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Hollywood Feed
- Pet Stores
- Olive Branch, MS
About this business
Location details
7363 Goodman Rd, Olive Branch, MS, 38654, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:30 p.m. | |
| Tue | 9:00 a.m. to 7:30 p.m. | |
| Wed | 9:00 a.m. to 7:30 p.m. | |
| Thu | 9:00 a.m. to 7:30 p.m. | |
| Fri | 9:00 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:00 a.m. to 6:30 p.m. |
Normally the clerks are very friendly and helpful. On My last visit the clerk acted as if I was in the way and was borderline rude.
Business response:
Thank you for taking the time to leave us a review, Earl. We always appreciate customer feedback, even negative, as it helps our company to learn and improve. At Hollywood Feed, we take pride in providing excellent customer service, so I'd like to apologize for your recent experience as it appears we've dropped the ball. We do value our customers and believe in making you feel important. We do apologize for your latest experience at our Olive Branch store. This will be escalated to the regional manager, Michael Egner, so he ... read more
Normally the clerks are very friendly and helpful. On My last visit the clerk acted as if I was in the way and was borderline rude.
Business response:
Thank you for taking the time to leave us a review, Earl. We always appreciate customer feedback, even negative, as it helps our company to learn and improve. At Hollywood Feed, we take pride in providing excellent customer service, so I'd like to apologize for your recent experience as it appears we've dropped the ball. We do value our customers and believe in making you feel important. We do apologize for your latest experience at our Olive Branch store. This will be escalated to the regional manager, Michael Egner, so he ... read more
Lady at front desk was unpleasant she made a mistake and refunded me $30 to much i went back to tell she corrected and never said anything like thank for being honest. Poor service
Business response:
Don, thank you for taking the time to leave us your review! We always appreciate feedback from our customers as it helps us to learn and grow. We do value our customers and believe in making you feel important. Thank you for your honesty and letting our team member know of the mistake given. At Hollywood Feed we believe that great customer service should be reflected throughout the company at every level. We do apologize for your latest experience at our Olive Branch store. This will be escalated to the regional manager, Mic... read more
Lady at front desk was unpleasant she made a mistake and refunded me $30 to much i went back to tell she corrected and never said anything like thank for being honest. Poor service
Business response:
Don, thank you for taking the time to leave us your review! We always appreciate feedback from our customers as it helps us to learn and grow. We do value our customers and believe in making you feel important. Thank you for your honesty and letting our team member know of the mistake given. At Hollywood Feed we believe that great customer service should be reflected throughout the company at every level. We do apologize for your latest experience at our Olive Branch store. This will be escalated to the regional manager, Mic... read more
Placing my order online was easy.. curbside pickup was a bit confusing.. the number for curbside pickup and the actual business goes to a voicemail?? It took a while for someone to notice I was there.. I can’t get around right now plus I paid/tipped for curbside pickup. The store was not busy, I could see inside and the associates could see me?? Get the curbside pickup number fixed or don’t offer this service! Thanks!
Business response:
Stacy, thank you for taking the time to leave us your review! We always appreciate feedback from our customers as it helps us to learn and grow. We offer Curbside Pick-up for easy and hassle-free shopping, so we are sorry to hear that your experience was not as exemplary as expected! We are currently working on our phone systems with store locations to improve our Curbside-Pickup service. We do apologize for your latest experience at our Olive Branch store. This will be escalated to the regional manager, Michael Egner, so he... read more
Placing my order online was easy.. curbside pickup was a bit confusing.. the number for curbside pickup and the actual business goes to a voicemail?? It took a while for someone to notice I was there.. I can’t get around right now plus I paid/tipped for curbside pickup. The store was not busy, I could see inside and the associates could see me?? Get the curbside pickup number fixed or don’t offer this service! Thanks!
Business response:
Stacy, thank you for taking the time to leave us your review! We always appreciate feedback from our customers as it helps us to learn and grow. We offer Curbside Pick-up for easy and hassle-free shopping, so we are sorry to hear that your experience was not as exemplary as expected! We are currently working on our phone systems with store locations to improve our Curbside-Pickup service. We do apologize for your latest experience at our Olive Branch store. This will be escalated to the regional manager, Michael Egner, so he... read more
I went for the Christmas in July said that I received numerous emails on last week and the store had no idea what I was talking about and had none of the items shown online as in stock at that store.
Business response:
Mandy, thank you for reaching out and letting us know! At Hollywood Feed, we strive to provide an excellent experience and quality customer service during every visit, so I'm sorry to hear the Christmas in July sale was not prepared when you arrived at the store. I have escalated this to the Regional Manager, Michael, of the Olive Branch location so he can address and correct this issue with our staff. If you would like to add further feedback regarding your experience at our store, please contact Michael through the emai... read more
I went for the Christmas in July said that I received numerous emails on last week and the store had no idea what I was talking about and had none of the items shown online as in stock at that store.
Business response:
Mandy, thank you for reaching out and letting us know! At Hollywood Feed, we strive to provide an excellent experience and quality customer service during every visit, so I'm sorry to hear the Christmas in July sale was not prepared when you arrived at the store. I have escalated this to the Regional Manager, Michael, of the Olive Branch location so he can address and correct this issue with our staff. If you would like to add further feedback regarding your experience at our store, please contact Michael through the emai... read more
Yesterday I came to this location to get my dog a shock collar. Both of my sisters have worked at Hollywood Feed and suggested it to me. I came in and my boyfriend asked where they were located so we could get one. The employee asked why one of our dogs needed them. We told her what he was doing and she replied “I’m not giving you a shock collar for that your dog needs to be trained.” She continued to tell us that our dog growling at us, running away, peeing on furniture and tearing things up on furniture was we may need to ... read more
Business response:
We appreciate you taking the time to leave us with your feedback, Natalie! We aim to provide the very best service to all of our guests, and I am terribly sorry to hear that we missed the mark during your last visit to our Olive Branch location. We know that every dog is different, and that each pup has their own specific needs. Our company's goal is to provide a helping hand in finding the products that will help your dog to thrive. We certainly do not want any of our guests to be made to feel badly about their choices or f... read more
Frequently asked questions about Hollywood Feed
How is Hollywood Feed rated?
Hollywood Feed has a 4.9 star rating with 2,226 reviews.
When is Hollywood Feed open?
Hollywood Feed is open now. It will close at 6:30 p.m.