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Hollywood Feed
- Pet Stores
- Germantown, TN
About this business
Location details
2031 S Germantown Rd, Germantown, TN, 38138, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:30 p.m. | |
| Tue | 9:00 a.m. to 7:30 p.m. | |
| Wed | 9:00 a.m. to 7:30 p.m. | |
| Thu | 9:00 a.m. to 7:30 p.m. | |
| Fri | 9:00 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:00 a.m. to 6:30 p.m. |
Very talented groomer, however, having my Aussie crated for 8 hours with no bio break, having booked my appointment three months in advance is unacceptable. And when I arrived at 5:15 to wait for his completion I learned that her day was "double booked." I couldn't help wondering how many in the double booked category were already home! Cancelled my December pre-booking and am now on the search for a new groomer.
The staff at Hollywood Feed is quite nice. My son was with me and he contacted the staff several times for problems in the bathing room. Empty shampoo bottles, only used towels and the dryer only blew cold air. Never will take my pup there again. I am passing this along to friends at the Germantown Dog Park. Not worth going to Hollywood Feed.
Business response:
Thank you for taking the time to leave us a review, Teresa! At Hollywood Feed we take all feedback seriously, especially negative, as it helps our company to learn and improve. I'm so sorry to hear of your sub-par experiences with our Self Wash Bathing Stations. It's never our intention to offer used or malfunctioning supplies for our bathing stations, so I'm happy to escalate this to the regional manager of this location, Christa, so she can address and correct this issue with our staff. If you'd like to share more rega... read more
The staff at Hollywood Feed is quite nice. My son was with me and he contacted the staff several times for problems in the bathing room. Empty shampoo bottles, only used towels and the dryer only blew cold air. Never will take my pup there again. I am passing this along to friends at the Germantown Dog Park. Not worth going to Hollywood Feed.
Business response:
Thank you for taking the time to leave us a review, Teresa! At Hollywood Feed we take all feedback seriously, especially negative, as it helps our company to learn and improve. I'm so sorry to hear of your sub-par experiences with our Self Wash Bathing Stations. It's never our intention to offer used or malfunctioning supplies for our bathing stations, so I'm happy to escalate this to the regional manager of this location, Christa, so she can address and correct this issue with our staff. If you'd like to share more rega... read more
The Guy who was at the register, it wasn’t very nice, he was rude and arrogant
Business response:
Alejandra, thank you for taking the time to reach out to us. Feedback from our customers is exceptionally important as it helps us to learn where we need to improve. Our staff strives to provide the best possible customer service in the industry. Therefore, I am sorry to hear that your recent interactions with the staff at our Germantown location seem to have missed the mark. I have made sure to escalate your complaint to the Regional Manager of this location, Christa, so that she can address this matter with our team. If yo... read more
The Guy who was at the register, it wasn’t very nice, he was rude and arrogant
Business response:
Alejandra, thank you for taking the time to reach out to us. Feedback from our customers is exceptionally important as it helps us to learn where we need to improve. Our staff strives to provide the best possible customer service in the industry. Therefore, I am sorry to hear that your recent interactions with the staff at our Germantown location seem to have missed the mark. I have made sure to escalate your complaint to the Regional Manager of this location, Christa, so that she can address this matter with our team. If yo... read more
I had a very bad experience with a rude employee who offended me. I did speak with another employee who apologized on his behalf and told me they would speak to him.
Business response:
Thank you for taking the time to leave us a review, Cara! I'm terribly sorry to hear one of our employees came across as rude and offensive during your recent visit at our store. It is never our intention to offend our customers as we pride ourselves on providing excellent customer service, so this has been escalated to this location's regional manager, Christa, for her to address this issue with our staff. We would love to learn more about your visit, so please email her at christa@hollywoodfeed.com. Again, I apologize ... read more
I had a very bad experience with a rude employee who offended me. I did speak with another employee who apologized on his behalf and told me they would speak to him.
Business response:
Thank you for taking the time to leave us a review, Cara! I'm terribly sorry to hear one of our employees came across as rude and offensive during your recent visit at our store. It is never our intention to offend our customers as we pride ourselves on providing excellent customer service, so this has been escalated to this location's regional manager, Christa, for her to address this issue with our staff. We would love to learn more about your visit, so please email her at christa@hollywoodfeed.com. Again, I apologize ... read more
Ordered two bags of dog food while having cocktails. When I got home 15 min the dog food was on my front porch WOW
Business response:
Thank you so much for the marvelous testimony, Micheal! Our team strives to go above and beyond to provide excellent service for every customer! We hope to see you again soon!
Ordered two bags of dog food while having cocktails. When I got home 15 min the dog food was on my front porch WOW
Business response:
Thank you so much for the marvelous testimony, Micheal! Our team strives to go above and beyond to provide excellent service for every customer! We hope to see you again soon!
Frequently asked questions about Hollywood Feed
How is Hollywood Feed rated?
Hollywood Feed has a 4.9 star rating with 1,540 reviews.
When is Hollywood Feed open?
Hollywood Feed is closed now. It will open tomorrow at 9:00 a.m.