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Hollywood Feed

4.9
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About this business

Hollywood Feed (formerly PetPeople) is a natural and holistic pet specialty retail store in Carmel, IN. We offer the highest quality dog and cat foods, USA-made treats, toys, beds, and more! To offer the best customer service, our Feed Team sales associates receive over 40 hours of training from veterinarians, nutritionists, vendors, and behaviorists each year. Hollywood Feed is committed to helping pet owners make informed decisions about the products they buy for their four-legged family members. Come see why Hollywood Fee... read more

Location details

2484 E 146th St, Carmel, IN, 46033, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 7:30 p.m.
Tue9:00 a.m. to 7:30 p.m.
Wed9:00 a.m. to 7:30 p.m.
Thu9:00 a.m. to 7:30 p.m.
Fri9:00 a.m. to 7:30 p.m.
Sat9:00 a.m. to 7:30 p.m.
Sun10:00 a.m. to 6:30 p.m.
4.9263 reviews
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11 reviews have no rating
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Patti M.'s profile image
Patti M. 
on Birdeye

a year ago

they gave a lot of information on food I was looking for made it easy to pick food 

Business response:

Thank you so much for your stellar review! Our staff receives 40-50 hours of training each year on customer service and the products we have in store to better serve our customers. We're thrilled you're pleased, and visit us again soon! Taylor M. Customer Service Hollywood Feed Be sure to visit hfu.hollywoodfeed.com to enroll in Hollywood Feed University alongside our employees while we learn more about our pets' health & behavior from veterinarians, nutritionists, and other accredited members of the pet industry! 

Megan C.'s profile image
Megan C. 
on Birdeye

a year ago

Friendly and helpful staff. 

Business response:

We are always excited to receive such an amazing review! Great customer service is always something that we strive for and we are happy to have such great feedback! Because of awesome customers like you, we were ranked Number 1 in the Pet Care category in Newsweek's _America's Best Retailers 2022_. We hope to see you again soon! Taylor M. Customer Service Hollywood Feed Be sure to visit hfu.hollywoodfeed.com to enroll in Hollywood Feed University alongside our employees while we learn more about our pets' health & behavi... read more

Sharra F.'s profile image
Sharra F. 
on Birdeye

a year ago

it isn't bad but I prefer the feeling I always get when I would go to the Hollywood feed store. That's why I would go out of my way to go there when it was open. They knew me by name and my dogs. This store I dont feel like it's near as friendly. I also feel the Hollywood Feed employees are more educated on what the products do and where they are located. 

Business response:

Hi, Sharra! Thank you for the review. We are so sorry your recent experiences have not been up to standard. I have relayed this to the Regional Manager, Deonte Barbee, so that they can take appropriate action with their team. You can also reach them at deontebarbee@hollywoodfeed.com for any further comments or concerns. Again, we are so sorry to hear about this and we hope you give us a chance to make it right! 

Jami G.'s profile image
Jami G. 
on Birdeye

a year ago

Always find great pup gifts here. AND, their self-service dog wash is amazing! 

Business response:

We are THRILLED to hear about your wonderful experience at our store. We think they’re pretty great too! Because of awesome customers like you, we were ranked 1 in the Pet Care category in Newsweek's _America's Best Retailers 2022_. Our team goes through 40-50 hours of training throughout the year on product knowledge, nutrition, and pet health. Thank you for the review and hope to see you again soon! Taylor M. Customer Service Hollywood Feed Be sure to visit hfu.hollywoodfeed.com to enroll in Hollywood Feed University a... read more

Micah B.'s profile image
Micah B. 
on Birdeye

a year ago

The team at Hollywood Feed is always very attentive to my needs and are helpful in helping me find the best products for my fur babies! 

Business response:

Thank you so much for such an outstanding review! Our team strives to go above and beyond to provide a wide variety of quality products for each pet's specific needs and ensure an excellent experience for each customer! We're thrilled you're pleased with our service and hope to see you again soon! Taylor M. Customer Service Hollywood Feed Be sure to visit hfu.hollywoodfeed.com to enroll in Hollywood Feed University alongside our employees while we learn more about our pets' health & behavior from veterinarians, nutritioni... read more

Beth S.'s profile image
Beth S. 
on Birdeye

a year ago

There is a middle age gentleman who always seems annoyed, or has an attitude when asking him a question. The store just doesn’t have the same feel as it used to from several years ago. Plus, they have stopped carrying a lot of products now the the new company bought out Pet People. 

Business response:

Thank you for taking the time to leave us your review! We always appreciate feedback from our customers as it helps us to learn and grow. Your 3-Stars indicate that we have room to improve, so we would love to hear more about your recent visit. This will be escalated to the regional manager, Deonte Barbee, so they can take the appropriate action with our team. Please reach out to them directly at deontebarbee@hollywoodfeed.com with more details so that we can work to correct this situation. We certainly hope to hear from yo... read more

Natalie D.'s profile image
Natalie D. 
on Birdeye

a year ago

Staff was willing to get product off top shelves for me. 

Business response:

Natalie, This review is amazing! Thank you for the kind words! We are proud of our stores and the teams! Our team strives to go above and beyond to provide a wide variety of quality products for each pet's specific needs and ensure an excellent experience for each customer! We'd love to learn more about how we could improve from 4-stars to 5-stars - please email us your feedback at bark@hollywoodfeed.com. We hope to see you again soon! Amber W. Customer Service Hollywood Feed Be sure to visit hfu.hollywoodfeed.com to enr... read more

Trina B.'s profile image
Trina B. 
on Birdeye

a year ago

Absolutely the best customer service. We popped in to purchase some supplements for our four legged friends and met the couple working there with their french bulldog. They were extremely nice and informed us of the frequent specials that they have periodically. Needless to say, you have our business now. Thank you. 

Business response:

We’re very proud of the compliment on our team members. Our staff receives 40-50 hours of training each year on customer service and the pet products we have in store, and they are enthusiastic about sharing their expertise with our customers! We've now opened up much of our internal training to the public and users can view resources and training classes at hfu.hollywoodfeed.com. Thank you for your five-star review! We hope to see you again soon! 

JULIE S.'s profile image
JULIE S. 
on Birdeye

a year ago

Love this pet store!!! They sell the best products!! Especially my favorite Ultra Oil for Pets!!! 

Business response:

Thank you so much for such an outstanding review! Our team strives to go above and beyond to provide a wide variety of quality products for each pet's specific needs and ensure an excellent experience for each customer! We're thrilled you're pleased with our service and hope to see you again soon! 

Frequently asked questions about Hollywood Feed

How is Hollywood Feed rated?

Hollywood Feed has a 4.9 star rating with 263 reviews. 

When is Hollywood Feed open?

Hollywood Feed is closed now. It will open on Wednesday at 9:00 a.m.