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Hollywood Feed
- Pet Stores
- Germantown, TN
About this business
Location details
2031 S Germantown Rd, Germantown, TN, 38138, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:30 p.m. | |
| Tue | 9:00 a.m. to 7:30 p.m. | |
| Wed | 9:00 a.m. to 7:30 p.m. | |
| Thu | 9:00 a.m. to 7:30 p.m. | |
| Fri | 9:00 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:00 a.m. to 6:30 p.m. |
Used the self bath and the dryer was horrible- never got warm
Business response:
Kari, thank you for taking the time to reach out to us. Feedback from our customers is exceptionally important, as it helps us to learn where we need to improve. Our stores strive to provide the best possible customer experience in the industry. Therefore, I am sorry to hear that your bathing experience in our self wash station at our Germantown location has missed the mark. We use the Air Force Command Speed dryers in our self wash stations because they use the temperature of the surrounding air to dry pets coats, in order ... read more
I don't normally give negative feedback, but after much deliberation with my husband, I became uneasy with one of the associates the other day. Daniel's presence/jokes/behavior made me uncomfortable, and it made my daughters feel the same way. It felt both inappropriate and unprofessional. Hopefully, we won't have to deal with these issues again. The rest of the crew was fantastic!
Business response:
Cheri, thank you for taking the time to reach out to us. Feedback from our customers is exceptionally important, as it helps us to learn where we need to improve. We aim to provide the very best service to all of our guests, and I am sorry to hear that the recent interaction you experienced at our Germantown location was a poor reflection of that. I have made sure to escalate your complaint to the Regional Manager of this location, Christa Gilliland, so that she can address this with the team. If you could, we would love for... read more
I don't normally give negative feedback, but after much deliberation with my husband, I became uneasy with one of the associates the other day. Daniel's presence/jokes/behavior made me uncomfortable, and it made my daughters feel the same way. It felt both inappropriate and unprofessional. Hopefully, we won't have to deal with these issues again. The rest of the crew was fantastic!
Business response:
Cheri, thank you for taking the time to reach out to us. Feedback from our customers is exceptionally important, as it helps us to learn where we need to improve. We aim to provide the very best service to all of our guests, and I am sorry to hear that the recent interaction you experienced at our Germantown location was a poor reflection of that. I have made sure to escalate your complaint to the Regional Manager of this location, Christa Gilliland, so that she can address this with the team. If you could, we would love for... read more
Very talented groomer, however, having my Aussie crated for 8 hours with no bio break, having booked my appointment three months in advance is unacceptable. And when I arrived at 5:15 to wait for his completion I learned that her day was "double booked." I couldn't help wondering how many in the double booked category were already home! Cancelled my December pre-booking and am now on the search for a new groomer.
Very talented groomer, however, having my Aussie crated for 8 hours with no bio break, having booked my appointment three months in advance is unacceptable. And when I arrived at 5:15 to wait for his completion I learned that her day was "double booked." I couldn't help wondering how many in the double booked category were already home! Cancelled my December pre-booking and am now on the search for a new groomer.
The staff at Hollywood Feed is quite nice. My son was with me and he contacted the staff several times for problems in the bathing room. Empty shampoo bottles, only used towels and the dryer only blew cold air. Never will take my pup there again. I am passing this along to friends at the Germantown Dog Park. Not worth going to Hollywood Feed.
Business response:
Thank you for taking the time to leave us a review, Teresa! At Hollywood Feed we take all feedback seriously, especially negative, as it helps our company to learn and improve. I'm so sorry to hear of your sub-par experiences with our Self Wash Bathing Stations. It's never our intention to offer used or malfunctioning supplies for our bathing stations, so I'm happy to escalate this to the regional manager of this location, Christa, so she can address and correct this issue with our staff. If you'd like to share more rega... read more
The staff at Hollywood Feed is quite nice. My son was with me and he contacted the staff several times for problems in the bathing room. Empty shampoo bottles, only used towels and the dryer only blew cold air. Never will take my pup there again. I am passing this along to friends at the Germantown Dog Park. Not worth going to Hollywood Feed.
Business response:
Thank you for taking the time to leave us a review, Teresa! At Hollywood Feed we take all feedback seriously, especially negative, as it helps our company to learn and improve. I'm so sorry to hear of your sub-par experiences with our Self Wash Bathing Stations. It's never our intention to offer used or malfunctioning supplies for our bathing stations, so I'm happy to escalate this to the regional manager of this location, Christa, so she can address and correct this issue with our staff. If you'd like to share more rega... read more
The Guy who was at the register, it wasn’t very nice, he was rude and arrogant
Business response:
Alejandra, thank you for taking the time to reach out to us. Feedback from our customers is exceptionally important as it helps us to learn where we need to improve. Our staff strives to provide the best possible customer service in the industry. Therefore, I am sorry to hear that your recent interactions with the staff at our Germantown location seem to have missed the mark. I have made sure to escalate your complaint to the Regional Manager of this location, Christa, so that she can address this matter with our team. If yo... read more
The Guy who was at the register, it wasn’t very nice, he was rude and arrogant
Business response:
Alejandra, thank you for taking the time to reach out to us. Feedback from our customers is exceptionally important as it helps us to learn where we need to improve. Our staff strives to provide the best possible customer service in the industry. Therefore, I am sorry to hear that your recent interactions with the staff at our Germantown location seem to have missed the mark. I have made sure to escalate your complaint to the Regional Manager of this location, Christa, so that she can address this matter with our team. If yo... read more
Frequently asked questions about Hollywood Feed
How is Hollywood Feed rated?
Hollywood Feed has a 4.9 star rating with 1,686 reviews.
When is Hollywood Feed open?
Hollywood Feed is closed now. It will open at 9:00 a.m.