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Hollywood Feed
- Pet Stores
- Charleston, SC
About this business
Location details
1133 Savannah Hwy, Suite 540, Charleston, SC, 29407, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:30 p.m. | |
| Tue | 9:00 a.m. to 7:30 p.m. | |
| Wed | 9:00 a.m. to 7:30 p.m. | |
| Thu | 9:00 a.m. to 7:30 p.m. | |
| Fri | 9:00 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:00 a.m. to 6:30 p.m. |
The lady who assisted me was outstanding! I have a very picky kitty who has gone through 5 brands of food with no luck (from Petsmart). The first bag I brought home from Hollywood Feed was a hit! I haven’t seen her be excited about her dinner in months, nor have I seen the bottom of the bowl multiple days in a row. I will definitely be back! The lady had my cat in mind when recommending the brands & I love the quality of the food.
Rosie, the lady who helped me on my first visit to the store was so helpful and nice. I will be back because of the her excellent customer service. Great sore but even better service. Rosie is keeper!!
Great customer service, well informed staff and this is now my absolute favorite store to shop for my furry family member!
Business response:
We are THRILLED to hear about your wonderful experience at our store. We think they’re pretty great too! Because of awesome customers like you, we were ranked 1 in the Pet Care category in Newsweek's _America's Best Retailers 2022_. Our team goes through 40-50 hours of training throughout the year on product knowledge, nutrition, and pet health. Thank you for the review and hope to see you again soon! Deetrik G. Customer Service Liaison Hollywood Feed Be sure to visit hfu.hollywoodfeed.com to enroll in Hollywood Feed Uni... read more
i spoke to a very helpful young lady about my dogs food
Business response:
Thank you for this glowing review! Our team works hard each day to ensure that we are providing the best products at the best prices. We go through about 40-50 hours of classroom-style training each year to stay up to date on product knowledge, pet health, and nutrition. All of this helps us to make the best recommendations to spoil your fur-babies! We've opened up much of our internal training to the public and you can view resources and training classes at hfu.hollywoodfeed.com. Come back and see us again soon! Taylor M.... read more
My pups LOVE the treats. We got the cod skins, Alaskan salmon chips, and lung bites
Business response:
Renee, Thank you so much for such an outstanding review! Our team strives to go above and beyond to provide a wide variety of quality products for each pet's specific needs and ensure an excellent experience for each customer! We're thrilled your pup is such a fan of the treats, and we hope to see you again soon! Michael S Customer Service Hollywood Feed Be sure to visit hfu.hollywoodfeed.com to enroll in Hollywood Feed University alongside our employees while we learn more about our pets' health & behavior from veterinar... read more
everyone here is always super helpful and knowledgable, I love the selection of dog food they have for my pup
Business response:
We are THRILLED to hear about your wonderful experience at our store. We think they’re pretty great too, Brittany! Because of awesome customers like you, we were ranked 1 in the Pet Care category in Newsweek's _America's Best Retailers 2022_. Our team goes through 40-50 hours of training throughout the year on product knowledge, nutrition, and pet health. Thank you for the review and hope to see you again soon! Bryan Y. Customer Service Liaison Hollywood Feed Be sure to visit hfu.hollywoodfeed.com to enroll in Hollywood ... read more
Great customer service with well educated employees. Staff was able to help in the choice of a dog food to fit my pet’s needs and explain the pros and cons of ingredients with ease.
Business response:
Alli, Thank you for the kind words! We appreciate your continued support! Our West Ashley store has a great team, and we are proud of them! They are a true symbol of what Hollywood Feed stands for, and we are happy they have exceeded your expectations. Our team works hard every day to ensure great customer service to every customer and provide professional recommendations and advice. At Hollywood Feed we are here for you and your pet(s), and we are dedicated. We view you and your fur babies as family, like our own. Thank yo... read more
They always have what I need and the team members are nice and easy to deal with. My only complaint is that I switched to email receipts and I never receive any. The fact that I got an email asking me to offer feedback tells me that my information is correct in your system. I guess I'll just switch back to paper receipts.
Business response:
Hi Patti, Thank you for this feedback. Our West Ashley store works hard to give good customer service to everyone. Although every visit may not be perfect we thank you for continuing to shop with us. I apologize for the difficulty with your receipts. Please make sure to check your spam folder to see if some of our emails are getting filtered there. I have also forwarded your message to our IT department to make sure there's nothing going wrong on that end. We appreciate you being a part of the Hollywood Feed family! We hope... read more
I trust the info from the employees.
Business response:
Jane, we’re very proud of the compliment on our team members. Our staff receives 40-50 hours of training each year on customer service and the pet products we have in store, and they are enthusiastic about sharing their expertise with our customers! We've now opened up much of our internal training to the public and users can view resources and training classes at hfu.hollywoodfeed.com. Thank you for your five-star review! We hope to see you again soon! Bryan Y. Customer Service Liaison Hollywood Feed Be sure to visit hfu... read more
Frequently asked questions about Hollywood Feed
How is Hollywood Feed rated?
Hollywood Feed has a 4.9 star rating with 1,174 reviews.
When is Hollywood Feed open?
Hollywood Feed is closed now. It will open at 9:00 a.m.