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Hollywood Feed - Columbus, OH
- Pet Stores
- Columbus, OH
About this business
Hollywood Feed (formerly PetPeople) is a natural and holistic pet specialty retail store in Columbus, OH. We offer the highest quality dog and cat foods, USA-made treats, toys, beds, and more! To offer the best customer service, our Feed Team sales associates receive over 40 hours of training from veterinarians, nutritionists, vendors, and behaviorists each year. Hollywood Feed is committed to helping pet owners make informed decisions about the products they buy for their four-legged family members. Come see why Hollywood F... read more
Location details
2830 Fishinger Rd, Columbus, OH, 43221, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:30 p.m. | |
| Tue | 9:00 a.m. to 7:30 p.m. | |
| Wed | 9:00 a.m. to 7:30 p.m. | |
| Thu | 9:00 a.m. to 7:30 p.m. | |
| Fri | 9:00 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:00 a.m. to 6:30 p.m. |
Your biggest problem is not having inventory when I come in to shop . I’ve been very disappoint with the 100% drop in inventory of your natural biscuits . I buy large quantities for my dogs and can’t buy them if they’re not in stock .
Business response:
Marta, Thank you for taking the time to leave us a review. We always appreciate customer feedback as it helps our company to learn and improve. At Hollywood Feed, we take pride in providing excellent customer service and well-informed recommendations, so I'd like to apologize for your recent experiences as it appears we've dropped the ball. Our team strives to go above and beyond to provide a wide variety of quality products for each pet's specific needs, and we apologize for not having what you needed at the time. We woul... read more
fantastic customer service a little disappointed in the prices being raised yet again on some of my go to products
Business response:
Thank you so much for your fabulous review. We love hearing about wonderful experiences our customers have had at our establishment! A great thing we are able to offer when it comes to pricing, is our amazing price match guarantee! If you find a competitor that has the same product at a lower price, don't hesitate to let us know, we are happy to match that price! Thank you for your feedback and we hope to see you again soon!
fantastic customer service a little disappointed in the prices being raised yet again on some of my go to products
Business response:
Thank you so much for your fabulous review. We love hearing about wonderful experiences our customers have had at our establishment! A great thing we are able to offer when it comes to pricing, is our amazing price match guarantee! If you find a competitor that has the same product at a lower price, don't hesitate to let us know, we are happy to match that price! Thank you for your feedback and we hope to see you again soon!
Your biggest problem is not having inventory when I come in to shop . I’ve been very disappoint with the 100% drop in inventory of your natural biscuits . I buy large quantities for my dogs and can’t buy them if they’re not in stock .
Business response:
Marta, Thank you for taking the time to leave us a review. We always appreciate customer feedback as it helps our company to learn and improve. At Hollywood Feed, we take pride in providing excellent customer service and well-informed recommendations, so I'd like to apologize for your recent experiences as it appears we've dropped the ball. Our team strives to go above and beyond to provide a wide variety of quality products for each pet's specific needs, and we apologize for not having what you needed at the time. We woul... read more
I needed a lot of help because I have a brand new puppy. I can't remember her name but a store employee took at least 20 minutes to walk around with me and talked about food and treats
Business response:
Cheryl. we are THRILLED to hear about your wonderful experience at our store. We think they’re pretty great too! Because of awesome customers like you we were ranked #1 in the Pet Care category in Newsweek's America's Best Retailers 2022. Our team goes through 40-50 hours of training throughout the year on product knowledge, nutrition, and pet health. Thank you for the review and hope to see you again soon!
I needed a lot of help because I have a brand new puppy. I can't remember her name but a store employee took at least 20 minutes to walk around with me and talked about food and treats
Business response:
Cheryl. we are THRILLED to hear about your wonderful experience at our store. We think they’re pretty great too! Because of awesome customers like you we were ranked #1 in the Pet Care category in Newsweek's America's Best Retailers 2022. Our team goes through 40-50 hours of training throughout the year on product knowledge, nutrition, and pet health. Thank you for the review and hope to see you again soon!
First time ordering and was great from online ordering/store pickup!
Business response:
We're so glad to hear you're enjoying our Curbside Pick-up service!! We’re thrilled to hear that you are pleased with our customer service also. Thank you for providing us with awesome feedback about this service!
We've visted the Upper Arlinton, ohio store a number of times and could not be more pleased with the attitude, knowledge and quality of service displayed...every time.
Business response:
Michael, thank you for being our 5-star customer! We appreciate you and value your support! We are dedicated and committed to you and your pet(s) at Hollywood Feed. We believe in doing what is right for our customers. We train our staff to help everyone in the best way possible, and that includes carrying items to the register and your vehicle! We take pride in the services we offer, the products we sell, and the pets and people we help every day. Thank you for being a part of the Hollywood Feed family! We look forward to se... read more
Great customer service. Heather was patient and a wonderful help with decision making. All were cheerful and seemed to enjoy what they were doing.
Business response:
We’re very proud of the compliment on our team members. Our staff receives 40-50 hours of training each year on customer service and the pet products we have in store, and they are enthusiastic about sharing their expertise with our customers! We've now opened up much of our internal training to the public and users can view resources and training classes at hfu.hollywoodfeed.com. Thank you for your five-star review! We hope to see you again soon!
Frequently asked questions about Hollywood Feed
How is Hollywood Feed rated?
Hollywood Feed has a 4.8 star rating with 518 reviews.
When is Hollywood Feed open?
Hollywood Feed is open now. It will close at 7:30 p.m.
Need help? Contact us.
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