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Hollywood Feed
- Pet Stores
- Germantown, TN
About this business
Hollywood Feed is a natural and holistic pet specialty retail store in Germantown, TN. We offer the highest quality dog and cat foods, USA-made treats, toys, beds, and more! To offer the best customer service, our Feed Team sales associates receive over 40 hours of training from veterinarians, nutritionists, vendors and behaviorists each year. Hollywood Feed is committed to helping pet owners make informed decisions about the products they buy for their four-legged family members. We invite you and your furry family members... read more
Location details
2031 S Germantown Rd, Germantown, TN, 38138, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:30 p.m. | |
| Tue | 9:00 a.m. to 7:30 p.m. | |
| Wed | 9:00 a.m. to 7:30 p.m. | |
| Thu | 9:00 a.m. to 7:30 p.m. | |
| Fri | 9:00 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:00 a.m. to 6:30 p.m. |
I appreciate the BOGO on Bully sticks & wish you carried guinea pig food.
Business response:
Candice, thank you for the feedback! We're glad that you enjoyed our promotion on the bully sticks! Some of our store locations do carry guinea pig food, and I would suggest reaching out to the manager at the Germantown location to see if they can special order guinea pig food for you! We hope to see you again soon!
Great customer service every time.
Business response:
Jeanna, thanks for your positive review! Great customer service is always something our associates strive for and we are happy to have such great feedback!
Hollywood Feed is my goto place. I cannot drive by the store with my German Shepard in the SUV without her barking and wanting to go in. The staff is well trained, helpful and their suggestions on food, treats and toys at dead on. I love the fact that the staff bring their dogs to work. Thank you for all the support and great work.
Business response:
Allen what an awesome review! We love that your German Shepard just can't get enough of our store! Our Germantown staff receives 40-50 hours of training each year on customer service and the pet products we have in store, and they are enthusiastic about sharing their expertise with our customers. We've opened up much of our internal training to the public and you can view resources and training classes at hfu.hollywoodfeed.com. Thank you for being a part of the Hollywood Feed family! We look forward to seeing you and your do... read more
Not my usual store but same products. I do, however think that the staff at the Erin Way store are much more friendly.
Business response:
Thank you Randa for this feedback. Our Erin Way store works hard to give good customer service to everyone. Although every visit may not be perfect at all of our locations we thank you for continuing to shop with us. We would love additional feedback to ensure your next visit is better than your last at our Germantown store! Please share details of your experience with us at bark@hollywoodfeed.com so we can make improvements and turn that 4-star into a 5-star. We appreciate you being a part of the Hollywood Feed family! We h... read more
Not my usual store but same products. I do, however think that the staff at the Erin Way store are much more friendly.
Business response:
Thank you Randa for this feedback. Our Erin Way store works hard to give good customer service to everyone. Although every visit may not be perfect at all of our locations we thank you for continuing to shop with us. We would love additional feedback to ensure your next visit is better than your last at our Germantown store! Please share details of your experience with us at bark@hollywoodfeed.com so we can make improvements and turn that 4-star into a 5-star. We appreciate you being a part of the Hollywood Feed family! We h... read more
I would like to thank Michelle for the customer service she provided. She was very helpful with getting supplies for my new dog. I will be back soon. Thanks Again.
Business response:
Gray, thank you for the kind words! We are proud of our stores and the teams! Great customer service is always something that we strive for and we are happy to have such great feedback! Michelle is an awesome team member and we are grateful to have her! We are happy that she was able to give you the best customer service and help you find the best supplies for your new dog. And congratulations on your new fur-baby! We'd love to learn more about how we could improve from 3-stars to 5-stars - please email us your feedback at b... read more
Tyler is always so helpful and polite
Business response:
Wendy, we are always excited to receive such an amazing review! Great customer service is always something that we strive for and we are happy to have such great feedback! We hope to see you again soon!
Everyone is always so helpful and as soon as you walk in they ask if they can help you with something. Very knowledgeable staff. But I wish you sold goldfish. LOL
Amazing service! I ordered some dog food for delivery early in the evening, fully expecting to get it the next day. But within an hour, the delivery had arrived!
Business response:
We are thrilled to hear you are enjoying our Same Day Delivery service, Bob! Thank you so much for this great feedback! We hope to see you again soon!
Frequently asked questions about Hollywood Feed
How is Hollywood Feed rated?
Hollywood Feed has a 4.9 star rating with 1,263 reviews.
When is Hollywood Feed open?
Hollywood Feed is closed now. It will open at 9:00 a.m.