

Jane, we’re very proud of the compliment on our team members. Our staff receives 40-50 hours of training each year on customer service and the pet products we have in store, and they are enthusiastic about sharing their expertise with our customers! We've now opened up much of our internal training to the public and users can view resources and training classes at hfu.hollywoodfeed.com. Thank you for your five-star review! We hope to see you again soon! Bryan Y. Customer Service Liaison Hollywood Feed Be sure to visit hfu... read more

Ann T.'s profile image
Ann T. 
on Birdeye

a year ago

Love knowing through texts when specific items are on sale. Curbside pickup is extremely efficient and excellent customer service when shopping inside your store! 

Business response:

Ann, thank you for being our 5-star customer! At Hollywood Feed, we are dedicated and committed to you and your pet(s). We believe in doing what is right by our customers. We take pride in the services we offer, the products we sell, and the pets and people we help every day. Thank you for being a part of the Hollywood Feed family! We look forward to seeing you again soon! 

M.e. W.'s profile image
M.e. W. 
on Birdeye

a year ago

Being mobility challenged, I greatly appreciate your curbside service option. I thank the entire staff for their phone help and curbside delivery this past year. 

Business response:

We are always excited to receive such an amazing review! Great customer service is always something that we strive for and we are happy to have such great feedback! Because of awesome customers like you, we were ranked Number 1 in the Pet Care category in Newsweek's _America's Best Retailers 2022_. We hope to see you again soon! 

Zach W.'s profile image
Zach W. 
on Birdeye

a year ago

Great prices and customer service 

Business response:

We are always excited to receive such an amazing review! Great customer service is always something that we strive for and we are happy to have such great feedback! Because of awesome customers like you, we were ranked Number 1 in the Pet Care category in Newsweek's _America's Best Retailers 2022_. We hope to see you again soon! 

Samantha F.'s profile image
Samantha F. 
on Birdeye

a year ago

Staff are super helpful and attentive, great positive energy in the store. 

Business response:

A 5-star review from a 5-star customer! Thank you for the great feedback, Samantha! Because of awesome customers like you we were ranked Number 1 in the Pet Care category in Newsweek's _America's Best Retailers 2022_. We hope to see you again soon! 

Frequently asked questions about Hollywood Feed

How is Hollywood Feed rated?

Hollywood Feed has a 5 star rating with 1,067 reviews. 

When is Hollywood Feed open?

Hollywood Feed is closed now. It will open on Monday at 9:00 a.m. 

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