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Hollywood Feed

4.8
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About this business

Hollywood Feed (formerly PetPeople) is a natural and holistic pet specialty retail store in Charlotte, NC. We offer the highest quality dog and cat foods, USA-made treats, toys, beds, and more! To offer the best customer service, our Feed Team sales associates receive over 40 hours of training from veterinarians, nutritionists, vendors, and behaviorists each year. Hollywood Feed is committed to helping pet owners make informed decisions about the products they buy for their four-legged family members. Come see why Hollywood ... read more

Location details

7315 Waverly Walk Ave, Charlotte, NC, 28277, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 7:30 p.m.
Tue9:00 a.m. to 7:30 p.m.
Wed9:00 a.m. to 7:30 p.m.
Thu9:00 a.m. to 7:30 p.m.
Fri9:00 a.m. to 7:30 p.m.
Sat9:00 a.m. to 7:30 p.m.
Sun10:00 a.m. to 6:30 p.m.
4.8458 reviews
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Delia F.'s profile image
Delia F. 
on Birdeye

a year ago

The store is great, they have everything for your pet and the staff is very friendly and so helpful. 

Business response:

Delia, Thank you for the kind words! We appreciate your continued support! Our Waverly store has a great team, and we are proud of them! They are a true symbol of what Hollywood Feed stands for, and we are happy they have exceeded your expectations. Our team works hard every day to ensure great customer service to every customer and provide professional recommendations and advice. At Hollywood Feed we are here for you and your pet(s), and we are dedicated. We view you and your fur babies as family, like our own. Thank you f... read more

Montie B.'s profile image
Montie B. 
on Birdeye

a year ago

The woman working there also has a beagle and she was especially helpful as we were searching for the best toys, food, supplements, etc., to optimize the life experience of our beagle, Chase. We will definitely be returning! 

Business response:

Thank you so much for your positive review! Our staff attends 40-50 hours worth of training on both products and customer service throughout the year to learn how to best serve our customers! We understand that pets are a huge part of our customers' lives, and we make it our mission to make them and you a part of the Feed Family! We've now opened up much of our internal training to the public so that users can view resources and training classes at hfu.hollywoodfeed.com. It is always a pleasure to have such wonderful feedba... read more

Ruben D.'s profile image
Ruben D. 
on Birdeye

a year ago

We’ve always had great customer service here. They are very helpful and friendly staff. Thanks! 

Business response:

We are always excited to receive such an amazing review! Great customer service is always something that we strive for and we are happy to have such great feedback! Because of awesome customers like you, we were ranked Number 1 in the Pet Care category in Newsweek's _America's Best Retailers 2022_. We hope to see you again soon! Deetrik G. Customer Service Liaison Hollywood Feed Be sure to visit hfu.hollywoodfeed.com to enroll in Hollywood Feed University alongside our employees while we learn more about our pets' health... read more

Carole H.'s profile image
Carole H. 
on Birdeye

a year ago

Team at Hollywood Feed is outstanding. I’m on auto order and pick food up when it’s ready. Communication is great. And, the quality of food is , treats, toys, etc are second to none! 

Business response:

Carole, Thank you for the kind words! We appreciate your continued support! Our Waverly store has a great team, and we are proud of them! They are a true symbol of what Hollywood Feed stands for, and we are happy they have exceeded your expectations. Our team works hard every day to ensure great customer service to every customer and provide professional recommendations and advice. At Hollywood Feed we are here for you and your pet(s), and we are dedicated. We view you and your fur babies as family, like our own. Thank you ... read more

Grant M.'s profile image
Grant M. 
on Birdeye

a year ago

It was our first time in your store and we had great customer service. It couldn’t have been better. The sales person took excellent care of us. 

Business response:

Grant, thank you for being our 5-star customer! We appreciate you and value your support! We are dedicated and committed to you and your pet(s) at Hollywood Feed. We believe in doing what is right for our customers. We train our staff to help everyone in the best way possible, and that includes carrying items to the register and your vehicle! We take pride in the services we offer, the products we sell, and the pets and people we help every day. Thank you for being a part of the Hollywood Feed family! We look forward to seei... read more

Michael C.'s profile image
Michael C. 
on Birdeye

a year ago

The only thing I would bring back is the punch card to be a reminder of bags purchased. 

Business response:

Michael, Thank you so much for leaving us a review! We appreciate you and value your support! You can actually keep track of all your Frequent Feeder programs on your account at www.hollywoodfeed.com. Simply include the phone number you use in-store on your account online, and it should automatically update all of your purchase history and Frequent Feeder progress. I hope this information helps, and thank you so much for being part of the Hollywood Feed family! Michael S Customer Service Hollywood Feed Be sure to visit hf... read more

Alissa U.'s profile image
Alissa U. 
on Birdeye

a year ago

Terrific crew this past Saturday. The dog washing stations were packed and when it was my turn, the station was spotless. They kept them clean and well stocked and the blow dryers are strong. They do a great job! 

Business response:

Alissa, thank you for being our 5-star customer! At Hollywood Feed, we are dedicated and committed to you and your pet(s). We believe in doing what is right by our customers. We take pride in the services we offer, the products we sell, and the pets and people we help every day. Thank you for being a part of the Hollywood Feed family! We look forward to seeing you again soon! 

Nancy K.'s profile image
Nancy K. 
on Birdeye

a year ago

Very helpful with finding a dental chew. 

Business response:

A 5-star review from a 5-star customer! Thank you for the great feedback, Nancy! Because of awesome customers like you we were ranked Number 1 in the Pet Care category in Newsweek's _America's Best Retailers 2022_. We hope to see you again soon! 

Beth A.'s profile image
Beth A. 
on Birdeye

a year ago

I love the staff at PetPeople! They always have given great customer service! Throughout the years I have been so impressed that I have called headquarters to sing their praises and have called the local managers more than once! 

Business response:

We are THRILLED to hear about your wonderful experience at our store. We think they’re pretty great too! Because of awesome customers like you, we were ranked 1 in the Pet Care category in Newsweek's _America's Best Retailers 2022_. Our team goes through 40-50 hours of training throughout the year on product knowledge, nutrition, and pet health. Thank you for the review and hope to see you again soon! 

Frequently asked questions about Hollywood Feed

How is Hollywood Feed rated?

Hollywood Feed has a 4.8 star rating with 458 reviews. 

When is Hollywood Feed open?

Hollywood Feed is open now. It will close at 7:30 p.m.  

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