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Hollywood Feed
- Pet Stores
- Prairie Village, KS
About this business
Hollywood Feed (formerly PetPeople) is a natural and holistic pet specialty retail store in Prairie Village, KS. We offer the highest quality dog and cat foods, USA-made treats, toys, beds, and more! To offer the best customer service, our Feed Team sales associates receive over 40 hours of training from veterinarians, nutritionists, vendors, and behaviorists each year. Hollywood Feed is committed to helping pet owners make informed decisions about the products they buy for their four-legged family members. Come see why Holl... read more
Location details
15 On The Mall, Prairie Village, KS, 66208, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:30 p.m. | |
| Tue | 9:00 a.m. to 7:30 p.m. | |
| Wed | 9:00 a.m. to 7:30 p.m. | |
| Thu | 9:00 a.m. to 7:30 p.m. | |
| Fri | 9:00 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:00 a.m. to 6:30 p.m. |
As a first-time visitor I was pleasantly surprised at the attention that I received from the staff as well as the wide selection of products. Everyone took their time with me to ensure that I had everything needed for my new puppy. An excellent visit!
It was my first time using the self bathe dog wash. Everything I needed was there, no mess to clean up. When checking out the employee was so helpful and knowledgeable. I left with a new fresh food for my dog also.
Business response:
Thank you for this wonderful review, Donna! WOW, 5-stars! We are ecstatic with this feedback about our Prairie Village store! You and your fur baby are like family to us and we're happy you have allowed a great connection with our team. We created the self-wash stations for the conveniecne for our wonderful customers. We are glad you were able to get your fur-baby all cleaned and perfect. It's even better that you got food as well! Thank you for shopping at Hollywood Feed. Come back to see us again soon. Dorcus M. Customer ... read more
All staff makes us feel very welcomed whenever we walk in the store. Great product line and even go out of their way to order something they may not carry (thanks Trent). Shawn is a wealth of knowledge and always provides great advice.
Business response:
Thank you, Ed, for the kind words! We appreciate your continued support! Our Prairie Village store has a great team, and we are proud of them! They are a true symbol of what Hollywood Feed stands for, and we are happy they have exceeded your expectations. Our team works hard every day to ensure great customer service to every customer and provide professional recommendations and advice. At Hollywood Feed we are here for you and your pet(s), and we are dedicated. We view you and your fur babies as family, like our own. Thank ... read more
Store associates are friendly, helpful and knowledgeable.
Business response:
Hi Beth, We’re very proud of the compliment on our team members. Our staff receives 40-50 hours of training each year on customer service and the pet products we have in store, and they are enthusiastic about sharing their expertise with our customers! We've now opened up much of our internal training to the public and users can view resources and training classes at hfu.hollywoodfeed.com. Thank you for your five-star review! We hope to see you again soon! Michael S Customer Service Hollywood Feed Be sure to visit hfu.hol... read more
Shane is a wealth of knowledge about the pet industry and pet products. He is happy to help and eager to find a solution for you. Trent is also an incredible employee that works there that makes going to this store worthwhile for me. It's the employees that make the difference for sure.
Business response:
Thank you Jennifer for the wonderful review! Shane is an awesome team member and we are grateful to have them in our store! We are happy that they were able to give you the best customer service and help you find the best products for your furbaby. Our team goes through 40-50 hours of training throughout the year on product knowledge, nutrition, and pet health. Thank you for visiting Hollywood Feed and being a part of our family! We look forward to seeing you soon!
Staff is great. Too many rules re drive up,orders
Knowledgable, efficient and personable staff.
Business response:
Aimee, Thank you XXX the kind words! We appreciate your continued support! Our Prairie Village store has a great team, and we are proud of them! They are a true symbol of what Hollywood Feed stands for, and we are happy they have exceeded your expectations. Our team works hard every day to ensure great customer service to every customer and provide professional recommendations and advice. At Hollywood Feed we are here for you and your pet(s), and we are dedicated. We view you and your fur babies as family, like our own. Tha... read more
Great customer service at the location in Prairie Village/off of Mission Road.
Business response:
We are always excited to receive such an amazing review! Great customer service is always something that we strive for and we are happy to have such great feedback! Because of awesome customers like you, we were ranked Number 1 in the Pet Care category in Newsweek's _America's Best Retailers 2022_. We hope to see you again soon! Deetrik G. Customer Service Liaison Hollywood Feed Be sure to visit hfu.hollywoodfeed.com to enroll in Hollywood Feed University alongside our employees while we learn more about our pets' health... read more
Like the rewards program BUT... you only apply it to the same brand of pet food, and dogs don't eat the same brand forever. So I'm left with a $34 coupon I cannot use since I changed dogs foods. You should correct this mistake in your program as it doesn't encourage shoppers to use it unless they think their dog will eat the same food for a very long period of time. Dogs don't like to do so? Thank you
Business response:
Hi Curtis, Thank you so much for taking the time to leave us a review! The Frequent Feeder loyalty programs are brand-dependent because of our agreements with the companies that choose to participate. Some brands choose not to, meaning that we are not able to include them in a rewards program. Certain participating brands do allow for buying your rewards program points from other brands, letting you use the points toward their eligible products. Please contact us at bark@hollywoodfeed.com, and we would be happy to see if yo... read more
Frequently asked questions about Hollywood Feed
How is Hollywood Feed rated?
Hollywood Feed has a 4.9 star rating with 170 reviews.
When is Hollywood Feed open?
Hollywood Feed is closed now. It will open at 9:00 a.m.