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Hollywood Feed
- Pet Stores
- Sugar Land, TX
About this business
Location details
13574 University Blvd, Suite 100, Sugar Land, TX, 77479, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:30 p.m. | |
| Tue | 9:00 a.m. to 7:30 p.m. | |
| Wed | 9:00 a.m. to 7:30 p.m. | |
| Thu | 9:00 a.m. to 7:30 p.m. | |
| Fri | 9:00 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:00 a.m. to 6:30 p.m. |
Great pet store! Quality food and treats plus T-shirt’s and gift items. Staff is friendly and knowledgeable
Business response:
Brenda, thank you so much for such an outstanding review! Our team strives to go above and beyond to provide a wide variety of quality products for each pet's specific needs and ensure an excellent experience for each customer! We're thrilled you're pleased with our service and hope to see you again soon!
I booked a bath for my dog Lucky and the groomer shaved my dogs hair off. I will never use this comp again!
Business response:
We take all customer concerns seriously and are committed to upholding the highest standards of service and integrity at Hollywood Feed. However, we strongly dispute the statements made in this review and consider them to be both inaccurate and misleading. We have no record of any unresolved issue that would warrant legal action, and we believe this public call for a class-action lawsuit is unfounded and potentially defamatory. While we respect everyone’s right to express opinions, encouraging others to join in legal actio... read more
Rude checkout person.
Business response:
Please excuse any inconvenience. We value your input and will address the issue with our checkout person. Thank you for bringing this to our attention.
I took my dog to give her a bath and my dog is husky mix I was disappointed because you didn’t have enough towels to dry the dog and the vacuum blow air kind of cold and my dog was still too wet and some dogs don’t like the vacuum at the time I got out you only had one employee working at the counter . You have friendly employees at the store but I think you need at least 4 towels.
Business response:
We apologize for the inconvenience you experienced during your visit. We appreciate your feedback and will take your suggestions into consideration to improve our services. Thank you for bringing this to our attention.
The customer service was lacking and the employees didn’t seem to eager to help out or happy to be working there
The customer service was lacking and the employees didn’t seem to eager to help out or happy to be working there
While the customer service was great, my dog wasn't interested in eating her usual food. When I looked at the expiration date out of curiosity, it was 3 months expired. Since a new bag that I purchased doesn't expire until some time next year, I can only wonder exactly how old the bag that I purchased from Hollywood really was.
Business response:
Thank you for taking the time to leave us your feedback, Gillian! At Hollywood Feed, we always appreciate customer feedback, especially negative, as it helps our company learn and improve. We encourage our team's to go above and beyond to ensure our customers receive quality products and service, so I'm terribly sorry to hear a bag of food you purchased from us was 3 months expired! It is never our intention to sell out-of-date food to our customers, so I have escalated this issue to our Operations Director as well as the... read more
While the customer service was great, my dog wasn't interested in eating her usual food. When I looked at the expiration date out of curiosity, it was 3 months expired. Since a new bag that I purchased doesn't expire until some time next year, I can only wonder exactly how old the bag that I purchased from Hollywood really was.
Business response:
Thank you for taking the time to leave us your feedback, Gillian! At Hollywood Feed, we always appreciate customer feedback, especially negative, as it helps our company learn and improve. We encourage our team's to go above and beyond to ensure our customers receive quality products and service, so I'm terribly sorry to hear a bag of food you purchased from us was 3 months expired! It is never our intention to sell out-of-date food to our customers, so I have escalated this issue to our Operations Director as well as the... read more
My name is not Cynthia
Business response:
We apologize for the name change. There seem to have been a glitch in the system and it has changed a lot of people names to Cynthia. We thank you for the feedback.
Frequently asked questions about Hollywood Feed
How is Hollywood Feed rated?
Hollywood Feed has a 4.9 star rating with 1,677 reviews.
When is Hollywood Feed open?
Hollywood Feed is open now. It will close at 7:30 p.m.